ARCHIVED: With a BlackBerry, how do I reconcile my email, calendar, and other data?
With a BlackBerry, reconciling keeps the location and status of items like messages or calendar appointments consistent between your BlackBerry and Exchange mailbox (i.e., your Outlook Inbox). For example, if you read a message with your BlackBerry, and later open Outlook, you will see that the message won't be marked as read until you reconcile your email. In this document, "reconcile" and "synchronize" are used interchangeably, though Research In Motion (RIM), BlackBerry's developer, generally uses the word "reconcile" for email and "synchronize" for all other types of data.
Note: If you run the BlackBerry Desktop
software on a computer connected to the Internet via an outside
ISP, you need to establish a VPN connection for
the software to connect to the BlackBerry Enterprise
Server. (This applies only to the Desktop Manager and
not the Blackberry Web Desktop Manager. No VPN
connection is needed for the Web Desktop Manager.) Since the default
software installation option places a shortcut in your
Startup
folder, you may wish to remove that shortcut to
keep Desktop Manager from trying to launch before you can establish a
VPN connection (for instructions, see Prevent programs from starting automatically in Windows). Once you
have a VPN connection, you can launch the BlackBerry Desktop software
from the menu.
On this page:
- Cradle vs. wireless reconciliation
- Wireless calendar reconciliation
- Cradle calendar synchronization
- Email reconciliation
- Wireless Address Book synchronization
- Wireless Task synchronization
- Wireless MemoPad synchronization
Cradle vs. wireless reconciliation
The table below shows how each kind of BlackBerry data can be reconciled.
Type of data | Cradle | Wireless |
---|---|---|
Calendar | X | X |
Email moves, deletes, and read states |
X | X |
New email delivery | X | |
Address Book, Tasks, MemoPad | X | X |
Wireless calendar reconciliation
Setup
- To enable wireless calendar synchronization, you need the
following:
- Administrative rights for the computer on which you have installed BlackBerry Desktop Manager (If not, you will get the error "path does not exist".)
- An account on the BlackBerry Enterprise Server (BES)
- At least version 2.1.2 of the BlackBerry Desktop Manager software
Note: The BlackBerry Enterprise Server (BES) service will be retired by January 1, 2015; see ARCHIVED: About the retired BES (BlackBerry Enterprise Server). As of January 1, 2013, no new BES accounts are being created. UITS recommends you replace your BlackBerry with a device that is compatible with ActiveSync.
- UITS recommends you do a cradle synchronization of your BlackBerry device before you enable wireless calendar synchronization, because your desktop calendar overwrites your device calendar upon initial wireless synchronization.
- Back up your device calendar before proceeding; for BlackBerry Desktop Manager software 4.0 and later, see ARCHIVED: With a BlackBerry, how do I back up and restore data?
- When you update your handheld with new applications, you may need to re-enable wireless calendar synchronization.
Synchronization (Desktop Manager 4.2.2 and later)
-
Cradle your device. If you have a password enabled, enter it so your device will connect to the desktop.
- You should back up your messages before proceeding; see ARCHIVED: With a BlackBerry, how do I back up and restore data?
- Open BlackBerry Desktop Manager. Click .
- In the left pane, click . Click .
- Select the checkbox next to an organizer application (e.g., Calendar). Click .
- In the available applications list, click the organizer application (e.g., Outlook) on your computer, and click .
- Select the synchronization options. Click
To set up organizer data synchronization for another application, repeat steps 4 to 7 above.
, and then
.
Your device and desktop calendars will now synchronize wirelessly. As long as
is selected in the "Handheld Configuration" window, wireless calendar synchronization is enabled. If you deselect the checkbox or select a different translator, wireless calendar synchronization will be disabled. If you change an existing appointment or add a new appointment in your desktop calendar, and you have wireless calendar synchronization enabled, you will not receive notification of the update on your handheld. Check your handheld's calendar regularly to see any updates.Cradle calendar synchronization
Desktop Manager 4.2.2 and later
-
Cradle your device. If you have a password enabled, enter it so your device will connect to the desktop.
- You should back up your data before proceeding; see ARCHIVED: With a BlackBerry, how do I back up and restore data?
- Open BlackBerry Desktop Manager. Click .
- Select , and then click .
Email reconciliation
- The delivery of mail to your BlackBerry occurs only over the wireless network. During the cradle synchronization, if is selected, BlackBerry reconciles only message moves, deletions, and read states; new messages are never delivered via the cradle.
- By default, BlackBerry Desktop Manager is configured to not deliver messages over the wireless network while the device is cradled. To change this behavior, in the BlackBerry Desktop Manager, open and deselect .
