About office telephone equipment at IU

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Before you begin

Indiana University has adopted the UniCom service (currently using Microsoft Skype for Business, but eventually transitioning to Microsoft Teams at IU) as the primary telephone service for faculty and staff. To use audio and video features of UniCom, you will need appropriate equipment. Only certain telephone models will work in UniCom Enterprise Voice mode; see below for details. In UniCom Basic mode, you can purchase a headset to make PC-to-PC calls. For more about UniCom modes and features, see IU UniCom feature comparison.

Note:

If your department plans to take payment card transactions over the phone:

  1. When taking payment card transactions over the phone as part of a conversation, be sure to use a VoIP phone that connects directly to a wired network jack (for example, a Polycom VVX 500 series phone). You cannot use soft clients and USB devices (such as headsets, the Polycom CX 300, or Skype for Business) via a computer.
  2. When using a VoIP Phone that is directly connected to a network data jack, you cannot connect it to a computer via USB.
  3. Voice mail is part of the UITS VoIP phone service. Individual departments are responsible for establishing and implementing policies to ensure that voice mail is not used for payment card information. UITS or the Office of the Treasurer may ask for documentation regarding departmental voice mail policy and payment card transactions as needed.

Obtain audio equipment from UITS

About obtaining equipment from UITS

  • IU Bloomington and IUPUI: When existing staff convert from traditional telephone equipment to UniCom, departments receive basic equipment for employees without fee. As part of this basic bundle, each staff member using Enterprise Voice mode can get either a headset or a phone listed below.

    When establishing Enterprise Voice service for a new phone number, installation charges include either a headset or a phone, and are based on the type of equipment requested. For a given employee, charges also apply for additional devices. For rates, see:

  • Other campuses: Consult your campus IT group to determine how to obtain equipment.

Telephones

Models available from UITS include:

  • Phones for individuals:
  • Conference room phones: When converting existing analog phones in conference rooms, UITS will provide a Poly VVX 500 series or Poly CCX 500 series phone (both stand-alone phone models). If your department does not have an existing analog phone, desires additional equipment, or wants equipment with additional functionality instead of the VVX 500 series, use the Telecommunications Request Form to arrange equipment purchase. UITS recommends the Poly Trio 8500 phone for larger conference rooms, or where enhanced functionality is desired.

Many different headsets work well with UniCom clients in both UniCom Basic and UniCom Enterprise Voice. UITS will provide one of the headsets listed below to departments at IUB and IUPUI, but if you already have a headset, it will most likely work to make and receive calls.

If your plan is converted to Enterprise Voice mode, you can request a headset instead of a phone device. Available models include:

  • Poly Blackwire 5200 Series
    • Single-ear wired USB headset
    • USB-C and USB-A options available
  • Jabra Pro 930
    • Single-ear wireless USB headset
    • Can answer and disconnect calls remotely
  • Poly Savi W440
    • Single-ear wireless USB headset
    • Can answer and disconnect calls remotely
    • Comes with three different attachment options
  • Jabra Evolve 75
    • Dual-ear stereo wireless USB headset
    • Can answer and disconnect calls remotely
    • Passive noise cancellation
    • Bluetooth pairing with mobile devices

Departmental purchase of equipment

Headsets

Many different headsets work well with UniCom clients in both UniCom Basic and UniCom Enterprise Voice. If you already have a headset, it will most likely work to make and receive calls. If you plan to purchase one, you may wish to consider the models listed above, or for assistance in choosing a headset, use the Telecommunications Request Form to contact UITS Communications Planning and Implementation.

Webcams

For UniCom video calls, you'll need a webcam if you want the other people on the call to be able to see you, but if they have a camera, you can make a video call and see them without having a webcam yourself.

UITS does not provide webcams; departments that want to provide them for employees can order them as described below.

Purchase equipment

For departmental purchases, order from CDW-G using BUY.IU for negotiated contract prices.

Alternatively, you can search at the Indiana University FSS Purchasing Page. (Depending on your department's policy, you may need to make your actual purchase through BUY.IU.)

For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document awgk in the Knowledge Base.
Last modified on 2021-02-01 10:56:05.