Get help with Qualtrics at IU

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Before you begin

This information is for anyone who already has a Qualtrics account at Indiana University. For information about creating a Qualtrics account at IU, see About Qualtrics at IU.

User support

For help with permission- and access-related issues, contact your Qualtrics division administrator or qualtric@iu.edu.

For help with survey- or system-related issues, call the Qualtrics support team at 1-800-340-9194. Alternatively, submit a help ticket online:

  1. Access the Qualtrics Support page.
  2. Click Sign in with SSO.
  3. When asked for your company's organization ID, enter iu, and then click Continue.
  4. When you're redirected to the IU Login page, sign in with your IU username and passphrase.

If you need to change divisions in Qualtrics, contact qualtric@iu.edu. Make sure that any surveys you own that need to be transferred to someone within your former division have been transferred (if not, be ready to provide the survey names that need to be transferred from your account). The IU Qualtrics administrators will be able to assist in getting your account transferred to your new division.

Get help with designing, programming, or distributing Qualtrics instruments at IUB

At IU Bloomington, the Center for Survey Research (CSR) assists faculty, students, and staff with sampling, data collection instrument design, online interface development, programming, data collection, data processing, and analysis. CSR offers open consulting hours twice weekly during the academic year (except during the first week of the semester, holiday breaks, and exam weeks):

Additionally, the CSR periodically holds training workshops on introductory and advanced survey design topics.

If an appointment during consulting hours is not possible for you, or to explore how the CSR might partner on your project, contact the CSR.

Get community help, provide feedback, and submit product ideas

For additional help, see Qualtrics XM Community, a community-driven forum that Qualtrics moderates to answer questions.

Qualtrics XM Community also has a product ideas category where you can submit feature requests, ideas, and feedback. Additionally, you can upvote, comment on, or add details to other ideas submitted by the community. To learn more and get help, see Submitting an Idea. For guidelines on writing a product idea, see How to Write a Good Product Idea (Template).

If you would like to submit feedback, suggest product ideas, or talk to the Qualtrics XM Community, log in as follows:

  1. Go to Qualtrics XM Community.
  2. From the Login drop-down, select Qualtrics Community.
  3. Click Sign in with SSO.
  4. When asked for your company's organization ID, enter iu, and then click Continue.
  5. When you're redirected to the IU Login page, sign in with your IU username and passphrase.

Online training resources

See the Qualtrics Support website to register for weekly live webinars led by Qualtrics specialists, or browse a comprehensive library of online documentation, including:

  • Survey Platform Overview: View a short "Getting Started" video, and then work through the Learn Qualtrics in 5 Steps express training program, a series of pre-recorded webinars, tutorials, and practice surveys that teach you how to use Qualtrics effectively in as little as two hours.
  • My Projects Overview: Learn about the "My Projects" landing page, where you can create, organize, and share projects.
  • Survey Module Overview: Learn how to use the Survey module to design, test, and edit surveys for your project.
  • Distributions Overview: Learn about the variety of options Qualtrics provides for distributing your survey (for example, email, web, social media, and mobile), and how to use the Distribution module to choose a distribution method and view information about responses as they are collected.
  • Data & Analysis Overview: Learn how to use the Data & Analysis module to view, filter, and tag completed responses, perform text analytics on Text Entry responses, and create custom cross tabulations for multivariate analysis of Multiple Choice and Matrix Table responses.
  • Reports Overview: Learn how to use the Reports module to create pages, visualizations, and filters for exploring, analyzing, and sharing your survey data.
  • Contact List Overview: Learn how to upload, create, and manage contact lists used to distribute your surveys and control who can access them.
  • Library Overview Learn about personal and group libraries for storing survey templates, questions, graphics, email messages, and other reusable files.
  • What Is a Survey?: Learn about best practices related to survey design, market research and employee surveys, and a variety of data analysis methods.
  • Sharing a Project: Learn how to share your surveys with other Qualtrics users without giving them your account information.

Documentation for division administrators also is available.

This is document bfld in the Knowledge Base.
Last modified on 2019-10-28 13:56:31.

Contact us

For help or to comment, email the UITS Support Center.