ARCHIVED: Remove your Digital Streaming Media account from Webserve

This content has been archived, and is no longer maintained by Indiana University. Resources linked from this page may no longer be available or reliable.
The WWWDM service will be retired on June 30, 2018, and Digital Streaming Media account creation was suspended in April 2017. IU's Kaltura service is available to IU community members who need a media streaming service.

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Back up your streaming media

Removing your streaming account on Webserve will delete all streaming files hosted there. These files will not be recoverable. Be sure to back up all streaming media files prior to requesting removal of your streaming account. Collaboration Technologies can assist you with this, and also can assist you with moving your streaming media files to Kaltura. Kaltura allows you to add new files, manage old files, and add accessibility like closed captioning.

For more about Kaltura or for assistance moving your files, contact Collaboration Technologies at 812-856-2020 or

Request removal of your streaming media account

Removing the streaming account will delete all your streaming media. These files will not be recoverable. Verify you have backed up all streaming media you wish to retain before requesting removal of your streaming account. You may wish to speak with Collaboration Technologies at 812-856-2020 or for assistance with backing up your data or with moving your files to Kaltura for continued streaming access.
  1. Log into the Webserve account management system using your personal username and password.
  2. Click List Your Accounts.
  3. Next to your group account, find the row that says "Streaming", and click Manage.
  4. Click the Remove button. This will send a removal request, and your streaming account and its data will be deleted in one to two business days.

This is document bfsz in the Knowledge Base.
Last modified on 2018-07-01 00:17:02.

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