When I log into my IU email account, what should I do if I get the error message "Client's entry in database has expired while getting initial credentials" or "Account Disabled: see account administrator"?

When you log into your Indiana University email account, you may receive either of the following error messages:

Client's entry in database has expired while getting initial
credentials

Account Disabled: see account administrator

These errors indicate that your accounts have been disabled. University regulations require that access to UITS computing resources be limited to current students, faculty, and staff. UITS Accounts Administration performs biannual disabling of accounts belonging to unregistered students, and disables those of staff and faculty members upon resignation or termination. If you fall into any of these categories but still have a valid need for UITS resources, UITS will work with you to keep your current access from being interrupted.

Note:
For students, data regarding status at IU comes from the Office of the Registrar. For faculty and staff, the data comes from the human resources office.

If you are not presently registered as a student but are still completing course work, ask a faculty member or advisor to sponsor you as an Affiliate.

If you think the information about your university status may be incorrect, contact the Accounts Administration team (all campuses except IPFW).

This is document aeim in the Knowledge Base.
Last modified on 2017-05-16 11:16:49.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.