ARCHIVED: Installing the Adobe Connect Add-in

This content has been archived, and is no longer maintained by Indiana University. Resources linked from this page may no longer be available or reliable.

Adobe Connect, IU's previous web collaboration and conferencing system, became read-only on August 31, 2017, and was fully retired on December 28, 2017. After a comprehensive pilot evaluation, Zoom was selected as its replacement.

UITS converted Adobe Connect recordings to MP4 format, but Adobe Presenter files were not automatically converted. UITS offers a content migration service for faculty who need assistance moving Presenter content to other platforms. To take advantage of this service, complete the Adobe Presenter Migration Support form.

You can attend an Adobe Connect meeting using only your browser (if you have Flash Player installed). However, meeting Hosts and Presenters who wish to use their microphones or share their desktops must install the Adobe Connect Add-in. The Adobe Connect Add-in lets you share your computer desktop with remote meeting participants and enjoy echo-free two-way audio. Once you've installed the add-in on your computer, all Connect meetings will launch in the add-in instead of in your browser.

To determine whether you have the Adobe Connect Add-in installed, go to the Test Meeting Connection page. At the top of the page, the Diagnostic Test will run automatically. If the Adobe Connect Add-in is not installed (step 4 of the test), click Install Add-in to install it.

Alternatively, you can install the Adobe Connect Add-in in either of the following ways:

  • Lightning install: If you are a Host or a Presenter in a Connect meeting:
    1. Join the Connect meeting room.
    2. Open the Help menu and click Install Adobe Connect Addin.
    3. When asked if you want to install the add-in, click Yes.
    4. The add-in will automatically download and install. It will then remove you from the meeting room and reconnect you to the room using the Adobe Connect Add-in.
  • Manual download and install: If the lightning install method does not work, you can manually download the Adobe Connect Add-in and install it. Windows and Mac versions are available on the Adobe Connect Downloads page.

To set up a meeting using Adobe Connect, see ARCHIVED: Creating an Adobe Connect meeting.

For more, see the ARCHIVED: Adobe Connect menu.

For help, contact your campus Support Center.

This is document bdoc in the Knowledge Base.
Last modified on 2018-01-18 17:18:42.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.