ARCHIVED: Known issues with Adobe Connect at IU

This content has been archived, and is no longer maintained by Indiana University. Information here may no longer be accurate, and links may no longer be available or reliable.

Note:

Adobe Connect, IU's previous web collaboration and conferencing system, became read-only on August 31, 2017, and was fully retired on December 28, 2017. After a comprehensive pilot evaluation, Zoom was selected as its replacement.

UITS converted Adobe Connect recordings to MP4 format, but Adobe Presenter files were not automatically converted. UITS offers a content migration service for faculty who need assistance moving Presenter content to other platforms. To take advantage of this service, complete the Adobe Presenter Migration Support form.

Following are known issues, problems, and incompatibilities affecting Adobe Connect:

Issue	Description	Workaround	Last updated
Unable to launch Adobe Connect meetings in Linux with any browser	Individuals using Linux with the most recent Flash Player update (LNX 24.0.0.221) are unable to launch Adobe Connect meetings. Users see the Adobe Connect loading screen and progress bar, but are unable to enter the meeting.	None; consider using Zoom as an alternative to Adobe Connect.	March 3, 2017
Cannot launch meetings from Google Chrome	Due to changes in Flash handling, some Google Chrome users may be unable to enter Adobe Connect meetings. Affected users see the Adobe Connect loading screen and progress bar, but are unable to enter the meeting.	Use another browser (e.g., Firefox).	February 10, 2017
Windows 8.1 screen share freezes intermittently	When a Host/Presenter shares his or her entire desktop from a Windows 8.1 computer, after a period of time, the screen share may freeze for the remote meeting attendees. If the Host/Presenter stops sharing and starts sharing again, meeting attendees will see a black share window. When the screen share is frozen, the rest of the Connect meeting (audio, video, text chat) will continue working.	The Host/Presenter must leave the Connect meeting, rejoin the meeting, and initiate the screen share again.	January 29, 2015
Audio missing from Connect meeting recording	The audio in a Connect recording may stop broadcasting during playback of the recording. In such cases, the audio worked normally during the live meeting, but during playback of the recording, the audio cuts out, always at the same point.	Contact UITS Collaboration Technologies (`cthelp@iu.edu`, 812-856-2020) who will attempt to repair the recording and restore the audio.	January 29, 2015
Cannot install the Adobe Connect Add-in using Safari on Mac	When you attempt to install or use the Adobe Connect Add-in using Safari on a Mac, you see the message "You don't have the Adobe Connect domain name in the Safari Flash Player security settings."	Follow the instructions in Flash Player Help: Remove sandbox restrictions (Safari player) from Adobe Help.	January 29, 2015

For more, see the ARCHIVED: Adobe Connect menu.

For help, contact your campus Support Center.