For discounted rates with AT&T, how do I set up a new plan or move an existing one?

For information about IU's agreement with AT&T (and before you purchase a plan), see Details about IU's agreement with AT&T for personal discounted rates.

On this page:


Setting up a new AT&T plan online

To receive the IU discount for new AT&T service online:

  1. Visit AT&T BusinessDirect | Premier.
  2. Select the appropriate link for your university status.
  3. Enter the requested information and click Continue.

You are now ready to shop for a phone and service plan.

Moving an existing plan

You may move your existing AT&T plan either online or in person at an AT&T store. You do not need to extend your contract to receive the discounted rate; however, a few restrictions will apply.

To add the discount to an existing AT&T account online, complete and submit the enrollment form, and wait for an email message to arrive in your IU account. When the message arrives from AT&T, click Validate Now, and select the appropriate group. The discount will start showing up on your bill in one to two billing periods.

To verify that the discount is on your account, look in the "Credits, Adjustments and Other Charges" section for "National Account Discount".

You may also move your existing AT&T plan to the discounted rate by visiting a local, corporately owned AT&T store; see below.

Visiting an AT&T store

When you visit an AT&T store regarding the IU agreement (whether for new or existing service), be sure to have your university identification with you.

You may be asked for a FAN (Foundation Account Number) or discount code. Students should use FAN #96047; faculty and staff should use FAN #2024517.

To find the nearest store to your location, search the AT&T Store Locator. To avoid a wait, make an appointment with the Schedule Retail Appointment tool.

Getting help

AT&T subscribers on the IU discount plan can access a special Business End User Care support hotline, available 24 hours a day, with greatly reduced hold times for support. Call 800-331-0500.

For questions regarding billing or service, or for problems with your equipment, you can dial 611 from your AT&T phone. Alternatively, call AT&T Customer Care at 800-331-0500, or visit your local AT&T store; see AT&T Store Locations.

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This is document arim in the Knowledge Base.
Last modified on 2015-04-29.

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