About Hangouts Chat in Google at IU

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Overview

Hangouts Chat facilitates direct messaging and collaboration within Google at IU. Faster and more interactive than email, Hangouts Chat lets anyone with a Google at IU account chat with individuals and groups. Hangouts Chat allows seamless collaboration across many devices and systems, including the web, desktop clients, and smartphones.

Note:
Google Hangouts Chat and Hangouts Meet are replacing Classic Google Hangouts. Learn more about how they will work together to support the move to both Chat and Meet.

Group chat vs. rooms

Hangouts Chat offers group chats and rooms for large-scale discussions. Group chats and rooms have different features and capabilities; to determine which chat option is best for your needs, see this comparison chart.

Manage rooms and groups for your department, organization, or school

By default, you can add people to a room one at a time. However, if you would like to add users in bulk, you can create a Google Group and then invite said group to your room. To invite a group to an existing room:

  1. Click the Find people, rooms, bots search bar on the left of the page or chat window.
  2. Enter the name of the room desired room and click it.
  3. The name of your room should now appear at the top of the chat window or page. To the right of the name, click the down arrow.
  4. Click Add people & bots.
  5. In the "Enter name or email of person or group" search bar, enter the name of your group.
  6. Click the name of your group (for example, Test Group).
  7. Click Send.
Important:
Make sure to invite the entire Google Group rather than the email address associated with your group. Groups display the number of members under their names (for example, "3 people"). If you click a group's email address (for example, testgroup@iu.edu), you will not invite the entire group.

Once invited, individual members of the Google Group can join your room. Members will be notified in Hangouts Chat that they have been invited to your room. If you'd like, you can also send an email notification when initially inviting the group.

Note:
Although you can invite Google Groups to rooms, you cannot invite Google Groups to group chats. For more on the difference between rooms and group chats, see Rooms vs. group chats.

Bots in Hangouts Chat

Bots are a unique way for users to connect to services integrated with Hangouts Chat. You can talk to bots and command them to perform various tasks. Bots do not interact with Hangouts Chat directly, and they adhere to all permissions and configurations maintained in the service delivered by the bot.

The following tools are approved for use in Hangouts Chat at IU:

  • Box
  • Google Drive bot in Hangouts Chat
  • Hangouts Chat for Confluence
  • Jira for Hangouts Chat
  • Meet bot for Hangouts Chat
  • Zoom

To propose other applications to be approved for use in Hangouts Chat at IU, contact the UITS Support Center.

Learn more

To learn more about Hangouts Chat, see:

This is document aukw in the Knowledge Base.
Last modified on 2019-04-09 14:15:36.

Contact us

For help or to comment, email the UITS Support Center.