In Kaltura, how do I order, download, and edit captions or transcripts?

Creation of closed captioning for media is now available directly in the Kaltura interface. Fully automatic (mechanical) captions will be created by default for any new media loaded into Kaltura. You may order mechanical captions for existing content at no charge. For a fee, you may order more accurate, human-edited (professional) captions.

Notes:
  • Mechanically generated captions are not of sufficient quality to be suitable for the hearing impaired and should not be used as such. They are intended to be a base for creating accurate captions via the captions editor and to facilitate search, interactive transcripts, and other features. For more, see Editing captions.
  • You'll need to remove captions before trimming the video; see In Kaltura, how do I trim a video? Be sure to do all necessary trimming before ordering professional captions.

On this page:


Ordering captions

Note:
The professional fidelity captions are not free. If you do not have an existing relationship with the captioning service, you will be contacted by email regarding payment options and set up for the service. For more, see What is the Kaltura REACH captioning service?
  1. Log into Kaltura.
  2. Click your name at the top right, and select My Media.
  3. Click the media you wish to request captions for.
  4. Click the Actions drop-down menu, and select Order Captions.
  5. Change any desired settings:
    1. Under "Source Media Language:", make sure the main speaker language is selected.
    2. Under "Fidelity:", choose either Professional or Mechanical.

      If choosing Professional, select either the 7-day or 48-hour turnaround time. Enter any specialized vocabulary into the "Instructions & Notes:" text box.

  6. To submit the order, click Order Captions.

After submitting a caption order, you can view the status of the request. From the Actions menu, select View Caption Requests. The resulting table will display one row for each of the recording's caption requests.

Downloading transcripts

  1. Log into Kaltura.
  2. Click your name at the top-right and select My Media.
  3. Click the media you wish to download a transcript for.
  4. Click the Attachments button just below the media.
  5. Download and open the transcript file you wish to view. For most media, this will be transcript_XX.txt, where XX is an abbreviation for the transcript language.

Downloading caption files

  1. Log into Kaltura.
  2. Click your name at the top right and select My Media.
  3. Click the Edit button next to the media you wish to download captions from.
  4. Click the Captions button just below the media.
  5. Under the "Actions" header, click the Download icon next to the caption file you wish to download. It will be in the SRT (SubRip) format.

Editing captions

  1. Log into Kaltura.
  2. Click your name at the top right, and select My Media.
  3. Click the media for which you wish to edit captions.
  4. Click the Actions drop-down menu, and select Caption Requests.
  5. The resulting table will display one row for each of the recording's caption tracks. Click Refresh list: CLICK HERE to see all Caption Requests for this media, and then click Edit in the right-most column to edit the desired captions from that request.
  6. In the resulting window, click the caption you wish to edit in the left-hand navigation bar.
  7. Make edits to the caption in the text field in the center of the page.
  8. At the bottom, click Save.
  9. When you are finished making edits, click Approve at the bottom.

Learning more

For help, contact your campus Support Center.

Related documents

This is document adhr in the Knowledge Base.
Last modified on 2017-10-04 15:11:30.

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