Using the restore-only agent, how do I restore files from the Commvault web console for a Linux or Windows VM?

Note:
The following instructions assume that you have installed the Commvault restore-only agent prior to initiating the restore. If not, see Commvault restore-only agent installation procedures.
  1. Open your web browser and navigate to https://uits.iu.edu/ii/dps_login.
  2. Log in using the same account you use for administrating your virtual machines (VMs) in vSphere.

    If prompted, log into the Central Authentication System (CAS) with your IU username and password and authenticate via Two-Step Login (Duo).

  3. Once you are logged in, you will see the following window:
    Commvault My Applications window
  4. From the above window, click My Data. From the window that opens, click VMs. Commvault will then begin the process of creating a new window and loading the VMs to which you have access. Once loaded, the new window will appear like the following:
    Commvault My Data window
  5. In order to select a server to restore files from, left-click the name of the VM. This can be found under the "Computers" heading.
  6. You will be redirected to a new window; an icon will spin while Commvault locates the VM and reads through the indexed backup data for that server. Once the index has been successfully read and loaded, you should see the directory structure available for restore.
    Commvault Restore Files directory window
    Note:
    By default, Commvault will load the data for the latest backup that has been copied to primary storage. If you need to restore data from a previous backup, use the following steps to adjust the backup data you are browsing. Otherwise continue on to step 7.
    1. Click the down arrow in the text box directly under the Logout, Preferences, English, and Help menu options.
      Commvault options to restore backups (a080c)
    2. From the submenu that opens, choose either Show backups as of a specific date or Show backups for a date range.
      Commvault restore backup submenu
  7. Browse to the directory that contains the file/s you want to restore. Once there, you will see a list of available files.
    Commvault files available to restore
  8. Click the checkbox next to the file/s you want to restore, and then click the Restore button directly to the right of the "Restore Files" heading.
  9. The "Restore Options" window will appear.
    Commvault Restore Options window
  10. Select the destination path to where you will restore the files by clicking the yellow folder icon at the end of the text box. A browse window will appear.
  11. Once you have picked the directory where the files will be restored to, click the checkbox to the left of the directory name, and then click the Select button at the bottom of the screen. You will see the following window:
    Commvault Select Restore Destination Path window
  12. The path you selected is now represented in the text box. Double-check that this is the path you want to restore to, and whether or not you want to overwrite any files or folders within that path. If everything looks fine, select the Restore Now button to start the restore process.
    Commvault Restore Options window
  13. To monitor the progress of the restore process, click the Restore job submitted popup in the right bottom corner of your window.
    Commvault Restore job submitted popup
  14. You will be redirected to the status screen for the VM you are restoring files for; from here you can monitor the progress of the restore job.
    Commvault restore files status screen
  15. If issues arise during the restore, (e.g., if the restore fails or goes into a pending state), email Storage and Virtualization, including the job id (listed in parenthesis after "Current Restore Status") and a brief description of the issue.

This is document anjn in the Knowledge Base.
Last modified on 2017-11-13 11:05:44.

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