If your Two-Step Login (Duo) device is not with you, or is lost or stolen

If your device isn't with you

If you are temporarily without your Two-Step Login (Duo) device or token (for example, you left it at home), contact your campus Support Center.

If your device has been lost or stolen

If your device enrolled in Two-Step Login (Duo) is lost or stolen:

• For immediate help accessing what you need, contact your campus Support Center.
• If your device is not a smartphone or tablet, contact your campus Support Center for help.
• If your device is a smartphone or tablet and it's possible to remotely wipe it (that is, erase all data), do so; refer to If your computer or other device is stolen.
  Important:

  If you use the Duo Mobile app on an Android or iOS device, you may be able to use the Duo Restore feature to recover your accounts from a backup. For more, see Restore Two-Step Login accounts in the Duo Mobile app on a new device.
• If your device is a smartphone:
  • Replace the device as soon as possible, keeping the same phone number.
  • Follow the steps to Enroll a new smartphone in Two-Step Login (Duo) using your existing phone number.