Known issues with Office 365 and Office 2016 at IU

The following is continually updated information about the status of known issues with Office 365 and Office 2016 at Indiana University.

Issue Description Solution Status Last updated
On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the "last updated" timestamp may not be reliable within a file explorer. Because of the way that OneDrive and some other sync clients sync and upload files, the "last updated" timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though. If you need to track the "last updated" time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer. Known issue October 15, 2020
When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013. Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient. This is no longer an issue once a user has been migrated to Exchange Online. Known issue August 6, 2020
Error message in macOS: "Your account doesn't allow editing on a Mac" In macOS, Office 365 generates this error message if it didn't detect the correct license. See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error. Known issue April 13, 2020
Sent and deleted messages from an additional account in Outlook go to the primary mailbox

In Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Instead, it's saved to the primary mailbox account.

See the following:

Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook

Items that are deleted from a shared mailbox go to the wrong folder in Outlook

Note that you may need to enable Cached Exchange Mode for these fixes to work.

Known issue December 10, 2019
Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IU It is not possible to import or export Microsoft OneNote notebooks to or from OneDrive (for example, a local copy or other cloud service). It is possible to save individual pages within a notebook to PDF files. Do this in the Microsoft OneNote desktop client rather than Microsoft OneNote Online. Known issue April 29, 2019
Difficulties synchronizing mail-enabled Active Directory groups with Office 365 Mail-enabled Active Directory groups that do not have an email address that ends in will not be synchronized with Office 365.

Contact your departmental IT Pro to have Active Directory groups mail-enabled properly.

Known issue May 5, 2017
In Windows, hyperlinks in saved message files (.msg) will not open. When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink. Copy the URL of the hyperlink and paste it in the appropriate application. Known issue June 16, 2016
Unable to activate Office 365 apps on iOS devices Newly downloaded or updated copies of Office 365 cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop. The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance. Known issue September 15, 2016
Two-Step Login (Duo) screen cut off during Office 365 account sign-in When signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen. Press Tab on your keyboard to scroll down and view the rest of the Duo options. Known issue August 10, 2016
Incorrect default time zone settings for new calendar events from Outlook for macOS Calendar entries appear to be an hour off when Daylight Saving Time is in effect. To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences... from the Outlook menu, and clicking Calendar. Known issue March 18, 2016
Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOS From macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect. To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York). Known issue March 18, 2016
Mailto links not working in Outlook for Mac In version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items. Updated to Outlook for Mac version 15.37 or later. Resolved August 16, 2017
OnBase integration not available Office 2016 integration is not available for IU's current version of OnBase (version 15 SP2). IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016. Resolved March 3, 2017
Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac. When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close. Resolved October 13, 2016
Office 2016 installed from the Office 365 service reports that your subscription has expired If you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days.

Sign into your Office 365 account:

  1. From any Office 2016 application, in the top right, choose Sign In.
  2. When prompted for an email address, enter your IU username followed by, for example, Click Next.
  3. When redirected to log into IU Login, use your IU username and passphrase.
Resolved April 4, 2016
Outlook macOS certificate difficulties After updating Outlook, you may see a pop-up warning you that "A secure connection cannot be established with the server because its intermediate or root certificate cannot be found", and prompting you to either Continue or Show certificate. This issue was resolved with an updated certificate. Resolved March 18, 2016
Skype for Business 2016 difficulties synchronizing address book When using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a "Cannot Synchronize Address Book" notification message may appear at the bottom. This issue has been resolved with patches. Resolved January 27, 2016
Office 2013 compatibility issues Office 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access). UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU. Resolved November 6, 2015

This is document oxvi in the Knowledge Base.
Last modified on 2020-10-15 13:38:05.

Contact us

For help or to comment, email the UITS Support Center.