Get help with Amazon Web Services, Google Cloud, and Microsoft Azure at IU

• Vendor support and learning
  • Amazon Web Services
  • Google Cloud
  • Microsoft Azure
• Individual learning
  • Cloud Academy
  • Skillport 8i (formerly Books24x7)
• Developer resources
• IU Cloud Technology Support

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Vendor support and learning

If you have an Amazon Web Services (AWS), Google Cloud, or Microsoft Azure account, you have multiple options to access vendor support. If you don't have an account and would like to learn more before getting one, learning resources are also listed.

Amazon Web Services

All AWS accounts include the Basic support plan. At Indiana University, account holders can upgrade to Business support for an additional charge. For details on the differences, see Getting started with AWS Support and Compare AWS Support Plans.

Resources

• AWS Training and Certification: Classes and self-paced labs to help you learn about AWS services; many require payment, but some are free
• Free virtual webinars: A series of ongoing no-cost AWS webinars on a variety of topics, including fundamentals, security, and certification readiness
• Research-focused-training: A list of no-cost, on-demand online courses tailored to researchers, curated by Amazon to help researchers learn about cloud computing
• AWS Documentation: Searchable and browsable information about how to use the services and what features each service offers

Google Cloud

Google's support structure does not lend itself to Google Cloud project owners receiving technical support directly from Google. All users receive support for billing issues, and access to Google Cloud Community Support for help with technical questions. For help submitting a support case for a project on IU's Google Cloud contract, submit the Cloud Support form.

Resources

• Training and certification:
  • Google Cloud for Education: Free training courses and credits, computing credits, and career readiness resources for faculty and students
  • Google Cloud training
  • Google Cloud certification
• Google Cloud documentation: Information from getting started to advanced issues

Microsoft Azure

All Azure accounts on the IU contract receive Premier Support through the Azure Portal for direct assistance.

Resources

• Get started with Azure: Instructional videos and documents explaining how to use Azure
• Online Microsoft Azure training and Azure Virtual Training Days: Classes and exams to learn and master Azure skills
• Microsoft Certifications: Identify Azure certifications and learn the requirements and resources available to achieve them. At IU, you can take Microsoft certification exams at a discount:
  1. Find and select the exam for an Azure certification that fits your goals.
  2. On the exam page, select Schedule exam.
  3. Sign in with your Microsoft account.
  4. On the "Certification Profile" page, enter or update your information (if needed), agree to the terms of use and privacy statement, and then select Submit.
  5. Verify that the name you provided matches the one on the government-issued ID that you'll present at the exam, select Accept, and then select Next.
  6. On the "Discounts" page, enter your IU email address, and then select Check Discounts.
  7. You will receive a verification code in email to confirm your eligibility; enter your verification code, select Verify Passcode, and then select Next.
  8. On the "Schedule Exam" page, select Schedule with Pearson VUE, and then complete the process on the Pearson VUE website.
• Azure documentation: Learn to build and manage powerful applications using Microsoft Azure cloud services; get documentation, example code, tutorials, and more.

Individual learning

In addition to the vendor resources above, you can use the following third-party tools to learn the basics of cloud computing or prepare for a certification exam.

Cloud Academy

Cloud Academy is a video-based online training platform with a focus on cloud computing, good for learning discrete skills or preparing for certification. The Cloud Technology Support team has a limited number of rotating licenses that IU employees may check out on a temporary basis. Student employees may request a license with faculty or staff sponsorship. For further details and availability, submit the Cloud Support form.

Skillport 8i (formerly Books24x7)

IU students, faculty, and staff have free access to Skillport 8i (formerly Books24x7), an online library offering more than 2,000 professional and technical titles.

Use the search box in the Skillport header to search for books about AWS or Azure.

Developer resources

• Stack Overflow: Join this community of programmers if you have questions or want to learn more about specific code-related information.
• GitHub: This site can be useful when you have a question or know that there is a problem within the application or code you are using.
• freeCodeCamp: Access resources provided by a non-profit organization dedicated to helping people learn to code for free.

You can also find how-to guides and general information about cloud services on YouTube and on various blogs, such as the AWS News Blog and InfoWorld's Cloud Computing blog.

IU Cloud Technology Support

For a consultation about using cloud services at IU (for example, advice on selecting an appropriate cloud provider for your use case), submit the Cloud Support form.