If your Two-Step Login (Duo) device is not with you, or is lost or stolen

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If your device isn't with you

If you are temporarily without your Two-Step Login (Duo) device or token (e.g., you left it at home), contact your campus Support Center.

If your device has been lost or stolen

If your device is enrolled in Two-Step Login (Duo) is lost or stolen:

  • For immediate help accessing what you need, contact your campus Support Center.
  • If your device is not a smartphone or tablet, contact your campus Support Center for help.
  • If your device is a smartphone or tablet and it's possible to remotely wipe it (i.e., erase all data), do so; refer to At IU, what should I do if my computer or other device is stolen?
  • If your device is a smartphone:
    1. Replace the device as soon as possible, keeping the same phone number.
    2. When you have the new device with the same number, log into Two-Step Login (Duo).

      If prompted, log into CAS with your IU credentials, and complete a two-step login with Duo. On the Two-Step Login page within CAS, choose either the Call Me or Enter a Passcode option.

    3. Click Your devices & settings.
    4. In the "Management" section, click Add a device.
    5. Use the Duo Control Panel to complete (another) two-step login (Step 1 in the instruction panel).
    6. Below "(Optional)" in the instruction panel, select your device from the drop-down menu to display step-by-step instructions. Then use the Duo Control Panel to carry out the instructions.
    7. Contact your campus Support Center.

For help, contact your campus Support Center.

This is document akbc in the Knowledge Base.
Last modified on 2017-11-02 14:12:35.

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