Known issues with Microsoft 365 and Microsoft Office at IU
Important:
At this time, UITS does not recommend that you use Microsoft's new Outlook. For feature comparisons with the new application, see Getting started with the new Outlook for Windows.
The following is continually updated information about the status of known issues with Microsoft 365 and Microsoft Office at Indiana University.
| Issue | Description | Solution | Status | Last updated |
|---|---|---|---|---|
| In Microsoft Bookings, the visible contact address does not automatically update when you change a contact address. | The visible contact address is not used to route Bookings requests. The routing address is a hidden value, but it also does not automatically update. | It is not possible to update the visible contact address. If the visible contact address is not your current address, to check the hidden routing address and update it as necessary, contact Tier 2. | Known issue | September 11, 2024 |
In Classic Outlook, importing .ics events from events.iu.edu that contain images produces an error. |
When the .ics is created, if there is an image associated with the event the .ics also pulls in the image data. |
After you select , in the dialogue box that displays, select . | Known issue | September 9, 2024 |
| Web links from Outlook emails and Teams chats open in Microsoft Edge. | Microsoft has set some versions of Outlook and Teams to open links in Edge by default. | You can turn off this feature; see the instructions in Web links from Outlook emails and Teams chats open in Microsoft Edge. | Expected behavior | January 19, 2024 |
| Downloading large folders from OneDrive in a web browser may produce ZIP files that cannot be extracted. | When downloading folders in the web client version of OneDrive, they are packaged as ZIP files. If the ZIP file created is larger than 4 GB, it may not be possible to unzip it. | Use the OneDrive desktop app instead. The data will not be zipped. | Known issue | November 28, 2022 |
In Windows, when saving files to a folder location with square
brackets ([ ]) in the name, Excel may generate an error. |
When saving files in Excel via Browse and File Explorer, Excel
generates an error indicating that the file cannot be accessed. This affects Microsoft Secure Storage sites, as they contain [Sec] in the
name.
|
If the affected location is a Teams/SharePoint site, one workaround is using the option instead of the option to save directly to a Teams/SharePoint site. Another is to rename the folder containing the square brackets, or to initially save the file to a different location and then move it to the location containing square brackets with File Explorer. To rename a Team (if the affected space is a Team), see Manage team settings and permissions in Teams. | Known issue | March 3, 2022 |
| Unable to import or export Microsoft OneNote documents from Microsoft OneDrive at IU | It is not possible to directly import or export Microsoft OneNote notebooks to or from OneDrive. | It is possible to import or export Microsoft OneNote notebooks to or from OneDrive using the Microsoft OneNote desktop client for Windows. | Intended behavior | November 30, 2021 |
| Android versions of Office apps are no longer supported on Chromebook. | Office apps are no longer available from the Google Play store. This affects Chromebook but not Android devices. | Chromebook users should access Office apps via the web. | Intended behavior | October 7, 2021 |
| In OneDrive, the button is missing. | The button was removed due to inconsistent syncing behavior. | To access files in a shared site, use the method described in View shared content in Microsoft OneDrive at IU. | Intended behavior | September 14, 2021 |
| Internet Explorer not supported | You may have a degraded experience or be unable to connect to Microsoft 365 apps and services from Internet Explorer. | According to Microsoft, the recommended browser for Microsoft 365 apps and services is Microsoft Edge. | Intended behavior | August 20, 2021 |
| Cannot delete a folder from a Teams/SharePoint shared site that contains files | When accessing a folder in a shared site via the OneDrive/SharePoint website, it is not possible to delete the folder unless the contents of the folder are deleted first. This does not affect folders stored within an individual OneDrive account. | A workaround is to sync the directory using the OneDrive sync client or another file syncing program, then delete the folder using that interface. | Known issue | March 23, 2021 |
