About Microsoft Lync

Use Microsoft Skype for Business/Lync to access Indiana University's UniCom service.

As of January 22, 2017, Lync 2010 for Windows no longer works with IU's UniCom service. Windows users at IU should switch to either Skype for Business/Lync 2013, which is available from IUware as part of the Office 2013 suite), or Skype for Business 2016, which is available as an Office 365 ProPlus app. For more, see About the migration from Lync to Skype for Business.

Microsoft has rebranded its unified communications client, Lync, as Skype for Business. As of January 22, 2017, if you're running Windows, you'll see the Skype for Business interface. Lync for Mac still works to access IU's UniCom service.

Both Lync for Mac and Skype for Business allow you to:

  • Chat using instant messaging
  • Make PC-to-PC phone calls
  • Make video calls
  • Share files
  • Share your desktop
  • See others' availability and manage the information others see about you
The features you can use depend on which mode you're using, UniCom Basic or UniCom Enterprise Voice; see IU UniCom feature comparison. Students are eligible for UniCom Basic only.

To learn how to perform common tasks in the Skype for Business/Lync client, see the UniCom page. Also, see Microsoft's Skype for Business help pages or the Lync for Mac user guide.

The capabilities of Lync are integrated with Microsoft Office applications. For more about the Windows and Mac versions, see below.

Before attempting to use either client with Indiana University's UniCom service, see Getting started with UniCom/Lync/Skype for Business.

For an introduction to UniCom, including how-to PDFs and videos, see UniCom.

Additional resources are available at Learn how to use UniCom.


For a list of Lync for Mac features, see the Client Comparison Table. For additional support resources, see:

Indiana University students, faculty, and staff can download Lync for Mac from IUware.


IU faculty and staff can obtain Lync-compatible devices (USB devices or IP phones) by going through their department telecommunications coordinators and/or their IT Pros. For more about available devices, see About office telephone equipment at IU.

If you do not know who your telecommunications coordinator is, at IU Bloomington, call 812-856-2287; at IUPUI, call 317-274-3004. You can also email Communications Planning and Implementation.

To learn the name of your department's IT Pro, consult your supervisor or your departmental website. If you still cannot identify your IT Pro, call the UITS Support Center at 812-855-6789 (Bloomington) or 317-274-4357 (Indianapolis).

This is document awii in the Knowledge Base.
Last modified on 2017-09-07 10:46:26.

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