About office telephone equipment at IU

Indiana University has adopted the UniCom service (using Microsoft Lync/Skype for Business) as the primary telephone service for faculty and staff. To use audio and video features of UniCom, you will need appropriate equipment. Only certain telephone models will work in UniCom Enterprise Voice mode; see below for details. In UniCom Basic mode, you can purchase a headset to make PC-to-PC calls. For more about UniCom modes and features, see IU UniCom feature comparison.


If your department is planning to take payment card transactions over the phone:

  1. When taking payment card transactions over the phone as part of a conversation, be sure to use a VoIP phone that connects directly to a wired network jack (e.g., Polycom VVX500). You cannot use soft clients and USB devices (e.g., headsets, Polycom CX300, Lync, Skype for Business) via a computer.
  2. When using a VoIP Phone that is directly connected to a network data jack, you cannot connect it to a computer via USB.
  3. Voicemail is part of the UITS VoIP phone service. Individual departments are responsible for establishing and implementing policies for not utilizing voicemail for payment card information. UITS or the Office of the Treasurer may ask for documentation regarding departmental voicemail policy and payment card transactions as needed.

On this page:

Obtaining audio equipment from UITS

About obtaining equipment from UITS

  • IUB and IUPUI: When existing staff convert from traditional telephone equipment to UniCom, departments receive basic equipment for employees at no charge. As part of this basic bundle, each staff member using Enterprise Voice mode can get either a headset or a phone listed below.

    When establishing Enterprise Voice service for a new phone number, installation charges include either a headset or a phone, and are based on the type of equipment requested. For a given employee, charges also apply for additional devices. For rates, see:

  • Other campuses: Consult your campus IT group to determine how to obtain equipment.


Models available from UITS include:

  • Phones for individuals:
    • Windows and Mac: Polycom CX300 Desktop Phone
      • This phone plugs into your computer with a USB cable; you must be logged into your computer to use the phone.
    • Stand-alone phone: Polycom VVX500 Desktop Phone
      • In some cases, a computer is not available, and you will need a stand-alone phone. Use the VVX500 IP desktop phone, which connects to your data jack.
  • Conference room phones: When converting existing analog phones in conference rooms, UITS will provide a Polycom VVX500 Desktop Phone (a stand-alone phone model). If your department does not have an existing analog phone, desires additional equipment, or wants equipment with additional functionality instead of the VVX500, use the Telecom Request Page to arrange equipment purchase. UITS recommends the Polycom CX3000 for conference rooms where enhanced functionality is desired.

Many different headsets work well with UniCom clients in both UniCom Basic and UniCom Enterprise Voice. UITS will provide one of the headsets listed below to departments at IUB and IUPUI, but if you already have a headset, it will most likely work to make and receive calls.

If your plan is converted to Enterprise Voice mode, you can request a headset instead of a phone device. Available models include:

  • Plantronics Blackwire C310-M headset
    • Single-ear wired USB headset
  • Jabra Pro 930
    • Single-ear wireless USB headset
    • Can answer and disconnect calls remotely
  • Plantronics Savi W440
    • Single-ear wireless USB headset
    • Can answer and disconnect calls remotely
    • Comes with three different attachment options
  • Jabra Evole 65
    • Dual-ear stereo wireless USB headset
    • Can answer and disconnect calls remotely
    • Passive noise cancellation
    • Bluetooth pairing with mobile devices

Departmental purchase of equipment


Many different headsets work well with UniCom clients in both UniCom Basic and UniCom Enterprise Voice. If you already have a headset, it will most likely work to make and receive calls. If you plan to purchase one, you may wish to consider the models listed above, or for assistance in choosing a headset, use the Telecom Request Page to contact UITS Communications Planning and Implementation.


For UniCom video calls, you'll need a webcam if you want the other people on the call to be able to see you, but if they have a camera, you can make a video call and see them without having a webcam yourself.

UITS does not provide webcams; departments that want to provide them for employees can order them as described below.

Many different webcams should work with UniCom. For Microsoft's recommendations, see Phones and devices qualified for Microsoft Lync.

How to purchase equipment

For departmental purchases, order from CDW-G using the Kuali Financial System (KFS) for negotiated contract prices.

Alternatively, you can search at the Indiana University FSS Purchasing Page, which may offer easier navigation. (Depending on your department's policy, you may need to make your actual purchase through the KFS.)

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For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document awgk in the Knowledge Base.
Last modified on 2018-03-14 11:39:23.

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