About the Umail upgrade

On this page:


Overview

In spring 2018, UITS upgraded Umail, the legacy student email system, to the Google at IU environment. Former students or alumni who separated from IU prior to March 11 are not affected.

Gmail at IU is now accessible through IU and Google login portals, or by using a desktop or mobile client.

The upgrade makes your mail available with other Google applications (such as Sheets, Docs, Drive, and Groups), and allows you to log in with the same IU username and passphrase you use for other IU services.

Umail Gmail at IU
Comparison:
An older version of Google's Gmail
A newer version of Google's Gmail; nearly identical interface with additional functionality
No longer updated by Google
Will continue to grow as Google applies updates
Access:
Only former students and alumni who separated from IU before March 11, 2018
Current students and anyone who separated from IU after March 11, 2018
At umail.iu.edu with your IU username and passphrase
At google.iu.edu with your IU username and passphrase
At gmail.com with your username@umail.iu.edu email address and your Umail vendor password
At gmail.com with your username@iu.edu email address and your IU passphrase
Via the One.IU Umail task with your IU username and passphrase
Via the (coming) One.IU Gmail task with your IU username and passphrase
Via mail.google.com, an email client, or a mobile device with username@umail.iu.edu and a vendor password
Via mail.google.com, an email client, or a mobile device with username@iu.edu and your IU username and passphrase

Mail delivery and your Umail email address

Former students: At this time, no changes will be made to your IU email account. Email sent to username@umail.iu.edu will continue to deliver to your Umail account as usual during and after the transfer. There will be no disruption to your email delivery and your email address will not change.

Current and admitted students: After the upgrade, any email sent to your username@umail.iu.edu address will deliver to your Gmail at IU account. There will be no disruption to your email delivery.

Action you need to take

  • Notify the people with whom you regularly communicate that your email address has changed to either username@iu.edu or your campus-specific address, and suggest that they update their personal address books.
  • If you exported your contacts to a .csv file while you still had Umail access, you can transfer them to your new account.
  • If you used username@umail.iu.edu to sign up for any outside apps (e.g., Instagram, Twitter, Slack, Dropbox), you'll need to change your email address in those apps to username@iu.edu (using your IU username). You typically do this in the account settings for each app.
  • Update the email configuration in your email client (e.g., Outlook, macOS Mail) and mobile devices.

Access to Umail apps

Access to Umail apps, including Drive and Calendar, was discontinued for current IU students on August 13, 2018. If you have files or other data that you need to recover from your Umail account, contact your campus Support Center.

Former students or alumni who separated from IU before March 11, 2018 may continue to use Umail and all associated Google apps (Drive, calendar, etc.) until further notice.

Get help

For help, contact your campus Support Center.

This is document apqg in the Knowledge Base.
Last modified on 2018-08-14 12:18:48.

Contact us

For help or to comment, email the UITS Support Center.