In the IUIE, during what hours is data available to report against?

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The IUIE database is locked at 10pm daily to allow overnight batch scripts to run. The database is copied, and the copy made available overnight. (For access to this overnight copy, email the IUIE Help Desk.) New data is again available for reporting the next morning.

For current refresh information, first check IUIE News. Since not all data is refreshed nightly, also check the refresh date on the top right of the report object form for refresh frequency.

Hours of availability and support

The IUIE is available during the following hours:

Daytime online hours (IUIE fully available)*
Overnight online hours (IUIE fully available)**
IUIE support available
Monday-Friday 6:00am-10pm 11pm-6:00am (10am on Sat.) 8am-5pm
Saturday-Sunday 10am-10pm 11pm-10am (6:00am on Mon.) N/A

*You can access frozen and indexed reports outside online hours. After 5pm, partial outages may occur in order to make enhancements. Users will receive prior notification.

**During overnight hours, data available will be from the previous day.

The time of your initial login determines your access to report objects in the IUIE. This initial determination remains in effect for the duration of your IUIE session. Before online hours, the database is locked for updates, and you cannot access any report objects. Therefore, if you log in before online hours, you will still be unable to access report objects and the database when online hours begin. The error message you receive may indicate that DSS1PRD is inaccessible or that the system could not log you into the database.

To restore access, exit the IUIE using the Logout icon (to clear the cache) and log back in during online hours. If you continue to receive an error, use the Feedback button to report the error to the IUIE Help Desk. IUIE administrators will restore your access.

When you access certain report objects (e.g., datagroups) outside the online hours, a message will display in the Report Object frame notifying you that data may not be available. If you are able to retrieve data from such report objects, pay attention to the refresh date of the report object in order to determine the age of the data against which you are reporting.

Frozen files

For frozen files (which are always available), the date in the filename indicates the age of the data contained in the report object.

Scheduled jobs

IUIE scheduled jobs will be released at 6:00am Monday-Friday and 10:30am Saturday and Sunday.

This is document alkh in the Knowledge Base.
Last modified on 2015-03-20.

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