At IU, what is the spam quarantine service?
On this page:
- Spam deleted automatically
- False positives
- Filtering during your vacation (or opting out)
- Existing client-side filtering
UITS provides email filtering services at Indiana University to reduce the amount of unsolicited commercial email (i.e., spam) stored on IU email servers. The services help you identify and eliminate unwanted email, and reduce the costly impact spam has on university resources.
You don't need to sign up for the service. Every email account on IU's Cyrus/Webmail and Exchange servers is included automatically.
The service analyzes all mail delivered to IU Cyrus/Webmail and
Exchange accounts. Messages marked as spam are quarantined for five
days in your
Spam (Cyrus/Webmail) or
You can augment the service with client-side filters, rules, or junk mail features, but they are not necessary.
The spam quarantine service uses separate filters on each mail system, as follows:
- Cyrus/Webmail: For accounts on the Cyrus email
system, the spam quarantine service employs Sophos PureMessage
filtering. The filter analyzes incoming email for spam potential, and
then assigns each message a score from 0 to 100%. Messages scoring 45%
or higher are delivered to your
Spamfolder, where they're quarantined for five days and then automatically deleted.
- Exchange: For accounts on the Exchange email
system, the spam quarantine service employs Microsoft's Intelligent
Message Filtering (IMF), and leverages the existing anti-spam
capabilities built into Exchange and Outlook Web App
(OWA). IMF scans incoming messages and labels each one with a Spam
Confidence Level (SCL) rating. Messages with an SCL of 6 or higher are
delivered to your
Junk E-mailfolder, where they're quarantined for five days and then automatically deleted.
Note: Email sent from within the IU community is not filtered.
Spam deleted automatically
Junk E-mail folder
frequently, because messages more than five days old are deleted
You cannot retrieve email purged from the
in Cyrus/Webmail. However, email purged from the
The spam quarantine service may deliver some false positives (i.e.,
messages that you want to keep) to your
Junk E-mail folder. To keep a message that arrives in
Junk E-mail folder, move it to
another folder. In Exchange, you can prevent future false positives by
adding the sender to your Safe Senders list. In Cyrus/Webmail, you can
add the sender to your Whitelist filter rule; see In IU Webmail, how do I use the Whitelist filter rule to avoid
having legitimate mail quarantined as spam?
Filtering during your vacation (or opting out)
If you're going away on vacation, or are otherwise unable to monitor your email account for five days, or if you'd rather not participate in the spam quarantine service at all, you can opt out of the service to prevent the system from deleting messages from your quarantine folder. See At IU, how do I opt out of the spam quarantine service?
Existing client-side filtering
You don't need to enable any client-side filtering to participate in the spam quarantine service. However, you can choose to augment this service with client-side filters, rules, or junk mail features.
The spam quarantine service is compatible with the filtering rules in Cyrus/Webmail, which you can use to augment Sophos PureMessage filtering if needed. See At IU, how can I filter my incoming Cyrus mail?
If you use Outlook 2003 or later to read your Exchange account, you can run Outlook with Cached Exchange Mode enabled or disabled. Running in Cached Exchange Mode, you can use Outlook's Junk E-mail filter to augment the IMF filter on the Exchange server.
For help while using Office applications, press
click the question mark on the upper right. For more, see How can I get help with Microsoft Office software?
Also, any addresses on your Safe Senders and Block Senders lists will remain on the Exchange server, which will continue to process them. Addresses in your Safe Senders list and Contacts will override IMF.
Note: If you're using Outlook 2011 or Entourage to read your Exchange account, beware of using client-side filtering, as it can generate false positives for messages from IU senders.
This is document spam in the Knowledge Base.
Last modified on 2013-06-10.
- Fill out this form to submit your issue to the UITS Support Center.
- Please note that you must be affiliated with Indiana University to receive support.
- All fields are required.