Use a third-party account to view a student's personal information

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Before you begin

  • You will need the student's 10-digit University ID number along with a username and password for your third-party user account, supplied by the student, to log into the third-party access portal, as described below.
  • If you contact the university outside of the third-party access portal (for example, by contacting any of the student service offices directly), you'll need to be able to answer a security question. The student will select the security question and provide the answer when creating the third-party user account.

Log in and view student information

To log into your third-party account:

  1. Go to 3rd Party User Login.
  2. On the following screen, enter the student's University ID number, and the username and password the student created for you. Click Submit.
  3. A new "3rd Party Access" window should appear. Click any of the links to view the student's information. To return to the "3rd Party Access" window, click Return.

Change your third-party account password

To change your third-party password:

  1. In the "3rd Party Access" window, click Change Password.
  2. On the next screen, in the "Old Password" field, enter your current password.
  3. In the "New Password" field, enter your new password.
    Passwords are case sensitive, must be at least 15 characters long (32 maximum), and must contain at least one uppercase letter, one lowercase letter, and one non-letter.
  4. In the "Confirm Password" field, re-enter your new password, and then click Submit. To cancel the password change, click Cancel.

Troubleshoot third-party account access issues

Login issues

If you are having trouble logging into the third-party account a student created for you:

  • Make sure you are using 3rd Party User Login, (not the Set Up 3rd Party Users tool students use to create third-party access accounts).
  • Make sure you are logging in on the "3rd Party User Login" screen:

    The login screen for third-party users

  • Make sure you are entering the exact username and password the student gave you, not the student's IU username and/or passphrase. Your third-party password is case-sensitive. Also, the username is not a complete email address (for example,
  • If you cannot remember your password, only your student is able to reset it using Set Up 3rd Party Users.

Web browser issues

If you receive an error message when your web browser is trying to load the 3rd Party User Login screens, clear your browser's cache and cookies, and then try again. For help, see Clear your web browser's cache, cookies, and history.

Get help

If you still are unable to access your third-party account after following the troubleshooting tips above, ask the student who created your account to contact the campus Support Center for help.

Video tutorial

This is document aupg in the Knowledge Base.
Last modified on 2019-04-11 10:44:06.

Contact us

For help or to comment, email the UITS Support Center.