Manage your Two-Step Login (Duo) devices and settings

Manage devices and settings

Note:
If you have a special exception to use Duo telephony features, see the SMS or phone instructions in About Duo telephony features.

To manage your devices and settings:

  1. Go to Two-Step Login (Duo).

    If prompted, log in with your IU username and passphrase.

    Note:
    If you need to manage devices or settings for a group account, be sure to log in with your group account credentials. If you're already logged into IU systems with your University account, you may want to open the link above in a private or incognito browser window.

    You will receive email notification if your login is completed successfully.

    If you've lost or misplaced your device, contact your campus Support Center.

  2. Choose Manage devices & settings.
  3. Use the Duo Control Panel to complete another two-step login (Step 1 in the instruction panel).
  4. Use the Duo Control Panel to add a device or manage enrolled devices and settings (Step 2 in the instruction panel). Follow the specific instructions below for each task:
Note:
You can reduce the number of times you need to complete a login with Duo if you're logging in on a device that isn't shared with others. You may see any of the following:
  • A Remember me checkbox on the initial Duo login screen
  • Yes, trust browser
  • Yes, this is my device

Choosing any of these will temporarily suspend Duo prompts from the browser you're using.


Under "Add a device"

Smartphone (iOS, Android, Windows)

Note:
If your smartphone does not have a US or Canadian phone number, instead choose the instructions for enrolling a smartphone without using a phone number.

To see how this works, watch a video about using a smartphone or tablet with Duo:

You can complete a two-step login with the Duo Mobile app.

To see how this works, watch a video about using a smartphone or tablet with Duo:

  1. In the Duo Control Panel, choose Add another device.
  2. Select Mobile phone, and choose Continue.
  3. Enter your device's phone number and verify that it's correct. Choose Continue.
  4. Select your device's operating system, and choose Continue.
  5. Follow the instructions in the Duo Control Panel to install the Duo Mobile app on your smartphone.
  6. Once Duo Mobile is installed, choose I have Duo Mobile installed in the Duo Control Panel.
  7. Follow the instructions to activate Duo Mobile on your smartphone.
  8. Once Duo Mobile is activated, choose Continue in the Duo Control Panel and it will refresh with the "My Settings & Devices" page, where your newly added device should be listed.

Tablet (iOS or Android)

You can complete a two-step login with the Duo Mobile app.

To see how this works, watch a video about using a smartphone or tablet with Duo:

  1. In the Duo Control Panel, choose Add another device.
  2. Select Tablet, and choose Continue.
  3. Select your device's operating system, and choose Continue.
  4. Follow the instructions in the Duo Control Panel to install the Duo Mobile app on your tablet.
  5. Once Duo Mobile is installed, choose I have Duo Mobile installed in the Duo Control Panel.
  6. Follow the instructions to activate Duo Mobile on your tablet.
  7. Once Duo Mobile is activated, choose Continue in the Duo Control Panel and it will refresh with the "My Settings & Devices" page, where your newly added device should be listed.

MacBook with Touch ID

You can complete a Duo login by touching the Touch ID sensor on your MacBook while in the Chrome browser.

  1. Make sure you're using Chrome (version 70 or later).
  2. In the Duo Control Panel, choose Add another device.
  3. Select Touch ID, and choose Continue.
  4. Select Continue; a pop-up window will display to continue enrollment.
  5. Tap the Touch ID sensor to enroll your MacBook. If you are prompted to give Duo access to Touch ID information, choose Allow.
  6. The Duo Control Panel will refresh with the "My Settings & Devices" page, where your newly added device should be listed.

USB security key

You can complete a Duo login by tapping or inserting your USB security key.

To see how this works, view a video about using a USB security key with Duo.

  1. Be sure you're using a supported browser (Chrome 41 or later, Firefox 60 or later, or Opera 54 or later). Then insert the security key into your device's USB port.
  2. In the Duo Control Panel, choose Add another device.
  3. Select Security Key, and then choose Continue.
  4. Choose Continue, and a pop-up window will display to continue enrollment.
  5. The system will automatically contact your device for approval. Depending on the model, you'll need to tap, insert, or press the button on your USB security key to complete the enrollment.
  6. The Duo Control Panel will refresh with the "My Settings & Devices" page, where your newly added device should be listed.

