About office telephone equipment at IU

On this page:


Before you begin

To view all the content available to you here, use the green Log in button at the top of this page to log into the Knowledge Base.

Office telephone service for faculty and staff at Indiana University will begin to transition from Skype for Business to Microsoft Teams at IU in the first quarter of 2023. UITS encourages all students, faculty, and staff to switch from Skype for Business to Teams for chat now. Faculty and staff should continue to use Skype for Business for external phone calls until migrated to Teams Calls. For more about the transition, see About Microsoft Teams Calls at IU.

For most individual employee phone lines, UITS recommends audio devices that depend on a computer, namely:

  • Headsets: USB headsets provide ease of use and the greatest number of feature options. Many models of USB headset work well with both Microsoft Teams Calls and Skype for Business.
  • USB speakerphones: In private work settings or conference rooms, USB speakerphone models will work well for those who desire a phone.
  • USB phones: Where a telephone is desired for an individual employee in an open office environment, USB phones, such as the Yealink MP50, may be appropriate.
  • Internal computer audio devices: In some private work settings, faculty or staff may prefer to simply use a laptop's internal speaker and microphone for calls or meetings.

If you are already using one of the options listed above with Skype for Business, it will work with Teams Calls, and you do not need new equipment.

Some shared phone situations, such as front desks, common areas, labs, classrooms, and conference rooms without a computer, require IP phones, which connect directly to a wired network jack and will not require you to be logged into a computer. Older IP phone models (see below) will no longer work once phone service moves to Teams Calls. Replace these with a device that is compatible with or certified for Microsoft Teams, whether they are being used in a shared phone situation or at an individual's desk.

Important:

If your department plans to take payment card transactions, contact the Office of the Treasurer for guidance.

Obtain audio equipment from UITS

  • IU Bloomington and IUPUI:

    When establishing telephone service for a new phone number, charges may include amounts for the new number, the phone equipment (based on the type of equipment requested) and the installation. Charges also apply for additional devices for a given employee, or for replacements for obsolete equipment. For rates, see UITS Rates for Direct-Bill Services. To request new equipment, use the UITS Telecommunications Request form.

  • Other campuses: Consult your campus IT group to determine how to obtain equipment.

For the best user experience, UITS recommends USB devices and headsets whenever possible, but all equipment below (including the IP desk phones) will work with Teams Calls.

Important:
To see IU-negotiated discount prices in the table below, log into the Knowledge Base using the green Log in button at the top of the this page.
Recommended devices for individuals
Model Features Image
Poly Blackwire C3210 wired headset
  • Single-ear, entry-level USB headset
  • USB-C powered
  • Mono
  • Plug and play
C3210 wired single-ear USB headset
Poly Blackwire 3310-M wired headset
  • USB-C powered
  • Mono
  • Dedicated button to open the Teams app
  • Plug and play
Poly 3310-M wired single-ear USB headset
Poly Blackwire 3325-M wired headset
  • USB-C powered
  • Stereo
  • Dedicated button to open the Teams app
  • Plug and play
Poly 3325 wired dual-ear USB headset
Poly Voyager Focus2-M wireless headset (without charging stand)
  • USB-C charging cable
  • Stereo
  • Ultra-comfortable headband
  • Up to 25 hours' battery life
  • Three levels of hybrid active noise cancellation
Focus2 wireless dual-ear headset, without stand
Poly Voyager Focus2-M wireless headset (with charging stand)
  • USB-C connection
  • Stereo
  • Ultra-comfortable headband
  • Up to 25 hours' battery life
  • Three levels of hybrid active noise cancellation
Focus2 wireless dual-ear headset with charging stand
Jabra Evolve2-65 wireless headset
  • Bluetooth adapter with USB-A or USB-C variant; allows pairing with mobile devices
  • 100-foot wireless range
  • Up to 37 hours' battery life
  • Can answer and disconnect calls remotely
  • Passive noise cancellation
Jabra Evolve2 65 wireless dual-ear USB headset
Poly Savi S8240-M wireless headset Poly Savi S8240-M wireless single-ear headset
Poly Sync 10 Speakerphone
  • USB-powered (no Bluetooth)
  • Steerable two-microphone array focuses on your voice
  • Enterprise-grade audio and amplifier
  • Easy touch-sensitive controls
  • USB-A to USB-C adapter included
  • Video review of the Poly Sync 10 speakerphone
Poly Sync 10 speakerphone
Poly Sync 20 Speakerphone
  • USB/Bluetooth smart speakerphone
  • Echo and noise reduction
  • Slim and portable
  • Up to 20 hours' battery life
  • High audio quality
Poly Sync 20 speakerphone
Yealink MP50
  • Teams-compatible USB desk phone
  • Plugs into your computer with a USB-A cable; you must be logged into your computer to use the phone.
  • Not compatible with macOS
  • Will work only in Hot Desking mode at IU
  • AC power adapter included
  • 4-inch touch screen
  • Microsoft Teams button and user interface
  • Functions like the CX300 (without the dial tone difficulties)
  • Video overview of the Yealink MP50 USB phone
Yealink MP50 USB phone
Yealink MP54-Teams Edition IP phone
  • Entry-level IP phone
  • Connects directly to a data jack (can be used without a computer)
  • Can be used as a common area phone
  • 4-inch touch screen
  • HD audio with noise-proof technology
  • Microsoft Teams button and user interface
  • No Bluetooth or Wi-Fi
  • One USB-A port; supports USB headset
  • Dual-port Gigabit Ethernet, PoE support
Yealink MP54 IP desk phone
Yealink MP56 Teams Edition IP phone
  • Mid-range business media IP desk phone
  • Connects directly to a data jack (can be used without a computer)
  • Can be used as a common area phone
  • 7-inch touch screen
  • HD audio with noise-proof technology
  • Microsoft Teams button and user interface
  • Supports expansion module EXP50
  • Built-in Bluetooth 4.2 and dual-band 2.4G/5G Wi-Fi
  • One USB-A port, supports USB headset
  • Dual-port Gigabit Ethernet, PoE support
  • Video overview of the Yealink MP56 IP phone
Yealink MP56 IP desk phone
Recommended for conference rooms
Model Features Image
Poly Trio C60 phone Trio C60 conference phone

