About the Umail upgrade

Important:
The Umail upgrade is currently ongoing. Individuals being migrated will receive email notifying them when the upgrade has been completed.

On this page:


Overview

On March 11, 2018, UITS began upgrading Umail, the student email system, to the Google at IU environment. Former students or alumni who separated from IU prior to March 11 are not affected.

Important:
Gmail at IU will be available on March 11, 2018. Until that time, continue to access Umail to read your email.

Umail will be inaccessible to you after the transfer of your mail is complete, returning an error if you try to log in. Your student mail (Gmail at IU) is now accessible through IU and Google login portals, or by using a desktop or mobile client.

The upgrade makes your mail available with other Google applications (e.g., Sheets, Docs, Drive, and Groups), and allows you to log in with the same IU username and passphrase you use for other IU services.

Umail Gmail at IU
Comparison:
An older version of Google's Gmail
A newer version of Google's Gmail; nearly identical interface with additional functionality
No longer updated by Google
Will continue to grow as Google applies updates
Access:
At umail.iu.edu with your IU username and passphrase
At google.iu.edu with your IU username and passphrase
At gmail.com with your username@umail.iu.edu email address and your Umail vendor password
At gmail.com with your username@iu.edu email address and your IU passphrase
Via the One.IU Umail task with your IU username and passphrase
Via the (coming) One.IU Gmail task with your IU username and passphrase
Via mail.google.com, an email client, or a mobile device with username@umail.iu.edu and a vendor password
Via mail.google.com, an email client, or a mobile device with username@iu.edu and your IU username and passphrase

Mail delivery and your Umail email address

Former students: At this time, no changes will be made to your IU email account. Email sent to username@umail.iu.edu will continue to deliver to your Umail account as usual during and after the transfer. There will be no disruption to your email delivery and your email address will not change.

Current and admitted students: During the upgrade, any email sent to your username@umail.iu.edu address is delivered to both your Umail and Gmail at IU accounts. After the upgrade, any email sent to your username@umail.iu.edu address will deliver to your Gmail at IU account. There will be no disruption to your email delivery.

Action you need to take

  • Now: Notify the people with whom you regularly communicate that your email address has changed to either username@iu.edu or your campus-specific address, and suggest that they update their personal address books.
  • Now: If you exported your contacts to a .csv file while you still had Umail access, you can transfer them to your new account.
  • Now-August 20, 2018: Transfer your Google Drive and your Umail Calendar items from Umail to Google at IU. Before you begin, UITS recommends that you remove content you no longer need from your Umail Drive. Drive and Calendar will be available in both the Umail and Google at IU environments until August 20, 2018. After that date, Drive and Calendar will only be available via Google at IU.
  • Now: If you used username@umail.iu.edu to sign up for any outside apps (e.g., Instagram, Twitter, Slack, Dropbox), you'll need to change your email address in those apps to username@iu.edu (using your IU username). You typically do this in the account settings for each app.
  • After your mail is transferred: Update the email configuration in your email client (e.g., Outlook, macOS Mail) and mobile devices.

During the mail transfer

  • Access your email during the transfer beginning March 11:
  • Receive mail during the transfer: Mail sent to your username@umail.iu.edu email address will be delivered to both your Umail and Gmail at IU accounts. However, if you typically send and receive email at username@umail.iu.edu, you will need to begin using your campus email address instead. For help finding your campus email address and for additional instructions, see Change your primary email address and set delivery for your email addresses. Any email sent to your username@iu.edu email address during this timeframe will be available in Gmail at IU. If you typically receive email at a campus address (username@iupui.edu, username@indiana.edu, username@iu.edu, etc.), you will continue to receive your email without additional action.
Note:
Remember that after your mail has finished transferring, Umail will no longer be available to you (except for Drive and Calendar).

Get help

For help, contact your campus Support Center.

This is document apqg in the Knowledge Base.
Last modified on 2018-04-19 09:11:10.

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Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

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