In UniCom Enterprise Voice, how do I access my voice mail?

Use Microsoft Skype for Business/Lync to access Indiana University's UniCom service.

Important:
As of January 22, 2017, Lync 2010 for Windows no longer works with IU's UniCom service. Windows users at IU should switch to either Skype for Business/Lync 2013, which is available from IUware as part of the Office 2013 suite), or Skype for Business 2016, which is available as an Office 365 ProPlus app. For more, see About the migration from Lync to Skype for Business.

In UniCom Enterprise Voice, your voice mail messages will be delivered in your email inbox, but you can also listen to them by other means.

Note:
For instructions for navigating the Outlook Voice Mail menus, see Microsoft's Outlook Voice Access Quick Start Guide. For IU users, "a phone that is UM-enabled" means a phone line set up for UniCom Enterprise Voice.

On this page:


Using Skype for Business for Windows

With Microsoft Skype for Business, you do not need to enter a PIN or extension number. To access your voice mail:

  1. In the main Skype for Business window, just above the search bar, click the Phone icon (Skype for Business Phone icon (a076h)). You'll see your voice mail below the dial pad.
  2. Mouse over a voice mail message, and click the play button to play it.

To delete your voice mail, right-click it, and then select Delete Item.

Using Lync for Mac

In Lync for Mac 14.0.6 and later, to access your voice mail:

  1. In Lync for Mac, click the Phone tab under the status message bar.
  2. Click and hold 1 to dial the voice mail system, and follow the voice prompts.

    Alternatively, to play a voice mail message directly from the client, select the message in the "Voice Mail" section below the dial pad, and click the play button.

In Lync for Mac 14.0.4 and earlier, you cannot access your voice mail directly from the Lync client; dial the appropriate telephone number in the section below instead.

From any telephone

To access UniCom Enterprise Voice through the telephone user interface, use the appropriate number for your campus:

  • IU Bloomington: 812-856-1361 (on campus: 6-1361)
  • IUPUI: 317-278-1361 (on campus: 8-1361)
  • IUPU Columbus: 812-375-7500 (on campus: 7500)
  • IU East: 765-973-8627 (on campus: 8627)
  • IU Kokomo: 765-455-9599 (on campus: 9-599)
  • IU Northwest: 219-980-7271 (on campus: 7271)
  • IU South Bend: 574-520-4646 (on campus: 4646)
  • IU Southeast: 812-941-2120 (on campus: 2120)
Note:

From campus phones at IUB and IUPUI, dial either number (6-1361 or 8-1361) to access your IUB or IUPUI mailbox.

If prompted for your extension, enter your full 10-digit phone number (i.e., 812-85X-XXXX or 317-27X-XXXX), not just the last four or five digits.

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For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document axem in the Knowledge Base.
Last modified on 2017-01-21 00:24:18.

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