ARCHIVED: Read Exchange mail using IMAP in Mozilla Thunderbird for Linux
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Configure a new account
These instructions are for configuring Mozilla Thunderbird for Ubuntu to connect via IMAP to your Indiana University Exchange email account, only if you haven't yet been migrated to Exchange Online. For alternative options, see ARCHIVED: Configure your IU Exchange email if you haven't yet been migrated to Exchange Online.
Thunderbird for Ubuntu uses an Account Wizard to help you configure your email account(s). The Account Wizard should start the first time you launch the application. If it doesn't, from the menu, select , and then click and choose .
When the Account Wizard starts:
- In the "Mail Account Setup" window:
- Next to "Your name:", enter your name as you want it to appear in the "From:" field of your outgoing messages.
- Next to "Email address:", enter your IU email address.
- Next to "Password:", enter your IU passphrase.
- Click .
- Thunderbird will now try to find the settings for your IU email account automatically. This process will most likely not result in the correct account settings, but let the process finish. Make sure that is selected next to the "Incoming" settings, and then click .
- In the "Account Settings" window that pops up, click , which should be located under your IU email address.
- In the "Server Name" field, enter
imap.exchange.iu.edu
. - Next to "Port", make sure
993
is entered. - In the "User Name:" field, make sure your IU username is entered.
- On the right, under "Security Settings":
- For "Connection security", select .
- For "Authentication method", select .
- On the left of the "Account Settings" window, click .
- Select the default server listed here (for example, ) and then click .
- In the "SMTP Server" window:
- Next to "Description", enter an informal label for the server (for example,
IU SMTP
). This field is not required. - Next to "Server Name:", enter
mail-relay.iu.edu
. - Next to "Port:", enter
587
. - Next to "Connection Security", select .
- Next to "Authentication Method", select .
- Next to "User Name:", enter your IU username.
- Next to "Description", enter an informal label for the server (for example,
- Click to exit the "Account Settings" window.
Read and send mail
To read your mail, launch Thunderbird and find the account you just added in the Folders pane on the left. Under the account name, click IU passphrase and click to download your messages.
; you may have to click the corresponding expansion arrow to see the account's folders. If prompted, enter yourWhen you send mail, you should see the "Mail Server Password Required" window. Enter your passphrase, and then click
. If you want Thunderbird to remember your passphrase, select before clicking .If your IU Exchange mailbox has folders that don't appear in Thunderbird:
- After following the steps above and making sure Thunderbird can download messages from your Inbox, right-click the account name in the folder list, and then choose .
- Check the box next to each folder you want to access, and then click . You may have to click the (plus sign) next to "Inbox" to see all your folders; if you have subfolders, you will have to click the expansion arrows next to the parent folder to view them.
- When you're finished, click at the bottom.
The folders will be listed under "Inbox"; you may have to click the expansion arrows to see them.
If you have difficulties sending mail from Thunderbird, try reducing the maximum number of server connections to cache to 1:
- From the menu, select .
- In the section for your IMAP account, click and then .
- Under "Maximum number of server connections to cache", enter
1
.
To resolve other IMAP mail client errors, see ARCHIVED: If you have problems sending mail from your IMAP mail client.
This is document bcuc in the Knowledge Base.
Last modified on 2021-04-13 08:32:28.