What should I do if I receive a computer virus alert message via email?

The University Information Security Office (UISO) sends messages to Indiana University students, faculty, and staff when IU computers are identified as having a virus. If you receive one of these messages, contact your local Support Center for assistance.

Timely security information, including notices of new viruses, is available at Protect IU: Security Bulletins. These notices are intended to alert the non-technical user community to widespread virus outbreaks at IU. The Safety Matters site also provides information about selected topics in cybersecurity.

Lastly, while it is certainly possible that a virus alert is credible, virus alert hoaxes are becoming as frequent as real viruses. Well-written hoaxes may circulate for years after their first appearance. Do not pass on virus alert messages to others unless the virus is confirmed by a reliable source; otherwise, you perpetuate the hoax, doing your friends and colleagues a disservice. See How can I tell if a computer virus alert is a hoax?

Note:
For personal computers running Windows 8.x and higher, UITS recommends the Windows Defender antivirus suite, which comes as part of the operating system. For Windows 7, UITS recommends Microsoft Security Essentials, available free of charge from Microsoft. Be sure to have only one antivirus program installed.

This is document adbm in the Knowledge Base.
Last modified on 2015-08-18.

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