ARCHIVED: For Symantec virus protection software, what are my options for updating the virus definitions?
You can obtain the most recent virus definitions (also known as protection files or pattern files) from Symantec in several ways. Running LiveUpdate (the first option below) is usually the easiest and most effective, but other options are available. Using one method of updating does not preclude the other. On the same computer, you can choose to schedule LiveUpdate automatic updates, and also manually use LiveUpdate or run Intelligent Updater whenever you wish to update your virus definitions.
On this page:
LiveUpdate
UITS recommends scheduling LiveUpdate to automatically update your virus definitions daily. For instructions, see:
- ARCHIVED: In Symantec Endpoint Protection, how do I schedule automatic updates and virus scans?
- ARCHIVED: In Symantec/Norton AntiVirus for Windows, how do I schedule automatic LiveUpdates and virus scans?
- ARCHIVED: In Symantec Endpoint Protection for Mac OS X, how do I schedule automatic LiveUpdates and virus scans?
Additionally, you can run LiveUpdate any time you want to update your virus definitions.
Windows
- In Symantec Endpoint Protection, on the left, click . The window will close automatically when the update is complete.
- In Symantec/Norton AntiVirus Corporate Edition, from the SAV/NAV, check the boxes that apply to what you wish to update (e.g., virus definitions, LiveUpdate). Click . When the process is complete, click . menu, select . If necessary, choose which way you will connect to the LiveUpdate server by clicking . If relevant to your version of
Mac OS X
Note: Symantec Endpoint Protection (SEP) for Mac OS X (10.5 through 10.7.x) is available from IUware (requires Indiana University Network ID).
The University Information Security Office (UISO) recommends that you update your virus definitions daily, and scan your computer weekly.
In Mac OS X, from the Applications folder, open Symantec Solutions, and then click . LiveUpdate will download the virus definitions from Symantec's site.
Intelligent Updater on the web
Symantec's Intelligent Updater is an alternative to LiveUpdate for obtaining the most recent virus definitions. Intelligent Updater is less convenient to use than LiveUpdate, because it is a manual process. Additionally, it may require a larger download, which may be inconvenient if you have a low bandwidth connection.
To download and use Intelligent Updater, go to Symantec's Virus Definitions & Security Updates page and follow these instructions:
Windows
- From the "Select Product:" drop-down list at the top, choose . Click next to the heading "File-Based Protection (Traditional Antivirus)".
- On the Symantec
Endpoint Protection page, client installation downloads are sorted
by platform (e.g., Windows 32- 64-bit). Locate the platform that
matches your system, find the
.exe
file that supports Symantec Endpoint Protection, and then double-click it to download it to your hard drive. On your computer, locate the downloaded.exe
file, and then double-click it to run the Intelligent Updater.
Mac OS X
- From the "Select Product:" drop-down list at the top, choose . Click next to the heading "File-Based Protection (Traditional Antivirus)".
- On the AntiVirus for Macintosh page, client installation downloads are sorted by the type of processor the Mac has (PowerPC or Intel), the Mac OS version, and the version of Norton or Symantec AntiVirus that the Mac is running.
FTP
Symantec also maintains an FTP site:
- For Windows, look in the following directory:
ftp://ftp.symantec.com/public/english_us_canada/antivirus_definitions/norton_antivirus/
Download the file with the format
yyyymmdd-xxx-i32.exe
(for 32-bit systems) oryyyymmdd-xxx-i64.exe
(for 64-bit systems), in whichyyyy
is the year,mm
is the month, anddd
is the day. Always choose the file created most recently. - For Mac OS X, look in the following directory:
ftp://ftp.symantec.com//public/english_us_canada/antivirus_definitions/norton_antivirus_mac/
Download the
.zip
with the formatNavM_Intel_Installer_yyyymmdd_US.hqx
, whereyyyy
is the year,mm
is the month, anddd
is the day. Always choose the file created most recently. Update files starting withNavM_Intel
are for current Norton and Symantec AntiVirus applications on Intel Macs. Files starting withNAVM9
are for Power PC and older versions of these applications.
Contact Symantec directly
For additional options, contact Symantec customer support directly.
This is document agxu in the Knowledge Base.
Last modified on 2018-01-18 12:11:56.