| Unable to install or update Microsoft To Do in macOS or iOS | Microsoft To Do has a minimum requirement of macOS 10.14 or iOS 13. Devices with older versions will not be able to install or update the app. | For macOS, update to at least 10.14 and for iOS, update to 13. | Known issue | March 17, 2021 |
| When using Outlook with Exchange, scheduled messages may not show in the Outbox in Outlook if cached Exchange mode is toggled. | When using Outlook to send scheduled messages, if cached Exchange mode is off when the messages are scheduled, and then it is later turned on before they are actually sent, they will not show in the inbox. The same is also true in reverse (if messages are scheduled when cached Exchange mode is on, they will stop showing up in the Outbox if cached Exchange mode is turned off). | This is expected behavior. Note that if messages are scheduled with cached Exchange mode off, even if it is turned on in Outlook before they send and they stop showing up in the Outbox, they will still send as scheduled due to being scheduled via the server. This is not true in reverse, though. | Known issue | February 9, 2021 |
| When downloading large file sets in OneDrive, not all files will download. | When downloading large files sets (multiple files or sub-folders), OneDrive will create a ZIP file with a limit of 20 GB. Other limits include 10 GB per individual file, 10,000 total files, and 200 folders. No error is displayed, but the resulting ZIP file will have three items: the folder that is being downloaded, a similarly named folder, and a __All_Errors.txt file. For more, see Download files and folders from OneDrive or SharePoint. |
Download files in batches that are below the criteria listed in the description. | Known issue | November 6, 2020 |
| When "New Outlook" in Outlook for Mac is turned on, features are missing or not working correctly. | A number of features are not yet available in the "New Outlook" interface. For details, see The new Outlook for Mac. | Toggle off in the Outlook menu bar. | Known issue | November 6, 2020 |
| On files synced with Microsoft OneDrive at IU and Microsoft Teams at IU via a client, the "last updated" timestamp may not be reliable within a file explorer. | Because of the way that OneDrive and some other sync clients sync and upload files, the "last updated" timestamp on a file synced to OneDrive may be inaccurate when viewed with a local file explorer. The timestamp in the web portal is accurate, though. | If you need to track the "last updated" time of a file, use the web portal or another tracking method, rather than relying on the time stamps that appear in the file explorer. | Known issue | October 15, 2020 |
| When sharing files from Microsoft OneDrive at IU, email notifications about the share will not be sent to the recipient of the invitation if the sender is on Exchange 2013. | Because OneDrive utilizes Exchange Online to send email notifications about files shared in OneDrive, if the user sharing files has an Exchange account on Exchange 2013, an email notification will not be sent to the recipient of the sharing invitation. The permissions to the file or folder will still be added for the recipient. | This is no longer an issue once a user has been migrated to Exchange Online. | Known issue | August 6, 2020 |
| Error message in macOS: "Your account doesn't allow editing on a Mac" | In macOS, Microsoft 365 generates this error message if it didn't detect the correct license. | See View Only Your Account Doesn't Allow Editing on a Mac - Office 365 Error. | Known issue | April 13, 2020 |
| Sent and deleted messages from an additional account in Outlook go to the primary mailbox |
In Outlook, when you send or delete a message from an additional account, the message isn't saved to the folder of the additional mailbox account. Instead, it's saved to the primary mailbox account. |
See the following: • Items that are deleted from a shared mailbox go to the wrong folder in Outlook Note that you may need to enable for these fixes to work. |
Known issue | December 10, 2019 |
| Difficulties synchronizing mail-enabled Active Directory groups with Microsoft 365 |
Mail-enabled Active Directory groups that do not have an email address that ends in @exchange.iu.edu will not be synchronized with Microsoft 365.
