ARCHIVED: Troubleshoot Windows Ethernet connections in IUB or IUPUI campus housing

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On this page:

Overview
Physical connection
Error messages

Overview

If you're having problems making a wired (Ethernet) connection to the Indiana University Bloomington or IUPUI network on a Windows computer in your campus housing residence, check the following.

Note:

To connect a wired (Ethernet, cabled) device to the IU network, you first need to register the device.

Physical connection

Network cable

IU Bloomington: To determine what type of Ethernet cable needed, see Ethernet cables for Bloomington residences.
If your room uses a standard Ethernet cable, you will need to provide the cable yourself. If your room uses the proprietary IU Ethernet cable and it is not provided upon arrival, TCC is open for IU crossover cable pickups.
IU Indianapolis: In Ball Residence Hall, the Campus Apartments on the Riverwalk, North Hall, and the Tower, use a standard Ethernet cable.

Data jack

If the room contains more than one data jack, try the other. All data jacks are active, but this can isolate the one with a problem.

Error messages

Duplicate computer name

For help, see Microsoft Support.

Network issues

"Unable to browse the network" error: Your computer is unable to connect to the network, and therefore cannot send or receive data. Double-check the configuration settings and your network cable. If you have done this and the problem persists, contact your campus Support Center.
DHCP error: A DHCP error occurs when your computer cannot communicate with the DHCP server, which is necessary for leasing an IP address to your computer. If you encounter this error, it might be that your computer cannot pick up the IP address automatically. To fix this, run the UITS Network Repair Tool.
If you still see this error after running the Network Repair Tool, contact your campus Support Center.