At IU, how do I read my Imail on an email client or mobile device?

Important:
No new Imail accounts are being created in preparation for its retirement. UITS will provide at least six months' notice before Imail is discontinued.

Imail supports connections from email clients using the IMAP and Microsoft Exchange connections when using Outlook. You will need to use your Imail vendor password (not your IU passphrase) to use an email client.

On this page:


Configuring Imail as an Exchange account in an email client

To add Imail to your email client:

  1. Follow the appropriate instructions for adding an account to your email client:
  2. Use the following configurations:
    • Your Name: Enter the name you want others to see when you send email from this account.
    • E-mail Address: Use username@imail.iu.edu (replace username with your Imail username, which should be the same as your IU username).
    • Password: Use your Imail (Microsoft) vendor password (not your IU passphrase). If you do not know your Imail vendor password, see Resetting your Imail password in Imail at IU.
    Note:

    You might receive following prompt:

    Outlook was redirected to the server autodiscover-s.outlook.com to get new settings for your account username@imail.iu.edu. Do you want to allow this server to configure your settings?

    If you see the above, select Allow.

Configuring Imail on a mobile device

To add Imail to your mobile device:

  1. Follow the appropriate instructions for adding an account to your email client:
  2. When prompted, enter the following:
    • Email: username@imail.iu.edu
    • Username: username@imail.iu.edu
    • Password: Imail vendor password, not your IU passphrase; if you've forgotten your Imail vendor password, or haven't created one yet, see Resetting your Imail password in Imail at IU.
    • Server: outlook.office365.com

Configuring Imail using IMAP

To configure your email client for Imail using IMAP, enter or select the following when prompted:

  • Username: Use username@imail.iu.edu (replace username with your Imail username, which should be the same as your IU username).
  • Password: Use your Imail (Microsoft) vendor password (not your IU passphrase). If you do not know your Imail vendor password, see Resetting your Imail password in Imail at IU.
  • IMAP server (or Incoming Mail Server): Use outlook.office365.com. Specify SSL (Secure Sockets Layer) for incoming (IMAP) connections; use port 993.
  • SMTP server (or Outgoing Mail Server): Use smtp.office365.com. Specify TLS (Transport Layer Security) encryption for outgoing (SMTP) connections; use port 587.
    Notes:
    • If the mail client does not have TLS as an option, select SSL and use port 465 instead for outgoing mail.
    • Use the same username and password to authenticate with the SMTP server. Do not select Secure Password Authentication.

This is document aoxw in the Knowledge Base.
Last modified on 2017-10-09 15:55:58.

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