At IU, how do I set or reset my vendor password for Imail or Umail?

Important:
UITS is preparing to retire the Imail service, and users can no longer create new Imail accounts. Current users are not affected at this time, and will be given at least six months' notice before Imail is discontinued. For more, see About the Imail retirement.
Note:

Microsoft has migrated Indiana University Imail mailboxes from the Live@edu service to the Office 365 service. Consequently, to log into your IU Imail account, you must access it from the Office 365 "Sign in" page:

  1. Go to https://login.microsoftonline.com.
  2. In the "someone@example.com" field, enter your Imail address (e.g., username@imail.iu.edu, replacing username with your IU Network ID username).
  3. In the "Password" field, enter your Imail vendor password. If you do not know your Imail vendor password, see the instructions below.

Indiana University undergraduate students have two options for email and other online communication services: Imail (powered by Microsoft) and Umail (powered by Google). Graduate and professional students are also eligible for Exchange accounts.

A vendor-specific password is associated with the account you create on either service and is unrelated to (and should always be different from) the passphrase you use to access IU computing resources (e.g., One.IU, Oncourse, and IUware). Following are instructions for resetting the vendor-specific passwords for Imail and Umail accounts:

On this page:


Imail

To access your Imail account, you must use a password that is specifically created for your Imail account. This password, referred to as your Imail vendor password, is different from (and cannot be the same as) your IU passphrase.

If you forgot or don't know your Imail vendor password, you can reset it using your IU username and passphrase. Resetting your vendor password does not affect your IU passphrase.

Note:
The Imail vendor password reset page does not work in older browsers. It will work in Internet Explorer 9 or later, Firefox 16 or later, Safari 5 or later, and Chrome.

To reset your Imail vendor password:

  1. Go to the IU Imail home page:
      https://imail.iu.edu/
  2. Near the top of the page, in the instructions for authenticating (i.e., logging in), click reset it here.
  3. On the "IU Central Authentication Service" page, enter your IU username and passphrase, and then click Login.
    Note:
    If you're already logged into IU's Central Authentication Service (e.g., via Oncourse or One.IU), you'll automatically skip this step and land on the "Set your Imail password" page.
  4. The form will automatically calculate your new password's strength and display its ranking (ranging from "Invalid" to "Strongest") on the "Password strength" bar. When you have created and verified a valid password that is "Medium" strength or stronger, click Set Password.
  5. You'll see a page that confirms your Imail vendor password was successfully set. Click Done to return to the IU Imail home page.

After successfully resetting your Imail vendor password, you should be able to use it to log into your IU Imail account from the Office 365 Sign in page. In the fields provided, enter your IU Imail address (e.g., username@imail.iu.edu, replacing username with your IU Network ID username) and the Imail vendor password you just created, and then click Sign in.

For more help, contact your campus Support Center.

Umail

Depending on which interface you use to access it, you'll log into your IU Umail account using either your IU passphrase or your Umail vendor password:

If you forgot or don't know your Umail vendor password, you can reset it using your IU username and passphrase. Resetting your vendor password does not affect your IU passphrase.

To reset your Umail vendor password:

  1. On the IU Umail home page, to the right of the login button, click Set your Umail password here.
  2. On the "IU Central Authentication Service" page, enter your IU username and passphrase, and then click Login.
    Note:
    If you're already logged into IU's Central Authentication Service (e.g., via Oncourse or One.IU), you'll skip this step and be redirected to the Umail "Set your password" page.
  3. On the Umail "Set your password" page, read the vendor's password guidelines, and then, in the "Enter password" and "Re-enter for verification" text fields, enter a new Umail vendor password.
  4. Click Set password.
  5. You'll see a page that confirms your Umail vendor password was successfully set. Click Done to finish the process.

After successfully resetting your Umail vendor password, you can use it in combination with your IU Umail username to access your account from the Google Apps for Indiana University page, or in combination with your IU Umail address (e.g., username@umail.iu.edu, replacing username with your IU Network ID username) to access your account from the Google Gmail home page.

For more help, contact your campus Support Center.

This is document awtn in the Knowledge Base.
Last modified on 2015-04-13.

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