Help for Two-Step Login (Duo)

• If you see the "Protect Your Indiana University Account" screen
• Get started with Two-Step Login (Duo)
• Manage devices and settings
• Use the service
• Troubleshoot
• More information

If you see the "Protect Your Indiana University Account" screen

If you log into IU Login and see the "Protect Your Indiana University Account" screen, you'll need to enroll a device for Two-Step Login (Duo) before completing your login. For step-by-step instructions, choose the type of device you'd like to enroll: Smartphone (iOS, Android, Windows) Tablet (iOS or Android) MacBook with Touch ID Cell (simple) phone U2F token Landline Google Voice phone number Smartphone without using a phone number Note: If you don't have any of these devices, contact the Support Center.

Get started with Two-Step Login (Duo)

• About Two-Step Login (Duo) at IU
• Recommended devices
• Get started with Two-Step Login (Duo) at IU

Manage devices and settings

• Manage your Two-Step Login (Duo) devices and settings, including instructions for how to:
  • Add a device
  • Remove a device
  • Set or change your default device
  • Set up automatic Push/Call notifications
  • Add a new number for an existing phone
  • Reactivate Duo mobile
  • Remove an account from Duo Mobile
• Enroll a new smartphone in Two-Step Login (Duo) using your existing phone number
• Restore Two-Step Login accounts in the Duo Mobile app on a new device

Use the service

• Watch videos about using Two-Step Login (YouTube)
• Use Two-Step Login (Duo) while traveling, or in areas with poor cellular/wireless reception or in airplane mode
• About U2F tokens for Two-Step Login (Duo)
• About single-button hardware tokens for Two-Step Login (Duo)
• Best practices for group accounts
• Use Two-Step Login (Duo) with a group account

Troubleshoot

• Problems logging into IU Login
• If your Two-Step Login (Duo) device is not with you, or is lost or stolen
• Use Two-Step Login (Duo) while traveling, or in areas with poor cellular/wireless reception or in airplane mode
• Problems with Two-Step Login (Duo) notifications
• Known issues and troubleshooting for Two-Step Login (Duo) at IU
• If you get a Two-Step Login (Duo) request that you didn't initiate

More information

• Watch videos about using Two-Step Login (YouTube)
• About international phone numbers and Two-Step Login (Duo) at IU
• Office phones and Two-Step Login (Duo)