About the Umail upgrade

On this page:


Overview

In spring 2018, UITS upgraded Umail, the legacy student email system, to the Google at IU environment. Former students or alumni who separated from IU prior to March 11 were not upgraded to the Google at IU environment. However, all existing Umail accounts and their accompanying services (for example, Drive, Sites) will become inaccessible once Umail is retired on November 19, 2019. For more, see About the Umail retirement.

Gmail at IU is now accessible through IU and Google login portals, or by using a desktop or mobile client.

The upgrade makes your mail available with other Google applications (such as Sheets, Docs, Drive, and Groups), and allows you to log in with the same IU username and passphrase you use for other IU services.

Umail Gmail at IU
Comparison:
An older version of Google's Gmail
A newer version of Google's Gmail; nearly identical interface with additional functionality
No longer updated by Google
Will continue to grow as Google applies updates
Access:
Only former students and alumni who separated from IU before March 11, 2018; access terminated once Umail is retired on November 19, 2019
Current students and anyone who separated from IU after March 11, 2018
At umail.iu.edu with your IU username and passphrase
At google.iu.edu with your IU username and passphrase
At gmail.com with your username@umail.iu.edu email address and your Umail vendor password
At gmail.com with your username@iu.edu email address and your IU passphrase
Via the One.IU Umail task with your IU username and passphrase
Via the (coming) One.IU Gmail task with your IU username and passphrase
Via mail.google.com, an email client, or a mobile device with username@umail.iu.edu and a vendor password
Via mail.google.com, an email client, or a mobile device with username@iu.edu and your IU username and passphrase

Mail delivery and your Umail address

Mail sent to your username@umail.iu.edu address will not be delivered once Umail is retired on November 19, 2019. For more, see About the Umail retirement.

Action you need to take

Note:
This section only applies to those who were upgraded to the Google at IU environment.
  • Notify the people with whom you regularly communicate that your email address has changed to either username@iu.edu or your campus-specific address, and suggest that they update their personal address books.
  • If you exported your contacts to a .csv file while you still had Umail access, you can transfer them to your new account.
  • If you used username@umail.iu.edu to sign up for any outside apps (e.g., Instagram, Twitter, Slack, Dropbox), you'll need to change your email address in those apps to username@iu.edu (using your IU username). You typically do this in the account settings for each app.
  • Update the email configuration in your email client (e.g., Outlook, macOS Mail) and mobile devices.

Access to Umail apps

Access to Umail apps, including Drive and Calendar, was discontinued for current IU students on August 13, 2018. If you have files or other data that you need to recover from your Umail account, contact your campus Support Center.

Former students or alumni who separated from IU before March 11, 2018 may continue to use Umail and all associated Google apps (Drive, calendar, etc.) until Umail is retired on November 19, 2019.

Get help

For help, contact your campus Support Center.

This is document apqg in the Knowledge Base.
Last modified on 2019-05-16 08:02:00.

Contact us

For help or to comment, email the UITS Support Center.