About emergency 911 calls with Microsoft Teams Calls

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If you're a faculty or staff member, you can use Teams Calls to make phone calls from remote locations as well as on campus, and these calls will use your office phone number, no matter where you are. Therefore, you should ensure that Microsoft Teams has correct location information for you in case you need to use it to dial 911; however, UITS recommends using a cell phone or any available landline to call 911 if possible.

Whether Microsoft Teams has location information to transmit to emergency responders varies based on your operating system and on how you are connected:

  • Windows:
    • If you're on campus, your location information will update automatically, and be reported to emergency responders correctly, even if you take your device to another campus location, unless you are connected to a VPN. However, location information may be somewhat less accurate or precise when connected to the wireless network than with a wired connection.
    • If you're off campus or on VPN, Microsoft Teams will use your device's location if you have location services enabled. You can override this information manually if it's incorrect. If you have location services turned off for your device, Microsoft Teams will not receive your location information automatically. You should set your location within Microsoft Teams; if you don't set it, no location information will be transmitted to emergency responders.

      See more about Windows location service and privacy.

  • macOS: You must enable location services on your device in order for Microsoft Teams to send any location information to emergency responders. By default, no location information will be transmitted.
  • If you are remotely connected to a computer on campus, you cannot update its automatically assigned campus location. You should use a different phone number to call 911 if you are using Microsoft Teams via Remote Desktop.
  • IP phones (phones plugged directly into a data jack, usually used for shared phone lines) will transmit the location correctly if used in the location where they were installed.

Set your location in Windows

Your address is visible only to emergency responders. This is true regardless of whether you check or uncheck the Show Others My Location option. The name you give a saved location (such as "Home", for example) may be visible to others, however.

To set your location, below your name and status information in the main Microsoft Teams window, select Set Your Location and type the address of your current location. Be as accurate as possible in order to allow emergency responders to reach you.

Alternatively, if your location is a place you're likely to be often, you can give it a name and save it for future use:

  1. In the main Teams window, choose Calls.
  2. In the lower left, you'll see "Location not detected". Select the drop-down, and then choose Add to update your location.
  3. Fill out all of the required data, and choose Add again.

Enable location services in macOS

If you use macOS, you'll need to take the following steps to allow emergency responders to accurately determine your location if you use Teams Calls to dial 911:

  1. If you use your Mac on campus, install and configure the LLDP software package. LLDP allows Teams Calls to obtain your location dynamically based on your connection to IU's wired on-campus network, even if your computer is somewhere other than your usual office.

    Download the LLDP software package from IUware.

  2. Whether you use your Mac on or off campus, you need to enable location services in macOS to allow location information to be shown to emergency responders. To do so:
    1. In macOS, select the Apple icon in the menu bar.
    2. Choose System Preferences.
    3. Select the Security & Privacy icon (looks like a house with a combination lock on the front).
    4. Choose the Privacy tab.
    5. Select the Lock icon in order to unlock the settings.
      You may need administrative access to make these changes. Authenticate with your administrator account, or contact your IT Pro.
    6. From the list on the left, choose Location Services.
    7. On the right side of the pane, make sure that Enable Location Services is checked.
    8. Scroll through the list and check the box for Microsoft Teams Helper (GPU).
    9. Close System Preferences.

    Verify your settings are working

    1. Close and reopen Microsoft Teams.
    2. In the upper right corner of the application window, select the ellipsis (...) to the left of your name.
    3. Choose the Settings icon.
    4. On the left, choose Calls.
    5. On the right side of the window, scroll down until you see the "Emergency Location" section. It should show your current location.

This is document bidc in the Knowledge Base.
Last modified on 2023-08-29 16:06:11.