At IU, using Microsoft Outlook 2016, 2013, or 2010, how do I access my Exchange mailbox?

Note:
To successfully set up Exchange in Outlook for Windows, your NTLM settings need to be set to NTLMv2 response only/refuse LM and NTLM. If you're setting up Exchange in Outlook on a new computer or you've recently installed or reinstalled Windows, your NTLM settings may not be set correctly. To correct these settings, follow the instructions in How can I use the local security settings to force NTLMv2?

Choose the appropriate instructions below for configuring Microsoft Outlook 2016, 2013, or 2010 to connect to an Exchange email account at Indiana University:

Note:
In either set of instructions, replace username with the IU username associated with the Exchange account you are configuring. If you are configuring Outlook to access an Exchange mailbox associated with an IU group account, use the group account's username in place of username. To access your personal IU Exchange account, replace username with your personal IU username.

Creating an email profile and adding an Exchange account

  1. Open Outlook:
    • If you see a "Welcome" splash screen, click Next.
    • If you see "Do you want to set up Outlook to connect to an email account?", select Yes, and then click Next.
    • If you are prompted to create a new profile, enter a name (e.g., IU Exchange), and then click OK.
  2. If your computer is joined to the IU ADS domain, Outlook will detect your name and IU email address (e.g., username@iupui.edu) automatically.

    If your computer is not joined to the IU ADS domain, you must enter:

    • Your name
    • The appropriate IU username followed by @exchange.iu.edu; for example:
        username@exchange.iu.edu
    • The corresponding IU passphrase
  3. When prompted to log in, choose Use another account, and then enter ads\username and the corresponding IU passphrase.
  4. Click Next, and then click Finish.

Adding an Exchange account in the Control Panel

  1. From the Windows Start or charms bar menu, select Control Panel, or Settings and then Control Panel.

    Alternatively, from the Windows Start menu, type Control Panel, and then press Enter. If you are using 64-bit Windows, select Control Panel, and then View 32-bit Control Panel Items.

  2. If you're not already in Classic View, switch to it; for help, see Getting around in Windows.
  3. Double-click Mail or Mail (32-bit).
  4. Click E-mail Accounts.
  5. In the "Account Settings" window, on the E-mail tab, click New....
  6. If your computer is joined to the IU ADS domain, Outlook will detect your name and IU email address (i.e., username@iupui.edu) automatically.

    If your computer is not joined to the IU ADS domain, you must enter:

    • Your name
    • The appropriate IU username followed by @exchange.iu.edu; for example:
        username@exchange.iu.edu
    • The corresponding IU passphrase
  7. When prompted to log in, choose Use another account, and then enter ads\username and the corresponding IU passphrase.
  8. Click Next, and then click Finish.

This is document aurj in the Knowledge Base.
Last modified on 2016-08-15 11:56:59.

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