What should I do if I receive a computer virus alert message via email?

The University Information Security Office (UISO) sends messages to Indiana University students, faculty, and staff when IU computers are identified as having a virus. If you receive one of these messages, contact your local Support Center for assistance.

Timely security information, including notices of new viruses, is available at Protect IU: Security Bulletins. These notices are intended to alert the non-technical user community to widespread virus outbreaks at IU. The Safety Matters site also provides information about selected topics in cybersecurity.

Lastly, while it is certainly possible that a virus alert is credible, virus alert hoaxes are becoming as frequent as real viruses. Well-written hoaxes may circulate for years after their first appearance. Do not pass on virus alert messages to others unless the virus is confirmed by a reliable source; otherwise, you perpetuate the hoax, doing your friends and colleagues a disservice. See How can I tell if a computer virus alert is a hoax?

Note:
For recommendations about antivirus software, see Recommended antivirus software at IU.

This is document adbm in the Knowledge Base.
Last modified on 2015-08-18 00:00:00.

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