In Canvas, how do I recover missing, deleted, or overwritten content?

To recover missing or deleted content in Canvas:

  1. From within the relevant Canvas course, find the course ID in your browser's URL bar. The course ID is the seven-digit number following https://iu.instructure.com/courses/.
  2. Remove everything following the course ID except the forward slash (  / ), and add the word undelete. The new URL will look similar to this:
      https://iu.instructure.com/courses/1234567/undelete
  3. Press Enter.
  4. Click Restore next to the appropriate item(s).
  5. Click OK. Your item(s) should now be restored.

If you cannot restore a deleted item by following these instructions, contact the UITS Support Center.

About content imports and course copy issues

Content imports in Canvas overwrite by default and are not reversible. If you import the wrong content into a site, or import content into the wrong site, you must manually delete and recreate the items as necessary. The Support Center may be able to provide access to content as it appeared before the most recent weekly Canvas update for reference.

If a technical error occurred in Canvas resulting in an import issue, or if student responses or grades were affected as a result of the import, the Support Center will assist in restoring the site. Because site restoration is manual and research-intensive, the process may take several days or more, depending on the severity of the situation. The Support Center will work as quickly as possible to minimize the impact on students working in the course.

This is document bfji in the Knowledge Base.
Last modified on 2017-11-17 15:50:04.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.