About using a third-party account to view a student's personal information

Notes:
  • You will need the student's 10-digit University ID number along with a username and password for your third-party user account, supplied by the student, to log into the third-party access portal, as described below.
  • If you contact the university outside of the third-party access portal (e.g., by contacting any of the student service offices directly), you'll need to be able to answer a security question. The student will select the security question and provide the answer when creating the third-party user account.

On this page:


Logging in and viewing information

To log into your third-party account:

  1. On the 3rd Party User or Parent Access task in One.IU, click Start.
  2. On the following screen, enter the student's University ID number, and the username and password the student created for you. Click Submit.
  3. A new "3rd Party Access" window should appear. Click any of the links to view the student's information. To return to the "3rd Party Access" window, click Return.

Changing your third-party account password

To change your third-party password:

  1. In the "3rd Party Access" window, click Change Password.
  2. On the next screen, in the "Old Password" field, enter your current password.
  3. In the "New Password" field, enter your new password.
  4. Note:
    Passwords are case sensitive, must be at least 15 characters long (32 maximum), and must contain at least one uppercase letter, one lowercase letter, and one non-letter.
  5. In the "Confirm Password" field, re-enter your new password, and then click Submit. To cancel the password change, click Cancel.

Troubleshooting third-party account access issues

Login issues

If you are having trouble logging into the third-party account a student created for you:

  • Make sure you are using the 3rd Party User or Parent Access tool in One.IU (not the Set Up 3rd Party Users tool students use to create third-party access accounts).
  • Make sure you are logging in on the "3rd Party User Login" screen:
  • The login screen for third-party users

    Clicking Start on the 3rd Party User or Parent Access page should take you to the correct login screen.

  • Make sure you are entering the exact username and password the student gave you, not the student's IU username and/or passphrase. Your third-party password is case-sensitive. Also, the username is not a complete email address (e.g., UserName@gmail.com).

Web browser issues

If you receive an error message when your web browser is trying to load the load the 3rd Party User or Parent Access page or the "3rd Party User Login" screen, clear your browser's cache and cookies, and then try again. For help, see How do I clear my web browser's cache, cookies, and history?

Getting help

If you still are unable to access your third-party account after following the troubleshooting tips above, ask the student who created your account to contact the campus Support Center for help.

Video tutorial

This is document aupg in the Knowledge Base.
Last modified on 2017-05-09 16:44:03.

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