ARCHIVED: At IU, in Microsoft Outlook for Windows, how do I make an IMAP connection to my Cyrus account?

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To configure a desktop client to read your student mail, see ARCHIVED: Configure an email client or mobile device for Gmail at IU.

Microsoft Outlook 2013 or 2010

  1. From the File menu, select Account Settings twice.
  2. In the E-mail tab, click New.
  3. In the "Add New Account" window, select Manually configure server settings or additional server types, and then click Next.
  4. Under "Choose Service":
    • Outlook 2013: Select POP or IMAP, and then click Next.
    • Outlook 2010: Choose Internet E-mail, and then click Next.
  5. Under "Internet E-mail Settings":
    1. Under "User Information", enter your full name and your email address.
    2. Under "Server Information", next to "Account Type", select IMAP from the drop-down list.
    3. Next to "Incoming mail server", enter
    4. In the "Outgoing" or "SMTP" server field, type:
    5. Under "Logon Information", enter your IU Network ID.

      Note: Do not select Require logon using Secure Password Authentication.

  6. Click More Settings, and then, on the Outgoing Server tab, select My outgoing server (SMTP) requires authentication.
  7. On the Advanced tab:
    1. Under "Incoming server (IMAP)", next to "Use the following type of encrypted connection", select SSL from the drop-down list.
    2. Under "Outgoing server (SMTP)", next to "Use the following type of encrypted connection", select SSL from the drop-down list.
  8. Next to "Outgoing server (SMTP):", change the port number from 25 to 465.
  9. Click OK, and then click Next. Outlook will test the account settings, and prompt you to enter your Network ID passphrase:
    • To finish the test, enter your passphrase and click OK.
    • To exit, click Cancel.

    If the test completes successfully, click Close, and then click Finish.

    If the test fails, errors will be listed on the Errors tab. If you cannot fix the errors on your own, contact your campus Support Center for help. Click Close, and then click Finish.

  10. Click Close to close the "Account Settings" window.

If you have folders in IU Webmail via IMAP that don't appear in Outlook:

  1. After following the steps above, and making sure Outlook can download messages from your Inbox, select your (IMAP) Inbox from the Navigation Pane, and then, on the Folder tab, click IMAP folders.
  2. In the "IMAP Folders" window, click Query.
  3. Click to select a folder you would like to access in Outlook, and then click Subscribe. A folder icon will appear next to the folder you chose. Repeat this for other folders you want to add.
  4. When you're finished, click Apply, and then click OK.

Note: Due to a bug in Outlook 2013, you may see your subfolders in your Inbox, but the messages in these folders may not load. To fix this:

  1. From the File menu, select Account Settings twice.
  2. Select your Webmail/Cyrus account.
  3. Click Change, then More Settings, and then Advanced.
  4. Under Folders, next to "Root folder path", enter Inbox.
  5. Click OK, then Next, and then Finish.

    You should now see your folders in your mailbox, with the appropriate messages appearing in each folder. For assistance, contact your local Support Center or your IT Pro.

This is document bbtv in the Knowledge Base.
Last modified on 2018-01-18 17:27:57.