Contribute to or comment on the IU Knowledge Base

Later in 2024, Indiana University will retire the Knowledge Management System (KMS) and move the IU Knowledge Base to the ServiceNow Knowledge platform. For more, see About the IU Knowledge Base transition to ServiceNow Knowledge. If you have questions or would like to have a conversation about the migration, contact the Knowledge Management team at

The UITS Knowledge Management team welcomes comments, contributions, and suggestions for the Indiana University Knowledge Base (KB). Although the KB is available for use globally, its primary target audience is the IU community, and its content is focused accordingly.

Options for submitting comments or proposed content changes:

  • Email the KM team at
  • While viewing any KB page:
    • Under "General support or comments" near the bottom of the page, click Email the UITS Support Center, and then complete the resulting form. Staff will route this appropriately.
    • If you're a content owner with KMS access (and you're logged into the KB), click KB pencil icon to propose content change (the pencil icon) near the top of any KB page you're viewing. You'll be prompted to continue your proposed revision in the Contributor Authoring Environment (CAE) in the KMS. For details, see Use the CAE for KMS contributions. If you have questions about CAE access, email the KM team at

This is document afvk in the Knowledge Base.
Last modified on 2023-11-21 16:55:36.