Get help with Qualtrics at IU

• Overview
• Get help from IU Qualtrics administrators
• Get help from Qualtrics
• Online training resources
• Get help from the Center for Survey Research
• Get community help, provide feedback, and submit product ideas

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Overview

Following is information for IU students, faculty, and staff about getting help with Qualtrics at IU. For instructions on creating a Qualtrics account, see About Qualtrics at IU.

For assistance with the most common types of issues, see the table below:

If you are not sure whom to contact about a particular issue, email eLearning Design & Services Help at edshelp@iu.edu.

Get help from IU Qualtrics administrators

At IU, brand or primary administrators oversee Qualtrics at IU, and division administrators oversee a department or sub-organization. They can usually help with permission or access related issues, and they can answer general and feature questions about Qualtrics.

If you're a member of a Qualtrics division at IU, contact your Qualtrics division administrator; see List of Qualtrics divisions at IU. If you are not sure whether you're a member of a division or need help identifying your division administrator, email eLearning Design & Services Help at edshelp@iu.edu.

Get help from Qualtrics

If you have a Qualtrics account at IU, you can contact Qualtrics directly for assistance with general and advanced survey, system, or feature questions. Qualtrics also provides after-hours support.

Phone support

Online support

To submit a help ticket online:

1. Access the Qualtrics Support page.
2. Select Contact Support.
3. Select Sign in with SSO.
4. When asked for your company's organization ID, enter iu, and then select Continue.
5. When you're redirected to the IU Login page, sign in with your IU username and passphrase.
6. Select Get Technical Support.
7. From the "Select a product" area, choose the Qualtrics product you're using (such as Survey Platform, Stats iQ & Crosstabs, etc.).
8. Scroll down and select either Live Chat or Email.
9. Provide the requested information.

Online training resources

See the Qualtrics Support website to register for weekly live webinars led by Qualtrics specialists, or browse a comprehensive library of online documentation, including:

• Survey Platform Overview: View a short "Getting Started" video, and then work through the Learn Qualtrics in 5 Steps express training program, a series of pre-recorded webinars, tutorials, and practice surveys that teach you how to use Qualtrics effectively in as little as two hours.
• My Projects Overview: Learn about the "My Projects" landing page, where you can create, organize, and share projects.
• Survey Module Overview: Learn how to use the Survey module to design, test, and edit surveys for your project.
• Distributions Overview: Learn about the variety of options Qualtrics provides for distributing your survey (for example, email, web, social media, and mobile), and how to use the Distribution module to choose a distribution method and view information about responses as they are collected.
• Data & Analysis Overview: Learn how to use the Data & Analysis module to view, filter, and tag completed responses, perform text analytics on Text Entry responses, and create custom cross tabulations for multivariate analysis of Multiple Choice and Matrix Table responses.
• Reports Overview: Learn how to use the Reports module to create pages, visualizations, and filters for exploring, analyzing, and sharing your survey data.
• Contact List Overview: Learn how to upload, create, and manage contact lists used to distribute your surveys and control who can access them.
• Library Overview Learn about personal and group libraries for storing survey templates, questions, graphics, email messages, and other reusable files.
• What Is a Survey?: Learn about best practices related to survey design, market research and employee surveys, and a variety of data analysis methods.
• Sharing a Project: Learn how to share your surveys with other Qualtrics users without giving them your account information.
• Documentation for division administrators: Learn about basic administrative options that may be available to divisions administrators at IU.

Get help from the Center for Survey Research

At IU Bloomington, the Center for Survey Research (CSR) helps faculty, students, and staff with a variety of survey topics. Their services include assisting with creating, designing, and distributing Qualtrics surveys.

CSR also offers open consulting hours and training workshops. For more about their services and consulting hours, visit the Center for Survey Research website.

For appointments, estimates, partnering, or other inquiries, contact the CSR.

Get community help, provide feedback, and submit product ideas

For additional help, see Qualtrics XM Community, a community-driven forum that Qualtrics moderates to answer questions.

Qualtrics XM Community also has a product ideas category where you can submit feature requests, ideas, and feedback. Additionally, you can upvote, comment on, or add details to other ideas submitted by the community. To learn more and get help, see Submitting an Idea. For guidelines on writing a product idea, see How to Write a Good Product Idea (Template).

If you would like to submit feedback, suggest product ideas, or talk to the Qualtrics XM Community, log in as follows:

1. Go to Qualtrics XM Community.
2. From the Login drop-down, select Qualtrics Community.
3. Select Sign in with SSO.
4. When asked for your company's organization ID, enter iu, and then select Continue.
5. When you're redirected to the IU Login page, sign in with your IU username and passphrase.