Help for Two-Step Login (Duo)
Important:
As of November 2, 2017, CAS logins for all IU students, faculty, staff, retirees, affiliates, and those with Academic (ACNP) status require Two-Step Login (Duo). As of November 30, 2017, this also includes group or departmental accounts. IU Guest accounts do not require Two-Step Login. For more, see About using Two-Step Login (Duo) every time you log into CAS.
On this page:
- If you see the "Protect Your Indiana University Account" screen
- Get started with Two-Step Login (Duo)
- Manage devices and settings
- Use the service
- Troubleshoot
- More information
If you see the "Protect Your Indiana University Account" screen
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If you log into CAS and see the "Protect Your Indiana University Account" screen, you'll need to enroll a device for Two-Step Login (Duo) before completing your login. For step-by-step instructions, choose the type of device you'd like to enroll:
Note:
If you don't have any of these devices, contact the Support Center.
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Get started with Two-Step Login (Duo)
Manage devices and settings
- Manage your Two-Step Login (Duo) devices and settings, including instructions for how to:
- Add a device
- Remove a device
- Set or change your default device
- Set up automatic Push/Call notifications
- Add a new number for an existing phone
- Reactivate Duo mobile
- Remove an account from Duo Mobile
- Enroll a new smartphone in Two-Step Login (Duo) using your existing phone number
- Restore Two-Step Login accounts in the Duo Mobile app on a new device
Use the service
- Watch videos about using Two-Step Login (YouTube)
- Use Two-Step Login (Duo) while traveling, or in areas with poor cellular/wireless reception or in airplane mode
- About U2F tokens for Two-Step Login (Duo)
- About single-button hardware tokens for Two-Step Login (Duo)
- Best practices for using group accounts
Troubleshoot
- If your Two-Step Login (Duo) device is not with you, or is lost or stolen
- Use Two-Step Login (Duo) while traveling, or in areas with poor cellular/wireless reception or in airplane mode
- Problems with Two-Step Login (Duo) notifications
- Known issues and troubleshooting for Two-Step Login (Duo) at IU
- If you get a Two-Step Login (Duo) request that you didn't initiate
More information
- Watch videos about using Two-Step Login (YouTube)
- Use multiple usernames with one Two-Step Login (Duo) device
- About international phone numbers and Two-Step Login (Duo) at IU
- About office phones and Two-Step Login (Duo)
- Use Two-Step Login (Duo) with a group account
Note:
Your account with Duo through Indiana University will be removed after a year of inactivity.
This is document aluu in the Knowledge Base.
Last modified on 2017-12-21 15:13:20.
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