Configure Exchange Online with Android

On this page:


Overview

Instructions

Before you begin

Before setting up Exchange Online on your device, you must delete any previously existing Exchange email account:

  1. Open Settings.
  2. Tap Accounts (or, depending on your device, Users & accounts).
  3. Tap the account you want to remove, and then select Remove account.
  4. If you are removing the only account on your device, you'll need to enter your device's security pattern, PIN, or password.

Automatic setup

Unless you use an S/MIME certificate for a non-@iu.edu email address, follow the automatic setup instructions first. If these steps don't work, proceed to the manual setup section below.

To set up your Exchange Online account on your Android device:

  1. Go to Settings, and then Accounts, Users and Accounts, or Accounts and Sync.
  2. Choose Add account.
  3. Select Exchange, Exchange ActiveSync, Microsoft exchange, Corporate, Office 365, or Outlook.
    Note:
    • If you see multiple options from this list, select the one with the icon matching the email app that you would like to use.
    • If you have a Gmail at IU account added to your phone and your IU email address ends with@iu.edu, you may not be able to add your Exchange account to the Gmail app.
  4. When prompted, enter your @iu.edu email address and your IU passphrase. If prompted, log in with your IU username and passphrase. You may also be prompted to authenticate with Duo.
    Note:
    If you are not prompted to authenticate with Duo, and you see an error that says "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance", you'll need to enroll a device in Duo before you can proceed. For more, see Get started with Two-Step Login (Duo) at IU.
  5. If prompted to allow device permissions (or, depending on your device, to apply security settings or activate device admin), choose Accept.
  6. If prompted, choose your selected sync options.

Manual setup

If you use an S/MIME certificate for a non-@iu.edu email address, or you encounter difficulty with the automatic setup above, you may need to configure your device manually.

To set up your Exchange Online account manually on your Android device:

  1. Go to Settings, and then Accounts, Users and Accounts, or Accounts and Sync.
  2. Choose Add account.
  3. Select Exchange, Exchange ActiveSync, Microsoft exchange, Corporate, or Outlook.
    Note:
    If you see multiple options from this list, select the one with the icon matching the email app that you would like to use.
  4. When prompted, enter your campus-based email address (for example, username@iupui.edu or username@indiana.edu), and then choose Set up manually.
    Note:
    If you are not prompted to authenticate with Duo, and you see an error that says "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance", you'll need to enroll a device in Duo before you can proceed. For more, see Get started with Two-Step Login (Duo) at IU.
  5. Enter the following settings:
    • Email address: For example, username@indiana.edu or username@iupui.edu (this will already have your entry from step 4)
    • Password: Your IU passphrase
    • Client certificate: Leave blank, or leave None
    • Domain\username: username@iu.edu (this must be your @iu.edu email address)
    • Exchange server: outlook.office365.com
    • Port: 443
    • Use SSL: Checked (this option may list Security type: Select SSL/TLS)
  6. Click Next.
  7. If prompted to allow device permissions (or, depending on your device, to apply security settings or activate device admin), choose Accept.
  8. If prompted, choose your selected sync options.

Related documents

This is document bgig in the Knowledge Base.
Last modified on 2021-04-13 08:17:47.

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