Request Full Access Send-As permissions for an Exchange Online departmental/group account mailbox
To view all the content available to you here, use the green log into the Knowledge Base.
button at the top of this page toOn this page:
Overview
When sharing access to a group account Exchange Online mailbox, UITS recommends that you use Full Access Send-As (FASA) permissions. FASA permissions allow you to use your individual account permissions to add a group account as an additional mailbox, which removes the need to share group account credentials or configure Two-Step Login (Duo) for everyone with access to the group account.
IT Pros: To view the procedure for creating FASA permission Active Directory groups below, be sure you are logged into the Knowledge Base; use the green button at the top of this page.
Configure Outlook
After you have FASA access to the group account, you'll need to configure Outlook.
- Outlook for Windows:
- Select the tab. Select , and then choose again.
- Select
username@iu.edu
, replacingusername
with the name of the group account.
, and then enter - Select .
- In the next window, choose
username@iu.edu
, replacingusername
with the name of your account, and then select .
. Change the email address to - Enter your passphrase, and then select . Authenticate with Two-Step Login (Duo).
- Select , and then restart Outlook.
Follow these steps to configure Outlook for Windows so that sent items from the added group account will appear in your personal folder:
- Classic Outlook:
- Select the tab. Select , and then choose again.
- Select your IU Exchange email address, and then select .
- Double-click your IU Exchange email address, and then select .
- Select the tab, and then choose .
- In the "Add Mailbox" field, enter the name of the group account, and then select .
- Select , and then choose .
- New Outlook:
- In the sidebar (the area with Inbox, Drafts, Sent Items, etc.), right-click the section.
- Select .
- Enter the name or email address of a user who has shared folders with you.
- Select .
- Outlook for macOS:
- Open Outlook, and be sure that is selected.
- Select , and then choose .
- Select , and then choose .
- Under "Open these additional mailboxes", select the (plus sign) and search for the group account.
Known issues
Clients may encounter the error message "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance". This error message suggests that the group account is not enrolled in Duo. The account owner should enroll in Duo; for instructions, see the Enroll a device for the account owner section in Use Two-Step Login (Duo) with a group account.
When using FASA permissions to access an account, the "Sent Items" and "Deleted Items" for the departmental/group account may be filed in the client's individual Exchange Online mailbox, not the departmental/group account mailbox. To resolve this issue, the DelegateSentItemsStyle
and DelegateWastebasketStyle
modifications may need to be implemented via a Registry Key fix. For additional instructions, see Messages sent from a shared mailbox aren't saved to the Sent Items folder of the shared mailbox in Outlook and Items that are deleted from a shared mailbox go to the wrong folder in Outlook.
To view all the content available to you here, use the green log into the Knowledge Base.
button at the top of this page to
This is document bdet in the Knowledge Base.
Last modified on 2024-03-13 11:32:35.