Viewing restricted KB content

Although most content in the Indiana University Knowledge Base can be viewed by anyone with a web browser, access to some KB content is restricted so that only IU-internal audiences can view it. The KB system administrators use ADS security groups to control access to the content in these internal KB audiences (formerly known as "domains"). To find or view KB content that is restricted to a particular KB audience, you must be both:

Several internal KB audiences exist. Generally, those who are permitted to access restricted KB content are added by their supervisors to the proper security group(s) when they begin employment. (Depending on the type of ADS group, changes can take anywhere from 15 minutes to 24 hours to take effect.)

If you cannot find or view internal KB content that you believe you should be able to access, make sure you're logged into the KB. If you're logged into the KB and the problem persists, ask your supervisor to check whether you are a member of the proper ADS security group(s).

If your team cannot find or view internal KB content it should be permitted to access, the supervisor should email the Knowledge Management team, including an ADS security group to use to grant access permissions to members of your team.

KB audiences are hierarchal; consequently, those who can access content restricted to a high-level audience can, by default, access content restricted to lower-level audiences.

This is document aqxe in the Knowledge Base.
Last modified on 2016-08-08 13:53:46.

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