About refunds for unacceptable printing output

Credit for damaged or unprinted output is available upon request at most STC locations. See a consultant or contact your campus Support Center as soon as possible after your loss. Refunds cannot be issued after the semester ends.

Refunds may be available for pages that are unacceptable due to printer or system error, system failure, or poor print quality, for example:

  • Unacceptable output due to low toner
  • Smudges on your printouts
  • Wrinkles in your pages
  • Incomplete print jobs due to system-generated errors or jobs cancelled at the printer

UITS cannot offer refunds for mistakes or output you did not expect, for example:

  • Color mismatching
  • Improper formatting
  • Print jobs taken by other people before you retrieve them from the printer
  • Jobs printed accidently or with too many pages
  • Multiple copies printed by mistake
Note:
If a refund is issued, the consultant must retain the unacceptable pages whenever possible.

This is document ahpp in the Knowledge Base.
Last modified on 2017-09-08 15:26:35.

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