Help for Two-Step Login (Duo)
Important:
As of November 2, 2017, CAS logins for all IU faculty, staff, students, retirees, affiliates, and those with Academic (ACNP) status will require Two-Step Login (Duo). This includes both personal and group or departmental accounts. For more, see About using Two-Step Login (Duo) every time I log into CAS.
On this page:
- If you see the "Protect Your Indiana University Account" screen
- Getting started with Two-Step Login (Duo)
- Managing devices and settings
- Using the service
- Troubleshooting
- More
If you see the "Protect Your Indiana University Account" screen
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If you log into CAS and see the "Protect Your Indiana University Account" screen, you'll need to enroll a device for Two-Step Login (Duo) before completing your login. For step-by-step instructions, choose the type of device you'd like to enroll:
Note:
If you don't have any of these devices, contact the Support Center.
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Getting started with Two-Step Login (Duo)
- What is Two-Step Login (Duo) and how does it work?
- Recommended devices
- Getting started with Two-Step Login (Duo) at IU
Managing devices and settings
- Managing your Two-Step Login (Duo) devices and settings, including instructions for how to:
- Add a device
- Remove a device
- Set or change your default device
- Set up automatic Push/Call notifications
- Add a new number for an existing phone
- Reactivate Duo mobile
- Remove an account from Duo Mobile
Using the service
- Watch videos about using Two-Step Login (YouTube)
- Using Two-Step Login (Duo) while traveling, or in areas with poor cellular/wireless reception or in airplane mode
- At IU, how do I use U2F tokens with Two-Step Login (Duo)?
- About single-button hardware tokens for Two-Step Login (Duo)
Troubleshooting
- If your Two-Step Login (Duo) device is not with you, or is lost or stolen
- Using Two-Step Login (Duo) while traveling, or in areas with poor cellular/wireless reception or in airplane mode
- What if I'm not getting Two-Step Login (Duo) notifications?
- Known issues and troubleshooting for Two-Step Login (Duo) at IU
- What should I do if I get a Two-Step Login (Duo) request that I did not initiate?
More
- Watch videos about using Two-Step Login (YouTube)
- For Two-Step Login (Duo), how can I use multiple usernames with one device?
- About international phone numbers and Two-Step Login (Duo) at IU
- Can I use an office phone with Two-Step Login (Duo)?
- Can I use Two-Step Login (Duo) with a group account?
Note:
Your account with Duo through Indiana University will be removed after a year of inactivity.
This is document aluu in the Knowledge Base.
Last modified on 2017-04-05 13:03:11.
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