In UniCom Enterprise Voice, how do I configure team calling?

Use Microsoft Skype for Business/Lync to access Indiana University's UniCom service.

Important:
As of January 22, 2017, Lync 2010 for Windows no longer works with IU's UniCom service. Windows users at IU should switch to either Skype for Business/Lync 2013, which is available from IUware as part of the Office 2013 suite), or Skype for Business 2016, which is available as an Office 365 ProPlus app. For more, see About the migration from Lync to Skype for Business.

In Skype for Business/Lync, you can set up a group of people to answer your incoming calls. You can configure team calling to ring you and your team-call group simultaneously, or set a delay of a specified number of seconds. All members of your team-call group need to be configured for UniCom Enterprise Voice.

When you set up a team of people to answer your calls, you become the team leader with reference to any calls coming to your phone number. (You could also be a member of someone else's team-call group, but each leader needs a unique phone number.) As a team leader:

  • If your presence is set to Offline or Do Not Disturb, your calls are routed to the team.
  • If no one on the team answers, the call goes to your voice mail.
  • If the caller is a contact with the Friends and Family privacy relationship, the call is not forwarded to the group. See In Microsoft Skype for Business/Lync, what are privacy relationships?

To configure team calling:

Lync for Mac

You cannot configure team calling in Lync for Mac, but you can set up a team-call group using Lync for Windows, which will function for your phone number regardless of which client you use on a regular basis:

  1. Log into IUanyWare (see What is IUanyWare?).
  2. From the Office Tools folder, click the Microsoft Lync 2013 icon to launch the program.
  3. Continue by following the instructions below.

Skype for Business for Windows

  1. At the bottom of the Skype for Business main window, click the Call Forwarding icon (  The Call Forwarding icon in Lync 2013 ), and then click Call Forwarding Settings.
  2. Select the radio button next to Simultaneously Ring, and from the drop-down list, choose My Team-Call Group.
  3. In the "Call-Forwarding Team-Call Group" window that appears, click Add....
  4. In the "Add Contacts" window, click a contact, or Ctrl-click to select multiple contacts. Click OK.
  5. To set a delay before Skype for Business rings your team, click the drop-down list next to "Ring your team-call group after this many seconds:" and choose 0, 5, 10, or 15 seconds. Click OK.
  6. Next to "Unanswered calls will go to:", specify the number of seconds before unanswered calls are redirected to voice mail. To ensure calls ring your team as intended, this number should be at least 15 seconds greater than the number of seconds in the previous step. If you want, you can also have unanswered calls redirect to somewhere other than your voice mail.
  7. To modify when team calling occurs, click the option next to "These settings will apply:" and choose to enable team calling all the time or only during your work hours set in Outlook. Click OK.
  8. Click OK to complete the team-call setup.

After you've set up a call forwarding arrangement like team calling, you'll see a note like "Simultaneous ring is on" at the bottom of the Skype for Business window.

Using team calling

When your team-call group receives a call, members of the team see an incoming call notification with "Call for [your name]" at the top. If another member of the team answers, the leader receives an email notification stating who answered the call.

To turn off team calling, click the Call Forwarding icon (  The Call Forwarding icon in Lync 2013 ) and choose Turn Off Call Forwarding.

For more, see Microsoft TechNet's New Team Call Feature.

For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

This is document aznu in the Knowledge Base.
Last modified on 2017-01-16 13:58:03.

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