At IU, how can I find more information and get help for SharePoint Online?

Note:
In addition to this Knowledge Base and the training resources listed below for specific topics, you may find Microsoft Support and TechNet helpful.

Immediate assistance

Faculty or staff requiring immediate assistance should contact the SharePoint site owner or their IT Pros. Faculty or staff may also contact their campus Support Centers if their IT Pros are unavailable.

General support inquiries

Although UITS can answer questions about many general features of SharePoint, more advanced features require a deep level of familiarity not only with SharePoint, but also with the environment in which it is applied. UITS staff may not be able to readily answer questions related to development and design. For such questions, UITS may be able to leverage Microsoft Support. In all cases, though, you should send SharePoint questions to the UITS Support Center, who will escalate to Microsoft as needed.

Type of question Description Support organization Available training
General access and file sharing

Basic support questions, such as help with:

  • Logging in to SharePoint sites
  • Browser troubleshooting for common errors
  • Creating basic lists and libraries
  • Granting basic permissions
  • Mapping network drives and managing content via the web interface and WebDAV
UITS Support Center IT Training
Site requests, ownership, and administration

More advanced support topics regarding ownership and administration of a departmental or project site, including but not limited to:

  • Vetting requests for group sites
  • Setting advanced/custom permissions
  • Intermediate customization of lists and libraries
  • Creating custom content types, versioning settings, and retention rules
  • Creating basic Search Centers and search scopes
  • Basic customization of web parts
UITS Support Center IT Training
Advanced access, sharing, and collaboration
Advanced questions about readily available SharePoint features and Office integration, such as SharePoint WorkSpace, calendar sharing, site types, permissions, surveys, lists, tasks, etc.
UITS Support Center None at IU
Design
Any modification to a SharePoint site for the purposes of usability, aesthetics, branding, or visual identity. This includes the customization of site themes, master pages, and templates.

Microsoft (contact UITS Support Center for assistance)

None at IU
Development
Any modification to a SharePoint site that automates a task, creates a workflow of tasks and/or approvals, or uses custom code and/or data connections. See also the following sections on development tools and third-party tools, some of which are used in development.

Microsoft (contact UITS Support Center for assistance)

None at IU
Third-party tools
K2 Appit
A third-party tool for advanced workflow, providing an easy-to-use interface
UITS Support Center IT Training

This is document azzl in the Knowledge Base.
Last modified on 2017-09-13 15:32:21.

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