Known issues and changes with Box at IU

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Changes in Box at IU

Box releases new features and retires old ones on a regular basis. See below for information about feature changes:

  • Product News: Descriptions of recent and upcoming feature releases, as well as announcements of deprecated features or versions of browsers and operating systems that will no longer be supported
  • Project: Box: Changes to the IU implementation of Box

Known issues with Box at IU

Following is continually updated information about the status of known university-wide Box issues.

Issue Description Status Last updated
Bulk download from the Box website has a limit of 15 GB
If you choose to download a folder or folders containing over 15 GB of data, Box will download a single ZIP file, but it will not contain all of the data you selected. Box does not warn you that it is too much data and it does not notify you that the download does not contain all of your selected data.
The issue has been reported to the vendor. The limit of 15 GB for the download is not considered a bug. The lack of error message is being investigated. For full details on issues around downloads in Box, see Common Issues with Downloading Files.
September 19, 2017
Some browsers prompt users to install Box Edit again
Google Chrome and other 64-bit browsers, such as some versions of Internet Explorer, do not recognize the old Box Edit plug-in.
Box has a new version of Box Edit. To install it:
  1. Download the latest version of Box Edit for your operating system from Box's Desktop Apps.
  2. Run the installer.
  3. Clear your browser's cookies; see How do I clear my web browser's cache, cookies, and history?
  4. Restart your browser.
February 10, 2015
Browser limitation with large file upload

IE has a limit of 4 GB per file. These limits do not apply if using the Java (Upload Folders) uploader.

On January 12, 2016, Microsoft ended support for Internet Explorer versions prior to version 11. UITS strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11.

No time estimate exists for resolving the issue.
January 15, 2016
File creation date
Box overwrites the original file creation date when you upload a file.
Box has corrected this through most entry points. Details at Understanding Box File Timestamps.
June 13, 2013
Drag and drop folders
Users can drag and drop single files into Box via any supported browser. Drag and drop of entire folders works best with Chrome. In Firefox, dragging and dropping folders may also upload unwanted temporary files. This feature is not available in Internet Explorer.
Users of other browsers can use the bulk upload feature under the Upload menu. For documentation, see Upload to Box.
February 11, 2016

This is document bcal in the Knowledge Base.
Last modified on 2017-09-20 09:25:36.

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