Known issues with Office 365 and Office 2016 at IU

The following is continually updated information about the status of known issues with Microsoft Office 365 and Office 2016 at Indiana University.

Issue Description Solution Status Last updated
Difficulties synchronizing mail-enabled Active Directory groups with Office 365 Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Office 365.

Contact your departmental IT Pro to have Active Directory groups mail-enabled properly.

Known issue May 5, 2017
Teams for Office 365 is unavailable. If you click the Teams tile, you'll see the message "Ask your IT administrator for access to Microsoft Teams." Teams is currently not available for educational institutions. Teams is under evaluation by administrators at IU. Known issue March 14, 2017
In Windows, hyperlinks in saved message files (.msg) will not open. When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink. Copy the URL of the hyperlink and paste it in the appropriate application. Known issue June 16, 2016
Unable to activate Office 365 apps on iOS devices Newly downloaded or updated copies of Office 365 cannot authenticate on iOS devices. With CAS + Duo, you will be prompted multiple times to authenticate in an endless loop.

The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance.

Known issue September 15, 2016
Two-Step Login (Duo) screen cut off during Office 365 account sign-in When signing into your Office 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen. Press Tab on your keyboard to scroll down and view the rest of the Duo options. Known issue August 10, 2016
In Windows, hyperlinks in saved message files (.msg) will not open. When you open a message saved into a file in Windows, links within do not work. Nothing happens when you click the links, nor do they open when you right-click and select Open Hyperlink. Copy the URL of the hyperlink and paste it in the appropriate application. Known issue June 16, 2016
Incorrect default time zone settings for new calendar events from Outlook 2016 for OS X Calendar entries appear to be an hour off when Daylight Saving Time is in effect. To prevent this from occurring on new calendar events, make sure the default time zone is set to Eastern Time (US & Canada), rather than Indiana (East). Access this setting by selecting Preferences... from the Outlook menu, and clicking Calendar. Known issue March 18, 2016
Incorrect default time zone settings for new events from Outlook 2016 on IUanyWare while in Mac OS X From OS X, using the IUanyWare version of Outlook 2016, calendar entries appear to be an hour off when Daylight Saving Time is in effect. To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (e.g., New York). Known issue March 18, 2016
Mailto links not working in Outlook 2016 for Mac In version 15.36.1, mailto links do not work. If you click a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items. Updated to Outlook 2016 for Mac version 15.37 or later. Resolved August 16, 2017
OnBase integration not available Office 2016 integration is not available for IU's current version of OnBase (version 15 SP2). IU has upgraded to OnBase version 16 SP1, which is compatible with Office 2016. Resolved March 3, 2017
Appointments created in Windows versions of Outlook appear to be meetings in Outlook 2016 for Mac. When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to Send instead of Save & Close, and will have the Organizer Meeting ribbon instead of Appointment. Update to Outlook 2016 for Mac version 15.27 or later. If that is not possible, in Outlook 2016 for Mac, while editing the item, click Cancel, which will revert the meeting back to an appointment. Then click Save & Close. Resolved October 13, 2016
Office 2016 installed from the Office 365 service reports that your subscription has expired If you installed Office 2016 using the Office 365 service, you must keep your subscription active by signing into your IU Office 365 account at least once every 30 days.

Sign into your Office 365 account:

  1. From any Office 2016 application, in the top right, choose Sign In.
  2. When prompted for an email address, enter your IU username followed by @iu.edu, e.g., username@iu.edu. Click Next.
  3. When redirected to log into CAS, use your IU username and passphrase.
Resolved April 4, 2016
Outlook 2016 for OS X certificate difficulties After updating to Outlook 2016 to version 15.19.1, you may see a pop-up warning you that "A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found", and prompting you to either Continue or Show certificate. This issue was resolved with an updated certificate. Resolved March 18, 2016
Skype for Business 2016 difficulties synchronizing address book When using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a "Cannot Synchronize Address Book" notification message may appear at the bottom. This issue has been resolved with patches. Resolved January 27, 2016
Office 2013 compatibility issues Office 2016 automatically uninstalls the Office 2013 suite. Also, Office 2016 cannot coexist with stand-alone Office 2013 applications, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access). UITS recommends installing Office 2016 only if you no longer need any Office 2013 applications that are not part of the Office Professional Plus 2016 suite available at IU. Resolved November 6, 2015
OS X 10.11
(El Capitan) compatibility issues
Office 2016 applications may experience frequent hangs and crashes. There have been some reports that this may deactivate Office's license. Update to OS X 10.11.1 (or higher) and the latest version of Microsoft Office 2016. Resolved November 6, 2015

This is document oxvi in the Knowledge Base.
Last modified on 2017-08-16 10:05:09.

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