- BlackBerry Desktop Manager will never attempt to reconcile messages that were in your Exchange Inbox before you got your BES account. If you want to have these messages on your device, you will have to forward them to yourself.
Wireless email reconciliation
Newer devices
To change the settings for wireless message synchronization:
- On your device, open the Messages screen.
- From the menu, choose , and then select .
- Select . Click the trackball and select to activate wireless reconciliation, or to deactivate.
- To customize deletion behavior:
- Scroll up one line to "Delete On:" and click the trackball to change the option, and:
- To have deletions in your Exchange mailbox affect your handheld and vice versa, select .
- To have deletions in your Exchange mailbox affect your handheld but not vice versa, select .
- To have your device ask if you want to delete an item from your Exchange mailbox whenever you delete that item from your BlackBerry, select .
- Scroll down to "On Conflicts" and click the trackball to change the option, and:
- If you want the BlackBerry to delete or add items to match what you see in Outlook if a conflict occurs between the two, select .
- If you want Outlook to delete or add items to match what you see on the BlackBerry if a conflict occurs between the two, select .
- Scroll up one line to "Delete On:" and click the trackball to change the option, and:
Older devices
To set up your device to reconcile email wirelessly:
- You should back up your messages before proceeding; see ARCHIVED: With a BlackBerry, how do I back up and restore data?
- On your device, on the Home screen, select .
- From the menu on the Messages screen, choose , and then select .
- Choose (BlackBerry models 6750 and 7100). Otherwise, at the bottom of the Message List Options screen (the Email Reconciliation screen on 7100 models), on the "Wireless Reconcile" line, click to open a menu. If appears instead of , skip the next step. Wireless reconciliation is already enabled.
- From the menu, select , and then scroll and select .
- Now you can customize the deletion behavior:
- Scroll up one line to "Delete On:" and click to open a
menu. Select
- To have deletions in your Exchange mailbox affect your handheld and vice versa, select .
- To have deletions in your Exchange mailbox affect your handheld but not vice versa, select .
- To have your device ask if you want to delete an item from your Exchange mailbox whenever you delete that item from your BlackBerry, select .
, and:
- Scroll down to "Conflicts" and click to open a
menu. Select
- If you want the BlackBerry to delete or add items to match what you see in Outlook if a conflict occurs between the two, select .
- If you want Outlook to delete or add items to match what you see on the BlackBerry if a conflict occurs between the two, select .
, and:
- Scroll up one line to "Delete On:" and click to open a
menu. Select
Cradle email reconciliation
To set up your BlackBerry to reconcile email moves, deletes, and read states when cradled:
Desktop Manager 4.2.2 and later
-
Cradle your device. If you have a password enabled, enter it so your device will connect to the desktop.
- Open BlackBerry Desktop Manager. Click .
- Select , and then click .
- In the
Synchronize
dialog box, click . - In the Folder data synchronization section, select a conflict
resolution option:
- To have the state of your Exchange mailbox copied to your handheld, without the handheld affecting the Exchange mailbox, select .
- To have the Exchange mailbox and handheld versions affect each other, select . Select which version should overwrite the other if you have made changes to both versions. Choose if you want the Exchange mailbox to overwrite the BlackBerry, or if you want the BlackBerry to overwrite the Exchange mailbox.
Wireless Address Book synchronization
With the implementation of BES 5.0, the ability to synchronize your Address Book is automatically activated. You should upgrade the BlackBerry handheld software to the latest version supported. BES 5.0 will automatically copy the new saved contact from your BlackBerry to your Outlook Contacts and vice versa.
To change the settings for wireless Address Book/Contacts synchronization:
- On the BlackBerry handheld, open the Contacts screen.
- From the menu, choose , and then select .
- Choose . Use the trackball to select (to activate wireless reconciliation) or (to deactivate).
Wireless Task synchronization
With the implementation of BES 5.0, the ability to synchronize your Tasks wirelessly is automatically activated.
To change the settings for wireless Task synchronization:
- On the BlackBerry handheld, open the Tasks screen.
- From the menu, choose , and then scroll down to .
- Use the trackball to select (to activate wireless reconciliation) or (to deactivate).
Wireless MemoPad synchronization
With the implementation of BES 5.0, the ability to synchronize your MemoPad wirelessly is automatically activated.
To change the settings for wireless MemoPad synchronization:
- On the BlackBerry handheld, open the MemoPad screen.
- From the menu, choose , and then scroll down to .
- Use the trackball to select (to activate wireless reconciliation) or (to deactivate).
This is document alov in the Knowledge Base.
Last modified on 2021-09-07 17:18:21.