At IU, what is Canvas, and how can I get help with it?

Canvas is a learning management system developed by Instructure, Inc. Canvas includes most of the standard tools found in open source and commercial management systems (assignments, discussions, announcements, quizzes, syllabus, etc.) as well as enhanced tools and features for communication, collaboration, and assessment, including real-time web conferencing, a multimedia recorder, a Google Docs integration, outcomes and rubrics, and course analytics.

Back to top

Canvas at IU

All IU students, faculty, and staff can log into Canvas using their IU credentials or an IU Guest account. You can access Canvas at IU from a web browser (on a computer, smartphone, or tablet) or via the mobile apps distributed by Instructure.

You can also access Canvas with an IU group account, but first you must contact the UITS Mission Critical team to request a corresponding Canvas account. For more about accessing Canvas, see How do I access Canvas at IU?

Important:
As of November 2, 2017, CAS logins for all IU students, faculty, staff, retirees, affiliates, and those with Academic (ACNP) status require Two-Step Login (Duo). As of November 30, 2017, this also includes group or departmental accounts. IU Guest accounts do not require Two-Step Login. For more, see About using Two-Step Login (Duo) every time I log into CAS.

Back to top

Getting help with Canvas

Canvas Community

A variety of online support resources is available in Instructure's Canvas Community:

  • Documentation: To get started using Canvas, see:

    Additional guides intended for students, instructors, instructional designers, and system administrators, as well as guides for using Canvas mobile apps, are available at Canvas Guides.

  • Feature Ideas: Subscribe to various discussion categories to keep abreast of work on new Canvas features. If you'd like to suggest a new idea, see About Canvas feature requests at IU Canvas deploys a new release every three weeks; for more, see About Canvas releases.

    For additional training on Canvas tools and features, check out the CanvasLIVE free webinar series. Each CanvasLIVE webinar includes a brief tutorial, a demonstration, and a short question and answer session. For upcoming webinars, see the schedule on CanvasLIVE. You can also watch past webinars.

  • Answers: Visit Canvas Answers to search questions that have already been asked and post new questions for the Canvas community to answer.
  • Groups: A resource for posting questions to specific Canvas community groups, or posting solutions based on your experiences in forums such as Higher Education, K-12, Instructional Designers, and more.

Self-paced tutorials

Several self-paced tutorials by Instructure are available:

Teaching and learning centers

Pedagogical and instructional technologies consulting is available for faculty and instructors on every Indiana University campus through partnerships across the university between the Learning Technologies division of UITS and relevant campus units.

Instructors can get in-person help at their campus teaching and learning centers.

UITS Support Center

For help from a UITS Support Center consultant, fill out the "Ask for Help" form found in the Canvas Help menu. You can also contact your campus Support Center directly.

Back to top

This is document bcll in the Knowledge Base.
Last modified on 2017-11-17 10:40:38.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.