Optional additional equipment

  • USB adapter (C to A): $14.00
  • Wall bracket for CCX 400 phone: $20.00
  • Wall bracket for CCX 500 phone: $20.00

Compatible but no longer available for purchase

Departments may choose to retain the models listed below where they are already deployed; these will work with Teams Calls (with exceptions as noted below).

Polycom CX300 desktop phone
  • Plugs into your computer with a USB-A cable; you must be logged into your computer to use the phone
  • Some features may not work as expected; see Known issues with Microsoft Teams.
  • CX300 R2 version required for macOS
Polycom CX300 USB phone
Poly CCX 400 desktop IP phone
  • Entry-level business media desk phone
  • Connects directly to a data jack (can be used without a computer)
  • May work for smaller conference rooms
  • Multitouch-capable color touchscreen
  • 5-inch color LCD (720 x 1280 pixel)
  • On-screen virtual keyboard
  • One USB-A port (2.0 compliant)
CCX 400/500 IP phone
Poly CCX 500 desktop IP phone
  • Mid-range business media desk phone
  • Connects directly to a data jack (can be used without a computer)
  • May work for smaller conference rooms
  • 5-inch color LCD (720 x 1280 pixel)
  • On-screen virtual keyboard
  • One USB-A and one USB-C port (2.0 compliant)
  • Integrated Bluetooth 4.0
CCX 400/500 IP phone

Unsupported phone models

The following models of IP phones will no longer work once the phone numbers assigned to them move to Teams Calls. Departments should use the UITS Telecommunications Request form for assistance in replacing these devices.

Model Image
Polycom VVX 500 series phone Photo of the Polycom VVX 500 phone
Polycom CX600 phone Polycom CX600 IP desk phone

Departmental purchase of equipment

UITS encourages departments to purchase audio equipment through the process listed above. If your department chooses to purchase equipment independently, make sure that any models you purchase are certified for Microsoft Teams. Many different headset models will work, but IP phones may be incompatible unless they are designed to work with Teams Calls. For assistance in choosing equipment, use the UITS Telecommunications Request form to contact UITS Communications Planning and Implementation.

UITS does not provide webcams; departments that want to provide them for employees can order them as described below.

For departmental purchases independent of UITS Telecom, order from CDW-G using BUY.IU for negotiated contract prices.

This is document awgk in the Knowledge Base.
Last modified on 2023-03-17 13:08:53.