Support Center In-Person Support (SCIPS) at IU

• About SCIPS
• Contact SCIPS

About SCIPS

Support Center In-Person Support (SCIPS), formerly known as Technology Center Consulting (TCC), provides on-site technical support on the Indiana University Bloomington and Indianapolis campuses as part of the IU Support Center. SCIPS staff:

• Provide in-person technical assistance for desktop and mobile computing device platforms (including Windows, macOS, iOS, Android, and others) as well as central systems (email, learning management systems, storage platforms, etc.). Staff are available for in-person IT support during operating hours listed in Contact your campus IT Support Center.
• Provide direct assistance to clients of the Student Technology Centers (STCs) and Residential Technology Centers (RTCs) for technical support relating to software and hardware issues, printer problems, supplies, and the overall STC lab environment.
• Provide direct assistance to campus housing residents in acquiring and maintaining their network connection to the IU network. See Connect to the network in IU Bloomington or IU Indianapolis campus housing.
• Produce and issue the official photo ID card (CrimsonCard) to students, employees, and affiliates, including identity verification, confirmation of eligibility, and payment processing.

Contact SCIPS

If you have a problem in a SCIPS-supported STC or RTC (such as a broken or empty printer, print refund for a failed job, broken lab machine, etc.), don't try to fix the equipment yourself. Instead, notify a SCIPS consultant on duty. If no consultant is available in your lab, call or visit your campus's primary SCIPS in-person location listed below.