ARCHIVED: At IU, what is the spam quarantine service?

At Indiana University, the spam quarantine service analyzes mail delivered to all Cyrus/Webmail and Exchange accounts. Any spam messages you receive are quarantined for five days in your Spam folder (Cyrus/Webmail) or Junk E-mail folder (Exchange). After five days, the spam service deletes those messages automatically.

There is no need to sign up for the service. Every email account on IU's Cyrus/Webmail and Exchange servers is automatically added.

The service moves mail to your quarantine folder in real time, so you can quickly identify any mail you want to keep. To keep a message (i.e., remove it from quarantine), simply move it to your Inbox or another folder in your account.

Note: Email sent from a source within the authenticated IU network will not be filtered.

You can augment the service with client-side filters, rules, or junk mail features, but they are not necessary.

If you're going away on vacation, or are otherwise unable to monitor your email account for five days, or if you'd rather not participate in the spam quarantine service at all, you can easily opt out of the service to prevent the system from deleting messages from your quarantine folder. See ARCHIVED: Opt out of the IU spam quarantine service

Note: Special consideration should be given to departmental accounts that regularly conduct business with external email addresses. False positives to certain institutional addresses (e.g., bursars, registrars, admissions, legal or purchasing departments) may have a high cost to one or both of the parties involved. In these cases, the account owners may want to opt out of the spam quarantine service, or at a minimum, assign staff to monitor the Spam or Junk E-mail folder for these departmental accounts.

For more, see ARCHIVED: About the IU spam quarantine service