Get help with Amazon Web Services, Google Cloud Platform, and Microsoft Azure at IU

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Vendor support and learning

If you have an Amazon Web Services (AWS), Google Cloud Platform, or Microsoft Azure account, you have multiple options to access vendor support. If you don't have an account and would like to learn more before getting one, learning resources are also listed.

Amazon Web Services

All AWS accounts include the Basic support plan. At Indiana University, account holders can upgrade to Business support for an additional charge. For details on the differences, see Getting started with AWS Support and Compare AWS Support Plans.

Resources

  • AWS Training and Certification: Classes and self-paced labs to help you learn about AWS services; many require payment, but some are free
  • Free virtual webinars: A series of ongoing no-cost AWS webinars on a variety of topics, including fundamentals, security, and certification readiness
  • Research-focused-training: A list of no-cost, on-demand online courses tailored to researchers, curated by Amazon to help researchers learn about cloud computing
  • AWS Documentation: Searchable and browsable information about how to use the services and what features each service offers

Google Cloud Platform

Google's support structure does not lend itself to GCP project owners receiving technical support directly from Google. All users receive support for billing issues, and access to GCP Community Support for help with technical questions. For help submitting a support case for a project on IU's GCP contract, email Cloud Technology Support.

Resources

Microsoft Azure

All Azure accounts on the IU contract receive Premier Support through the Azure Portal for direct assistance.

Resources

  • Get started with Azure: Instructional videos and documents explaining how to use Azure
  • Online Microsoft Azure training and Azure Virtual Training Days: Classes and exams to learn and master Azure skills
  • Microsoft Certifications: Identify Azure certifications and learn the requirements and resources available to achieve them. At IU, you can take Microsoft certification exams at no cost:
    1. Find and select the exam for an Azure certification that fits your goals.
    2. On the exam page, select Schedule exam.
    3. Sign in with your Microsoft account.
    4. On the "Certification Profile" page, update your information (if needed), and select Save & continue.
    5. On the "Exam Discounts" page, enter your IU email address, and select Check Eligibility.
    6. To schedule your exam, complete the process on the Pearson VUE website (Pearson VUE offers online proctored exams as an alternative to in-person exams at local test centers). Click Schedule exam.
  • Azure documentation: Learn to build and manage powerful applications using Microsoft Azure cloud services; get documentation, example code, tutorials, and more.

Individual learning

In addition to the vendor resources above, you can use the following third-party tools to learn the basics of cloud computing or prepare for a certification exam.

Linux Academy

Linux Academy is a video-based online training platform with a focus on cloud computing, good for learning discrete skills or preparing for certification. The Cloud Technology Support team has a limited number of rotating licenses that IU employees may check out on a temporary basis. Student employees may request a license with faculty or staff sponsorship. For further details and availability, email Cloud Technology Support.

Skillport 8i (formerly Books24x7)

IU students, faculty, and staff have free access to Skillport 8i (formerly Books24x7), an online library offering more than 2,000 IT professional and technical titles. If prompted, log in with your IU username and passphrase. Use the search box in the Skillport header to search for books about AWS or Azure.

Developer resources

  • Stack Overflow: Join this community of programmers if you have questions or want to learn more about specific code-related information.
  • GitHub: This site can be useful when you have a question or know that there is a problem within the application or code you are using.
  • freeCodeCamp: Access resources provided by a non-profit organization dedicated to helping people learn to code for free.

You can also find how-to guides and general information about cloud services on YouTube and on various blogs, such as the AWS News Blog and InfoWorld's Cloud Computing blog.

IU Cloud Technology Support

For a consultation about using cloud services at IU (for example, advice on selecting an appropriate cloud provider for your use case), email Cloud Technology Support.

This is document antw in the Knowledge Base.
Last modified on 2021-09-21 17:49:36.