Get started with Adobe Creative Cloud

Follow the instructions below to request access to, log into, install, and migrate content to your Adobe Creative Cloud for enterprise account.

On this page:


Request access

Before you can log into the Adobe Creative Cloud for desktop application, you'll need to go to IUware to request your entitlement access. You may need to wait at most 15 minutes for the process to complete.

Log into Adobe Creative Cloud

Notes:

Whenever you log into Adobe Creative Cloud, always use the format username@iu.edu as your username, even if it doesn't match your primary IU email address.

Adobe's Creative Cloud license allows two concurrent active instances of Creative Cloud. You can install Creative Cloud on more than two computers, but you can only be logged in on two of them at any given time. If you attempt to log into a third instance, you will receive a warning and an opportunity to log out of the other instance. For this reason, if you have Creative Cloud installed on more than one computer, UITS recommends that you log out of Creative Cloud any time you are not actively using it.

Before you can install or update the Adobe Creative Cloud for desktop application, you will need to log into Adobe Creative Cloud.

  1. If you already have Adobe Creative Cloud for desktop installed, open it, click the Profile icon at the top right, choose Sign Out, and then, in the alert that appears, choose Sign Out again.

    If you do not have Adobe Creative Cloud for desktop installed, go to the Adobe website, and then, at the top right, click Sign In.

  2. In the "Adobe ID Sign in" window, enter your IU username followed by @iu.edu (i.e., username@iu.edu), even if your primary IU email address is different, and then press Tab or Enter.

    The Adobe CC 'Sign in' screen with a pointer showing users to enter their IU usernames, followed by '@iu.edu'

  3. In the "Choose an account for..." window, select Enterprise ID.

    The Adobe CC 'Choose an account...' screen with the 'Enterprise ID' option highlighted

  4. In the "IU Central Authentication Service" window, log in with your IU username and passphrase, and then click LOGIN.

If you already have the Adobe Creative Cloud for desktop application installed, you don't need to reinstall it. If you have any content that needs to be migrated, see Migrate your content.

Install Adobe Creative Cloud for desktop

You will need the Adobe Creative Cloud for desktop application to access, download, and update Adobe Creative Cloud applications (e.g., Photoshop, Illustrator).

Notes:

Adobe's Creative Cloud license allows two concurrent active instances of Creative Cloud. You can install Creative Cloud on more than two computers, but you can only be logged in on two of them at any given time. If you attempt to log into a third instance, you will receive a warning and an opportunity to log out of the other instance. For this reason, if you have Creative Cloud installed on more than one computer, UITS recommends that you log out of Creative Cloud any time you are not actively using it.

  1. If you haven't already done so, go to IUware to request download access.
  2. Log into Adobe Creative Cloud.
  3. On the Adobe Creative Cloud site, toward the left side, click Desktop Downloads.
  4. Click Download for Creative Cloud.
  5. If prompted, use the drop-down menus to choose the options that best describe you, and click Continue.
  6. If prompted to save the install file, click Save File.
  7. Once the file is downloaded, locate and launch the install file. Wait for the installer to download the entire package and install the application.
    Note:
    When installation is complete, the Creative Cloud desktop application should open automatically. If it doesn't, manually open the Creative Cloud desktop application from your desktop.
  8. If prompted to log in, enter your IU username followed by @iu.edu (i.e., username@iu.edu), even if your primary IU email address is different, and wait for redirection to the IU CAS login page. Enter your IU username and passphrase.
  9. Click the Apps tab to preview the list of products available to you. For each desired product, click Install. If you choose more than one, they will install in the order that you selected them.

    Wait for the applications to install completely. If you are prompted to update any of your applications, select Yes to ensure you have the latest version of the product license.

To open an installed application, in Creative Cloud for desktop, click the application's Open button. Alternatively, select the application from the Start menu or the Finder tool.

Migrate your content

Note:
If you're already logged into the Adobe Creative Cloud desktop application with your Federated ID (i.e., your IU credentials), to migrate content, you will first need to log out and then log back in with your old Adobe ID and password.

If you previously accessed Adobe resources using an Adobe ID and password (as opposed to authenticating via CAS), you may have content stored that you wish to migrate from your Adobe ID account to your IU-sponsored account. You'll still be able to log in using your Adobe ID and password, but won't have access to the full suite of Adobe tools paid for by IU unless you log in via CAS to your IU-sponsored account.

  • If your Adobe ID was username@iu.edu: Enter your Adobe ID (i.e., username@iu.edu), and then, in the "Choose an account for..." window, select Adobe ID Personal account. Follow the instructions in the Asset migration guide.
  • If your Adobe ID was NOT username@iu.edu: Log in using your Adobe ID and password (i.e., not your IU passphrase), and then follow the instructions in the Asset migration guide.

Learn more

To get the most out of your Adobe Creative Cloud for enterprise access, refer to the following resources:

  • Adobe Creative Cloud 2018 - All Apps: View a complete list of the desktop applications, mobile apps, storage options, and services included in Adobe Creative Cloud.
  • Adobe Creative Learning Hub: Access how-to guides, insider tips, best practices, and more.
  • User Guide: Get quick answers and instructions for downloading and accessing the Creative Cloud.
  • Beginner's Guide: Learn the basics and start your first project.
  • Tutorials: Find tutorials to help you expand your skills.
  • Migrating Assets: Migrate content from your existing Adobe ID account to your Federated ID (or organization) account.

For help, contact your campus Support Center.

This is document bffs in the Knowledge Base.
Last modified on 2018-06-15 14:32:43.

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