ARCHIVED: About creating a first IU email account for admitted or returning students who have an IU username and passphrase

These instructions are for any new or returning student who meets the following criteria:

  • You have been admitted to the university and to the appropriate school within the university.
  • You have an IU username and passphrase.
  • You have not yet created your IU email account.

Note: If you already have an active IU email account associated with your IU username, and you wish to create an additional IU email account (such as an employee email account), instead see At IU, if I already have some computing accounts, how do I get others?

To create your first IU email account:

Note: For the AMS, use a web browser capable of making a secure connection (one that supports SSL), such as the latest versions of Internet Explorer, Firefox, or Safari, and be sure you are able to accept cookies.

Allow yourself 10 to 15 minutes to complete the account creation process. Your session will time out if left inactive for more than five consecutive minutes, requiring that you log in and begin the process again.

  1. Go to the Account Management Service Starter Kit.
  2. Enter your last name, date of birth, and University ID number in the fields provided. Click Continue.
  3. The AMS will display the Guidelines for Appropriate Usage, which are rules and policies for IT account use at IU. After you have read the Guidelines, enter Yes to agree to these policies, and then click Continue.

    Note: If you see an error message that begins, "According to our records you currently have accounts at IU and are not eligible to create more at this time...", you need to use a different AMS tool to continue. Follow the instructions in At IU, if I already have some computing accounts, how do I get others?

  4. From the available options, select where you want to receive your IU email. Most students can choose a Umail account (Google). If your school requires you to use a different type of account, that option will be available for you to select.
    Note:
    UITS no longer allows the creation of Imail accounts, in anticipation of its retirement.

    Click Continue.

  5. Click Print page if you want to print a copy of your account information. To end your AMS session and close your browser, click Exit.

If you encounter a problem with the account creation process, copy the full text of any error message and contact your campus Support Center.

This is document bbxb in the Knowledge Base.
Last modified on 2017-11-06 14:28:06.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.