ARCHIVED: Change what others hear on hold in Skype for Business for Windows
Office telephone service for faculty and staff at Indiana University has transitioned from Skype for Business to Teams Calls.
You can set the Skype for Business client for Windows to use custom on-hold music rather than Microsoft's default music.
At Indiana University, you can replace the Microsoft default with the IU Orchestra playing "Bohemian Rhapsody". If you want others to hear silence instead of music when you put a call on hold (for example, if you use hold during conference calls), you can use a silent sound file for your on-hold music. (Microsoft does not allow you to deselect the option to play music on hold directly.) Download either of these two sound files from IUware (noting where the file is saved), and then follow the instructions below.
Before setting up your custom on-hold music, you must have a Windows Media file with the extension .wma
. To convert .mp3
or .wav
files to .wma
, see Where to edit a sound file at IU.
To use your .wma
file as your custom on-hold music:
- In Skype for Business, click the (gear) icon.
- In the left pane of the "Options" dialog box, click .
- If the logged-in account is enabled for Enterprise Voice, the last option should be . Click , and then navigate to the
.wma
file you'd like to play for people you put on hold. Click .
If you wish to restore the Microsoft default music at any point, you can find the file at C:\Program Files\Microsoft Office\Office15\MEDIA\DefaultHold
.
To learn how to perform common tasks in Skype for Business, see Skype for Business help & learning.
This is document bbjx in the Knowledge Base.
Last modified on 2023-02-13 10:26:43.