ARCHIVED: Configure an email client for Imail or Umail
Both Imail and Umail support connections from email clients using the IMAP protocol. In addition, Imail supports Microsoft Exchange connections when using Outlook. You will need to use your ARCHIVED: Imail vendor password or ARCHIVED: Umail vendor password (not your IU passphrase) to use an email client.
On this page:
Imail
Configure Imail using Exchange/Outlook
To configure Outlook for Imail using Exchange, it's best to use the Auto Account Setup wizard instead of manually configuring server settings.
To launch the wizard:
- Close Outlook if it is running.
- From the menu, click . Look for the icon. If you do not see it, switch your setting to either or to reveal it. Click that icon to launch it.
When the wizard launches, use the following:
- Your Name: Enter the name you want others to see when you send email from this account.
- E-mail Address: Use
username@imail.iu.edu
(replaceusername
with your Imail username, which should be the same as your IU username). - Password: Use your Imail (Microsoft) vendor password (not your IU passphrase). If you do not know your Imail vendor password, see ARCHIVED: Resetting your Imail password.
Configure Imail using IMAP
To configure your email client for Imail using IMAP, specify the following:
- Username: Use
username@imail.iu.edu
(replaceusername
with your Imail username, which should be the same as your IU username). - Password: Use your ARCHIVED: Imail (Microsoft) vendor password (not your IU passphrase).
- IMAP server (or Incoming Mail Server): Use
outlook.office365.com
. Specify SSL (Secure Sockets Layer) for incoming (IMAP) connections; use port 993. - SMTP server (or Outgoing Mail Server): Use
smtp.office365.com
. Specify TLS (Transport Layer Security) encryption for outgoing (SMTP) connections; use port 587.If the mail client does not have TLS as an option, select SSL and use port 465 instead for outgoing mail.
Use the same username and password to authenticate with the SMTP server. Do not select .
For complete instructions on configuring supported email clients, see Microsoft's Outlook Web App E-mail Setup.
Umail
To configure your email client for Umail email using IMAP:
- Enable IMAP for your Umail account; for instructions, see ARCHIVED: Enable IMAP for your Umail account.
- If you have not already set your Umail vendor password, go to Set your
Umail password to do so.
You may not set your Umail password to your current IU passphrase.
- To configure your email client for Umail using IMAP, specify the following:
- Account Name or User Name: Use
username@umail.iu.edu
(replaceusername
with your Umail username, which should be the same as your IU username). - Password: Use your ARCHIVED: vendor (Google) password, not your IU passphrase.
- IMAP server (or Incoming Mail Server): Use
imap.gmail.com
. - SSL: Specify Secure Sockets Layer (SSL) for incoming (IMAP) connections.
- SMTP server: Use
smtp.gmail.com
. - TLS: Specify Transport Layer Security (TLS) encryption for outgoing (SMTP) connections; use port 587.
If the mail client does not have TLS as an option, select SSL and use port 465 instead for outgoing mail. Also, use the same username and password to authenticate with the SMTP server. Do not select
. Select .
- Account Name or User Name: Use
- For additional configuration settings for various clients, see Recommended IMAP client settings in the Gmail Help pages.
If you have difficulties, try the following:
- In your email client, make sure you entered
@umail.iu.edu
after your username. - Ensure that your mail client isn't set to check for new mail too often. If your mail client checks for new messages more than once every 10 minutes, your client might repeatedly request your username and password.
- Check whether you can authenticate directly to the Gmail login page using your Google password. If you cannot, try ARCHIVED: resetting your Google password.
- Try unlocking your account at Umail's unlock
CAPTCHA page. When asked for your email address on this page, use
username@umail.iu.edu
whereusername
is your IU username. - If you still cannot access your inbox, contact your campus Support Center.
- Ensure that your Umail account is set to allow less secure apps; for instructions, see Allowing less secure apps to access your account. (Google lists Outlook as unsecure, and so this setting needs to be turned on to successfully connect.)
This is document awrr in the Knowledge Base.
Last modified on 2019-11-19 10:08:03.