About creating first computing accounts for admitted students, faculty, staff, and affiliates

If you fit these criteria, you can create your first Indiana University computing accounts:

  • A student who has been admitted to the university and to the appropriate school within the university

    You can create your accounts when the system has processed you appropriately; this typically is one day after receiving notice of your admittance.

  • A faculty or staff member whose paperwork has been processed by IU Human Resources (HR)
  • A sponsored IU affiliate

On this page:


Create your accounts

Allow yourself 10 to 15 minutes to complete the account creation process. Your session will time out if left inactive for more than five consecutive minutes, requiring that you log in and begin the process again.

Important:
Your accounts should be active within 20 minutes. Since the information must propagate through IU systems, however, it may take up to 24 hours before you can log into some services.

If you encounter a problem with the account creation process, copy the full text of any error message and contact your campus Support Center.

Note:
Make sure you know your 10-digit University ID number before proceeding.
  1. Go to Create my first IU account in One.IU, and click Start.
  2. Enter your last name, date of birth, and University ID number in the fields provided. Click Continue.
  3. You will see the Guidelines for Appropriate Usage, which are rules and policies for IT account use at IU. After you have read the Guidelines, enter Yes to agree to these policies, and then click Continue.
  4. If you have multiple roles at IU (e.g., if you are both a student and a staff member), you will have to select one role to be your primary affiliation at IU. Select the role you want, and then click Continue.
  5. From the available options, select where you want to receive your IU email. Faculty and staff should choose Create Microsoft Exchange account; undergraduates should choose to create a Umail account (Google). Graduate and professional students are eligible for both Exchange and Umail; you can only create one account during initial creation, but may choose to create an additional account later.

    Click Continue.

  6. If you're already set your passphrase, continue to the next step.

    Otherwise, enter the passphrase you want to use in both fields. For information on selecting a valid and secure passphrase, see About your IU passphrase.

    Next, you will enroll in Passphrase Self-Service. If you forget your passphrase, this system will allow you to reset it yourself without having to visit a Support Center walk-in location in person.

    Either select a question from the drop-down list, or enter your own question. Type and re-type the correct answer in the fields provided. Click Continue to enter further questions, to a maximum of ten.

    Once you have entered at least three questions and answers, you will have the option of clicking Done to complete your enrollment.

  7. Click Print page if you want to print a copy of your account information. To end your session and close your browser, click Exit.

Verify your accounts

Allow the system 20 minutes to process before continuing:

  1. Go to View Accounts in One.IU, and click Start.

  2. The following accounts should be listed as "Created":
    • Active Directory Service
    • The email account(s) you created

    If these are not listed, contact your campus Support Center.

This is document achn in the Knowledge Base.
Last modified on 2015-11-02.

  • Fill out this form to submit your issue to the UITS Support Center.
  • Please note that you must be affiliated with Indiana University to receive support.
  • All fields are required.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.

  • Fill out this form to submit your comment to the IU Knowledge Base.
  • If you are affiliated with Indiana University and need help with a computing problem, please use the I need help with a computing problem section above, or contact your campus Support Center.

Please provide your IU email address. If you currently have a problem receiving email at your IU account, enter an alternate email address.