Get help with Qualtrics at IU

On this page:


Overview

Following is information for IU students, faculty, and staff about getting help with Qualtrics at IU. For instructions on creating a Qualtrics account, see About Qualtrics at IU.

For assistance with the most common types of issues, see the table below:

Issue Where to get help
Can't log into your Qualtrics at IU account
Get help from IU Qualtrics administrators
Problems sharing surveys with IU users
Get help from IU Qualtrics administrators
Permissions-related errors when performing a task in Qualtrics
Get help from IU Qualtrics administrators
When you try to log in, a message says your account was disabled
Get help from IU Qualtrics administrators
Merge a personal Qualtrics account with your IU account
Contact qualtric@iu.edu
Transfer surveys to another user at IU
Get help from IU Qualtrics administrators
If you have a limit on the number of surveys/responses for your account
Get help from IU Qualtrics administrators
Enable add-on for your account See Premium add-on features available in Qualtrics at IU
Help configuring IU Login or capturing identifying information for your survey
See Configure your Qualtrics survey to use IU Login
Change your division in Qualtrics at IU
Contact qualtric@iu.edu
Help designing a survey or assistance in how to perform a task in Qualtrics
Help using the Qualtrics API
Help creating, customizing, or manipulating custom code, HTML, etc. for your survey
Pay for consulting, research design, testing, data collection, etc. for a Qualtrics project
Get help from the Center for Survey Research
Create a custom theme in Qualtrics
Contact qualtric@iu.edu

If you are not sure whom to contact about a particular issue, send mail to qualtric@iu.edu.

Get help from IU Qualtrics administrators

At IU, brand or primary administrators oversee Qualtrics at IU, and division administrators oversee a department or sub-organization. They can usually help with permission or access related issues, and they can answer general and feature questions about Qualtrics.

If you need assistance and you're not sure if you're a member of a division, contact qualtric@iu.edu. If you're a member of a division, contact your Qualtrics division administrator.

Get help from Qualtrics

If you have a Qualtrics account at IU, you can contact Qualtrics directly for assistance with general and advanced survey, system, or feature questions. Qualtrics also provides after-hours support.

Phone support

Call the Qualtrics support team at 1-800-340-9194.

Online support

To submit a help ticket online:

  1. Access the Qualtrics Support page.
  2. Click Sign in with SSO.
  3. When asked for your company's organization ID, enter iu, and then click Continue.
  4. When you're redirected to the IU Login page, sign in with your IU username and passphrase.

Online training resources

See the Qualtrics Support website to register for weekly live webinars led by Qualtrics specialists, or browse a comprehensive library of online documentation, including:

  • Survey Platform Overview: View a short "Getting Started" video, and then work through the Learn Qualtrics in 5 Steps express training program, a series of pre-recorded webinars, tutorials, and practice surveys that teach you how to use Qualtrics effectively in as little as two hours.
  • My Projects Overview: Learn about the "My Projects" landing page, where you can create, organize, and share projects.
  • Survey Module Overview: Learn how to use the Survey module to design, test, and edit surveys for your project.
  • Distributions Overview: Learn about the variety of options Qualtrics provides for distributing your survey (for example, email, web, social media, and mobile), and how to use the Distribution module to choose a distribution method and view information about responses as they are collected.
  • Data & Analysis Overview: Learn how to use the Data & Analysis module to view, filter, and tag completed responses, perform text analytics on Text Entry responses, and create custom cross tabulations for multivariate analysis of Multiple Choice and Matrix Table responses.
  • Reports Overview: Learn how to use the Reports module to create pages, visualizations, and filters for exploring, analyzing, and sharing your survey data.
  • Contact List Overview: Learn how to upload, create, and manage contact lists used to distribute your surveys and control who can access them.
  • Library Overview Learn about personal and group libraries for storing survey templates, questions, graphics, email messages, and other reusable files.
  • What Is a Survey?: Learn about best practices related to survey design, market research and employee surveys, and a variety of data analysis methods.
  • Sharing a Project: Learn how to share your surveys with other Qualtrics users without giving them your account information.
  • Documentation for division administrators: Learn about basic administrative options that may be available to divisions administrators at IU.

Get help from the Center for Survey Research

Note:
Limited free consultation available. There is a cost associated with extensive consultation.

At IU Bloomington, the Center for Survey Research (CSR) helps faculty, students, and staff with a variety of survey topics. Their services include assisting with creating, designing, and distributing Qualtrics surveys.

CSR also offers open consulting hours and training workshops. For more about their services and consulting hours, visit the Center for Survey Research website.

For appointments, estimates, partnering, or other inquiries, contact the CSR.

Get community help, provide feedback, and submit product ideas

For additional help, see Qualtrics XM Community, a community-driven forum that Qualtrics moderates to answer questions.

Qualtrics XM Community also has a product ideas category where you can submit feature requests, ideas, and feedback. Additionally, you can upvote, comment on, or add details to other ideas submitted by the community. To learn more and get help, see Submitting an Idea. For guidelines on writing a product idea, see How to Write a Good Product Idea (Template).

If you would like to submit feedback, suggest product ideas, or talk to the Qualtrics XM Community, log in as follows:

  1. Go to Qualtrics XM Community.
  2. From the Login drop-down, select Qualtrics Community.
  3. Click Sign in with SSO.
  4. When asked for your company's organization ID, enter iu, and then click Continue.
  5. When you're redirected to the IU Login page, sign in with your IU username and passphrase.

This is document bfld in the Knowledge Base.
Last modified on 2020-08-07 13:56:46.

Contact us

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