|
Contact your departmental local UITS support person to have Active Directory groups mail-enabled properly. |
Known issue | May 5, 2017 |
In Windows, hyperlinks in saved message files (.msg) will not open. |
When you open a message saved into a file in Windows, links within do not work. Nothing happens when you select the links, nor do they open when you right-click and select . | Copy the URL of the hyperlink and paste it in the appropriate application. | Known issue | June 16, 2016 |
| Unable to activate Office apps on iOS devices | Newly downloaded or updated copies of Office cannot authenticate on iOS devices due to multiple prompts for authentication in an endless loop. | The problem is resolved on iOS devices running iOS version 10.0.1 or later. Microsoft is working on software updates that may resolve the issue for users who cannot update to at least iOS 10.0.1. In the meantime, you may also contact your campus Support Center for further assistance. | Known issue | September 15, 2016 |
| Two-Step Login (Duo) screen cut off during Microsoft 365 account sign-in | When signing into your Microsoft 365 account using any Office desktop application for Windows, the Duo screen does not completely fit in the window and some options are cut off the screen. | Press Tab on your keyboard to scroll down and view the rest of the Duo options. |
Known issue | August 10, 2016 |
| Incorrect default time zone settings for new calendar events from Outlook for macOS | Calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, make sure the default time zone is set to , rather than . Access this setting by selecting from the menu, and selecting . | Known issue | March 18, 2016 |
| Incorrect default time zone settings for new events from Outlook on IUanyWare while in macOS | From macOS, using the IUanyWare version of Outlook, calendar entries appear to be an hour off when Daylight Saving Time is in effect. | To prevent this from occurring on new calendar events, change your Mac's time zone settings to a city in the Eastern time zone that is not in Indiana (for example, New York). | Known issue | March 18, 2016 |
| Mailto links not working in Outlook for Mac | In version 15.36.1, mailto links do not work. If you select a mail link, a new message window opens normally, but it will not be delivered if sent, nor will a copy be placed in Sent Items. |
Updated to Outlook for Mac version 15.37 or later. | Resolved | August 16, 2017 |
| OnBase integration not available | Integration for the latest Office version is not available for IU's current version of OnBase (15 SP2). | IU has upgraded to OnBase version 16 SP1, which is compatible with the latest Office version. | Resolved | March 3, 2017 |
| Appointments created in Windows versions of Outlook appear to be meetings in Outlook for Mac. | When you create an appointment in any version of Outlook for Windows and then attempt to edit it in Outlook for Mac, it will appear to be a meeting. It will indicate the invitation hasn't been sent, will have the option to instead of , and will have the ribbon instead of . | Update to the latest version of Outlook for macOS. If that is not possible, in Outlook for Mac, while editing the item, select , which will revert the meeting back to an appointment. Then select . | Resolved | October 13, 2016 |
| Office installed from the Microsoft 365 service reports that your subscription has expired | If you installed Office using the Microsoft 365 service, you must keep your subscription active by signing into your IU Microsoft 365 account at least once every 30 days. |
Sign into your Microsoft 365 account:
|
Resolved | April 4, 2016 |
| Outlook macOS certificate difficulties | After updating Outlook, you may see a pop-up warning you that "A secure connection cannot be established with the server exchange.iu.edu because its intermediate or root certificate cannot be found", and prompting you to either or . | This issue was resolved with an updated certificate. | Resolved | March 18, 2016 |
| Skype for Business 2016 difficulties synchronizing address book | When using Skype for Business 2016, you may experience difficulties searching for contacts. Also, a "Cannot Synchronize Address Book" notification message may appear at the bottom. | This issue has been resolved with patches. | Resolved | January 27, 2016 |
| Office version compatibility issues | The latest version of Office automatically uninstalls the previous version of the suite. Also, the latest version cannot coexist with stand-alone applications from the previous version, such as SharePoint Designer, InfoPath, Visio Professional, Visio Standard, Project Professional, and Project Standard (as well as Word, Excel, PowerPoint, Outlook, Publisher, and Access). | UITS recommends installing the latest version only if you no longer need any applications from the previous version. | Resolved | November 6, 2015 |
This is document oxvi in the Knowledge Base.
Last modified on 2024-09-11 14:07:03.