Help for Two-Step Login (Duo)
On this page:
- If you see the "Protect Your Indiana University Account" screen
- Get started with Two-Step Login (Duo)
- Manage devices and settings
- Use the service
- Troubleshoot
- More information
If you see the "Protect Your Indiana University Account" screen
If you log into IU Login and see the "Protect Your Indiana University Account" screen, you'll need to enroll a device for Two-Step Login (Duo) before completing your login. For step-by-step instructions, choose the type of device you'd like to enroll:
Note:
If you don't have any of these devices, contact the Support Center.
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Get started with Two-Step Login (Duo)
Manage devices and settings
- Manage your Two-Step Login (Duo) devices and settings, including instructions for how to:
- Add a device
- Remove a device
- Set or change your default device
- Set up automatic Push/Call notifications
- Add a new number for an existing phone
- Reactivate Duo mobile
- Remove an account from Duo Mobile
- Enroll a new smartphone in Two-Step Login (Duo) using your existing phone number
- Restore Two-Step Login accounts in the Duo Mobile app on a new device
Use the service
- Watch videos about using Two-Step Login (YouTube)
- Use Two-Step Login (Duo) while traveling, or in areas with poor cellular/wireless reception or in airplane mode
- About USB security keys for Two-Step Login (Duo)
- About single-button hardware tokens for Two-Step Login (Duo)
- Best practices for group accounts
- Use Two-Step Login (Duo) with a group account
Troubleshoot
- Problems logging into IU Login
- If your Two-Step Login (Duo) device is not with you, or is lost or stolen
- Use Two-Step Login (Duo) while traveling, or in areas with poor cellular/wireless reception or in airplane mode
- Problems with Two-Step Login (Duo) notifications
- Known issues and troubleshooting for Two-Step Login (Duo) at IU
- If you get a Two-Step Login (Duo) request that you didn't initiate
More information
- Watch videos about using Two-Step Login (YouTube)
- About international phone numbers and Two-Step Login (Duo) at IU
- Office phones and Two-Step Login (Duo)
Note:
Your account with Duo through Indiana University will be removed after a year of inactivity.
This is document aluu in the Knowledge Base.
Last modified on 2022-03-07 00:02:31.