Single-button hardware token

Note:
You cannot register a single-button hardware token yourself, and you are allowed only one active token at a time. Your token can be added to any of your group or departmental accounts as well; see Use Two-Step Login (Duo) with a group account.

If you have a single-button hardware token, the Support Center or your IT Pro has probably already enrolled it with your Two-Step Login (Duo) account. To confirm, go to Two-Step Login (Duo) and select the green Your devices & Settings button. If the button instead reads "Enroll a device" (rather than "Your devices & settings"), contact your campus Support Center to request activation.

To see how this works once set up, view a video about using a single-button hardware token.

Smartphone without using a phone number

You can complete a two-step login with the Duo Mobile app.

  1. In the Duo Control Panel, choose Add another device.
  2. Select Tablet, and choose Continue.
  3. Select your device's operating system, and choose Continue.
    Note:
    If your phone's operating system is not listed, choose Android. (Your device may be named "Android" by default, but if you wish, you can rename it later; see Rename a device.)
  4. Follow the instructions in the Duo Control Panel to install the Duo Mobile app on your smartphone.
  5. Once Duo Mobile is installed, choose I have Duo Mobile installed in the Duo Control Panel.
  6. Follow the instructions to activate Duo Mobile on your smartphone.
  7. Once Duo Mobile is activated, choose Continue in the Duo Control Panel and it will refresh with the "My Settings & Devices" page, where your newly added device should be listed.

Under "Manage devices & settings"

Remove a device

Note:
You cannot remove your only device, security key, or hardware token. If you wish to replace your only device, security key, or hardware token, first enroll or activate its replacement, and then delete the original.
  1. In the Duo Control Panel, next to the device you wish to remove, choose Device options.
  2. Select the trash icon, and choose Save.

Rename a device

  1. In the Duo Control Panel, next to the device you wish to rename, choose Device options.
  2. Select Change Device Name, and enter a new name for your device.
  3. Choose Save.

Set a default device

  1. If you have multiple Duo Push enabled devices, you can configure the default Push device. In the Duo Control Panel, select the drop-down menu next to "Default Device:", and then select the device you wish to set as your default for Duo.
  2. Choose Save.
Note:
When you log in from a browser for the first time, the Duo prompt will use the most secure device in your account.

Add a new number for an existing phone

  1. In the Duo Control Panel, choose Add another device.
  2. Select Mobile phone, and choose Continue.
  3. Enter the new phone number, verify that it's correct, and then choose Continue.
  4. Select your device's operating system, and choose Continue.
  5. Since you should already have Duo Mobile installed, choose I have Duo Mobile installed.
  6. Open the Duo Mobile app on your phone, tap Edit, and then tap the minus icon next to the "Indiana University" entry. Select Delete, and then, when prompted, confirm the deletion. Tap Done.
  7. Once the account has been removed, at the top, tap the plus icon, scan the QR code displayed on the computer monitor.
  8. Once the account is added in Duo Mobile, choose Continue in the Duo Control Panel and it will refresh with the "My Settings & Devices" page.
  9. From the "My Devices" section, to the right of your old phone number, select Device Options, and then choose the trash icon.
  10. When prompted, select Remove, and then choose Done.

Reactivate Duo Mobile

To reactivate Duo Mobile on a device if the app or your profile was removed:

  1. In the Duo Control Panel, next to the appropriate device, choose Device Options.
  2. Select Reactivate Duo Mobile, and then follow the on-screen instructions.

    If the device is associated with a phone number, select the appropriate platform, and then choose Continue.

    If Duo Mobile is not installed on your device, follow the instructions in the Duo Control Panel to install the Duo Mobile app.

  3. Select I have Duo Mobile installed, and you will be presented with a QR code.
  4. Follow the instructions in the Duo Control Panel to reactivate Duo Mobile on your device.
  5. To finish reactivating Duo Mobile, choose Continue.

Remove an account from Duo Mobile

  1. Open Duo Mobile on your device, and then tap Edit.
  2. Tap - (minus sign) next to the "Indiana University" account, and select Delete.
  3. When prompted, confirm the account deletion, and then tap Done.

This is document bfkp in the Knowledge Base.
Last modified on 2023-10-27 17:02:31.