About student email accounts and IU employment

Note:
Current students use Gmail at IU. Umail is only for former students who do not have an active status (e.g., faculty, staff) and who separated from IU prior to March 11, 2018; see About the Umail upgrade. If you're unsure about what type of account you have, contact your campus support center.

If you are a student or have a student email account (Gmail at IU, Imail, or Umail), and you are also employed in some capacity by Indiana University, you need to be aware of IU policy for your work-related email messages.

On this page:


Appropriate use

Because Gmail at IU, Imail, and Umail accounts are hosted by vendors external to IU, student employees may use these accounts to conduct university business only if they do not receive or transmit any sensitive data via these accounts.

In other words, student employees:

  • May use Gmail at IU, Imail, and Umail to send and receive work-related messages that contain no sensitive information, e.g., to confirm work hours, make appointments, or discuss assignments in a manner that doesn't involve the transmission of any sensitive information.
  • Must use an IU email account (Exchange) to send and receive any work-related messages that contain any sensitive information; for example, associate instructors must use Exchange to send messages to or about the students whom they teach.

This applies to all student employees, including graduate Student Academic Appointees (SAAs), such as associate instructors, graduate assistants, research assistants, faculty assistants, and graders. Because of concerns about the federal Family Educational Rights and Privacy Act (FERPA), departments prefer Exchange accounts for mail containing confidential student data and other correspondence relating to work with students.

Note:
Exchange accounts will be disabled and the content unavailable when you are no longer affiliated with IU.

For more about sensitive data, see About sensitive data at IU.

If you are a student employee and have questions, you may contact your supervisor. If supervisors want clarification, they may contact the University Information Policy Office.

Where your email arrives

If you have both a student email account and an employee email account (i.e., Exchange):

  • Certain email messages will bypass your student account and be delivered to your employee email account. For more, see At IU, why am I not receiving all of my email?
  • At any given time, you may set your IU email address to forward your mail to only one email account. If you use Exchange as your preferrred email service, but would like a certain email message delivered to your student account, ask the sender to direct the message to the following address to bypass your IU forwarding rules and ensure that the message is sent to your student email account:
    • Gmail at IU: username@xmail.iu.edu
    • Umail: username@umail.iu.edu
    • Imail: username@imail.iu.edu

Halt mail delivery to your student account

If you use your Exchange account as your preferred email service at IU, you can stop using your student email account so that mail is exclusively delivered to and sent from your Exchange account. To do so:

  1. UITS recommends that you back up any content (including any messages) associated with your student email account.
  2. Once you've completed this process, request that your student email account is deleted; see Delete an IU computing account.

This is document axhw in the Knowledge Base.
Last modified on 2018-05-03 15:34:09.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.