About office telephone equipment at IU

• Before you begin
• Obtain audio equipment
• Compatible but no longer available for purchase
• Unsupported phone models

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Before you begin

Teams Calls provides office telephone service for faculty and staff at Indiana University.

For more, see About Microsoft Teams Calls at IU.

For most individual employee phone lines, UITS recommends audio devices that depend on a computer, namely:

• Headsets: USB headsets provide ease of use and the greatest number of feature options. Many models of USB headset work well with Microsoft Teams Calls.
• USB speakerphones: In private work settings or conference rooms, USB speakerphone models will work well for those who desire a phone.
• USB phones: Where a telephone is desired for an individual employee in an open office environment, a USB phone may be appropriate.
• Internal computer audio devices: In some private work settings, faculty or staff may prefer to simply use a laptop's internal speaker and microphone for calls or meetings.

Some shared phone situations, such as front desks, common areas, labs, classrooms, and conference rooms without a computer, require IP phones, which connect directly to a wired network jack and will not require you to be logged into a computer. Older IP phone models (see below) no longer work. Replace these with a device that is compatible with or certified for Microsoft Teams, whether they are being used in a shared phone situation or at an individual's desk.

Obtain audio equipment

For the best user experience, UITS recommends USB devices and headsets whenever possible, but all equipment below (including the IP desk phones) will work with Teams Calls.

• IU Bloomington and IU Indianapolis: UITS Telecommunications no longer offers audio devices for purchase. Consult your local UITS support person to determine how to obtain equipment.
• Other campuses: Consult your campus IT group to determine how to obtain equipment.

Compatible but no longer available for purchase

Departments may choose to retain the models listed below where they are already deployed; these will work with Teams Calls (with exceptions as noted below).

Unsupported phone models

The following models of IP phones no longer work in the Teams Calls environment. Departments should work with their local UITS support people to replace these devices.