ARCHIVED: Linking a phone conference to my Adobe Connect meeting room

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Adobe Connect, IU's previous web collaboration and conferencing system, became read-only on August 31, 2017, and was fully retired on December 28, 2017. After a comprehensive pilot evaluation, Zoom was selected as its replacement.

UITS converted Adobe Connect recordings to MP4 format, but Adobe Presenter files were not automatically converted. UITS offers a content migration service for faculty who need assistance moving Presenter content to other platforms. To take advantage of this service, complete the Adobe Presenter Migration Support form.

Adobe Connect's universal voice feature allows a meeting Host to link a Connect meeting room to a phone conference so meeting participants have the option to join the audio portion of the meeting using either a computer microphone/speakers or a telephone. When the Connect meeting is recorded, both the phone and computer audio are recorded.

Participants who dial into the phone conference and join the Connect meeting room should mute their speakers in the Connect meeting room to avoid receiving the audio twice (i.e., once over the phone and once through the Connect room). To mute your speakers in Connect, click the green speaker icon in the task bar at the top of the Connect meeting window so that the icon turns gray.

You can manually configure universal voice to work with any external phone conferencing service if one of the following pre-configured phone options doesn't fit your needs:

For more on configuring a different universal voice audio provider, see Configure audio providers for universal voice from Adobe Help.

Complete the following three tasks to link a phone conference with your Connect meeting room.

Create a universal voice audio profile

If you receive the error message "This field only accepts valid DTMF commands" when attempting to create a new audio profile, email UITS Collaboration Technologies for assistance. For more, see ARCHIVED: Known issues with Adobe Connect at IU.
  1. Log into the Connect Manager.
  2. From the navigation at the top of the page, select My Profile.
  3. Select My Audio Profiles, and then New Profile.
  4. From the "Provider:" drop-down menu, choose one of the pre-configured providers.
  5. Give your profile a name, and provide the conference details as necessary.
  6. When you're finished, click Save.

Apply the audio profile to your Connect meeting

To apply the audio profile, your Connect room should be dormant (i.e., the Connect room should be empty for at least seven minutes). Have anyone present exit the room. Then make the changes below and wait seven minutes before entering the room to test the phone setup.
  1. Log into the Connect Manager.
  2. To see a list of your meetings, click the Meetings tab. Alternatively, if you don't yet have a meeting, click New Meeting and complete the new meeting wizard.
  3. Click the name of the meeting to which you want to link the phone conference.
  4. To change the meeting properties, click Edit Information.
  5. Scroll down to the "Audio Conference Settings" section. Select Include this audio conference with this meeting, and choose the audio profile that you created in the previous step.
  6. Click Save.

Start Universal Voice in your Connect meeting

  1. Join your Connect meeting by pointing your browser to the meeting URL.
  2. From the Audio menu, select Start Meeting Audio....
  3. In the dialog box that appears, keep the default settings and click Start to connect to the phone conference you set up. You should see a message in the top right of the meeting room stating that you are connected to the audio bridge.

Participants who join your Connect room will hear the phone conference audio through their computer speakers. To speak, they must choose one of two options:

  • Mute their Connect speakers (i.e., click the green speaker icon in the task bar at the top of the Connect meeting window so that it is gray), and call the phone conference.
  • Use a computer microphone. For this option, the meeting Host will first have to enable audio for either the individual or all Participants in the Connect room. When the meeting Host has allowed you to use your microphone, click the phone button on the Connect task bar. In the dialog box that appears, choose Using Computer, and then Join.

For more, see the ARCHIVED: Adobe Connect menu.

For help, contact your campus Support Center.

This is document bakr in the Knowledge Base.
Last modified on 2018-01-18 16:40:52.