Configure Exchange Online with Android

• Overview
• Instructions
  • Before you begin
  • Automatic setup
  • Manual setup

Overview

Instructions

Automatic setup

Unless you use an S/MIME certificate for a non-@iu.edu email address, follow the automatic setup instructions first. If these steps don't work, proceed to the manual setup section below.

To set up your Exchange Online account on your Android device:

1. Go to Settings, and then Accounts, Users and Accounts, or Accounts and Sync.
2. Choose Add account.
3. Select Exchange, Exchange ActiveSync, Microsoft exchange, Corporate, Office 365, or Outlook.
   Note:

   • If you see multiple options from this list, select the one with the icon matching the email app that you would like to use.
   • If you have a Gmail at IU account added to your phone and your IU email address ends with@iu.edu, you may not be able to add your Exchange account to the Gmail app.
   Important:

   As of May 17, 2022, Exchange Online is the official university email for all IU students, although it may take a few days for all your Gmail items to migrate. For more, see About changes to student email at IU. Creation of new Gmail at IU accounts ended on March 12, 2022.
4. When prompted, enter your @iu.edu email address and your IU passphrase. If prompted, log in with your IU username and passphrase. You may also be prompted to authenticate with Duo.
   Note:

   If you are not prompted to authenticate with Duo, and you see an error that says "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance", you'll need to enroll a device in Duo before you can proceed. For more, see Get started with Two-Step Login (Duo) at IU.
5. If prompted to allow device permissions (or, depending on your device, to apply security settings or activate device admin), choose Accept.
6. If prompted, choose your selected sync options.

Manual setup

If you use an S/MIME certificate for a non-@iu.edu email address, or you encounter difficulty with the automatic setup above, you may need to configure your device manually.

To set up your Exchange Online account manually on your Android device:

1. Go to Settings, and then Accounts, Users and Accounts, or Accounts and Sync.
2. Choose Add account.
3. Select Exchange, Exchange ActiveSync, Microsoft exchange, Corporate, or Outlook.
   Note:

   If you see multiple options from this list, select the one with the icon matching the email app that you would like to use.
4. When prompted, enter your campus-based email address (for example, username@iupui.edu or username@indiana.edu), and then choose Set up manually.
   Note:

   If you are not prompted to authenticate with Duo, and you see an error that says "We're sorry, access is not allowed because you are not enrolled. Please contact your organization's IT help desk for assistance", you'll need to enroll a device in Duo before you can proceed. For more, see Get started with Two-Step Login (Duo) at IU.
5. Enter the following settings:
   • Email address: For example, username@indiana.edu or username@iupui.edu (this will already have your entry from step 4)
   • Password: Your IU passphrase
   • Client certificate: Leave blank, or leave None
   • Domain\username: username@iu.edu (this must be your @iu.edu email address)
   • Exchange server: outlook.office365.com
   • Port: 443
   • Use SSL: Checked (this option may list Security type: Select SSL/TLS)
6. Click Next.
7. If prompted to allow device permissions (or, depending on your device, to apply security settings or activate device admin), choose Accept.
8. If prompted, choose your selected sync options.