Configure Exchange Online with Android
On this page:
Overview
Instructions
Before you begin
Before setting up Exchange Online on your device, you must delete any previously existing Exchange email account:
- Open .
- Tap (or, depending on your device, ).
- Tap the account you want to remove, and then select .
- If you are removing the only account on your device, you'll need to enter your device's security pattern, PIN, or password.
Automatic setup
Unless you use an S/MIME client certificate for a non-@iu.edu
email address, follow the automatic setup instructions first. If these steps don't work, proceed to the manual setup section below.
To set up your Exchange Online account on your Android device:
- Go to , and then , , or .
- Choose .
- Select Note:If you see multiple options from this list, select the one with the icon matching the email app that you would like to use.
, , , , , or .
- When prompted, enter your
@iu.edu
email address and your IU passphrase. If prompted, log in with your IU username and passphrase. You may also be prompted to authenticate with Two-Step Login (Duo).Note:If you are not prompted to authenticate with Two-Step Login (Duo), and you see an error that says "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance", you'll need to enroll a device in Duo before you can proceed. For more, see Get started with Two-Step Login (Duo) at IU. - If prompted to allow device permissions (or, depending on your device, to apply security settings or activate device admin), choose .
- If prompted, choose your selected sync options.
Manual setup
If you use an S/MIME client certificate for a non-@iu.edu
email address, or you encounter difficulty with the automatic setup above, you may need to configure your device manually.
To set up your Exchange Online account manually on your Android device:
- Go to , and then , , or .
- Choose .
- Select Note:If you see multiple options from this list, select the one with the icon matching the email app that you would like to use.
, , , , or .
- When prompted, enter your campus-based email address (for example,
username@iupui.edu
orusername@indiana.edu
), and then choose .Note:If you are not prompted to authenticate with Two-Step Login (Duo), and you see an error that says "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance", you'll need to enroll a device in Duo before you can proceed. For more, see Get started with Two-Step Login (Duo) at IU. - Enter the following settings:
- Email address: For example,
username@indiana.edu
orusername@iupui.edu
(this will already have your entry from step 4) - Password: Your IU passphrase
- Client certificate: Leave blank, or leave
- Domain\username:
username@iu.edu
(this must be your@iu.edu
email address) - Exchange server:
outlook.office365.com
- Port: 443
- Use SSL: Checked (this option may list )
- Email address: For example,
- Click .
- If prompted to allow device permissions (or, depending on your device, to apply security settings or activate device admin), choose .
- If prompted, choose your selected sync options.
Related documents
This is document bgig in the Knowledge Base.
Last modified on 2022-09-26 14:31:35.